Casey Peters’ Post

I wanted to highlight this opinion piece in the Philadelphia Inquirer addressing AI automation and long-term strategies for employers and employees in navigating this shift. The recent longshoreman strike serves as a backdrop to highlight the impact of automation on job security across various industries. AI and its impact on automation is seemingly inevitable, but with change comes opportunity for employees and employers to retool, retrain and maintain competitiveness. The article includes discussing the broader implications of automation in sectors like retail, health care, accounting, and legal services. Please note that the content may be gated for a subscription. Hopefully you can get a one time courtesy read. If not let me know if you are interested and I will see if I can somehow share the content. Here is the link: https://lnkd.in/eDYgbzG6

Day 32 of 50 of Jobs to be Done: CSM Edition Today: Tracking customer sentiment over time. One call is a snapshot, but when you look at multiple calls, you get the whole story. Oggam’s AI creates a timeline of customer sentiment, showing you how feelings change and why. → Track sentiment trends over weeks using our simple prompt.   → Highlight any major changes and identify what caused them.   → Take action—whether that means reconnecting with a customer or building on positivity. A health score in your CRM is fine, but it doesn’t show the full picture. Oggam helps CSMs see the entire journey, so you can react and provide the best experience every time. ➡ Day X of 50: https://lnkd.in/eFtJFR-4 ➡ Follow the 50 days of Customer Success' jobs to be done here: https://lnkd.in/epEErumM #csm #customersuccess #genai #oggam #productivity #customersuccess2.0 #jobstobedone #50days50demos #jtbdcsm #customersuccess #AI #csm #growth #voiceofthecustomer

50 Days of Customer Success' Jobs to be Done with Oggam Day 32/50: Tracking customer sentiment over time A single call is just a snapshot, but tracking customer sentiment across multiple calls shows the full story. With Oggam’s AI, you get a clear timeline of how customers feel over time, so you can spot trends and act. Here’s how we do it: → Using Oggam, we use the prompt (below) to track sentiment over time. → We highlight any major shifts, showing what might have caused them. → We use this info to take action—whether that means re-engaging a customer or building on the positivity The point of this is, even though a health value in the CRM is neat—feelings change over time. A true success manager will look at the whole journey, understand where things changed, use that to provide a better experience. ➡ Day X of 50: https://lnkd.in/eFtJFR-4 ➡ Follow the 50 days of Customer Success' jobs to be done here: https://lnkd.in/epEErumM #csm #customersuccess #genai #oggam #productivity #customersuccess2.0 #jobstobedone #50days50demos #jtbdcsm #customersuccess #AI #csm #growth #voiceofthecustomer https://lnkd.in/ei4e_YbE

Today, I wish to address an issue which surfaced, once again, in this morning's news cycle. The International Longshoremen's Association (ILA) is threatening to walk out once again in early January, 2025. The union feels that any new but necessary "automation" initiatives will result in layoffs, lost income, etc. I believe that automation in the workplace, in general, as well as in the port industry, will only complement, not replace human labor. Let's explore further. The first step is the orchestration phase. Through conversation with the union members, briefly discuss concerns about automation. It is here where you can introduce the main concept that automation will improve operation efficiencies without necessarily eliminating jobs. Next, explain what automation in port operations entails (e.g. automated cranes, tracking systems & autonomous vehicles. Highlight how these technologies are meant to streamline operations and not to make loyal port laborers obsolete. Address the human element. Discuss specific skills which only a human can provide such as decision making, problem solving & emergency response issues. Emphasize how automation handles repetitive or dangerous tasks, allowing for workers to focus on more complex roles. Stress how safety and efficiency is a win-win for the worker. Argue how automation can actually make jobs safer by reducing the risk of injury in hazardous environments. Point out that efficiency improvements could lead to more predictable work hours & better overall working conditions. Historical Precedents. Draw parallels with other industries where automation initially caused concern but ultimately led to job transformation as opposed to job elimination. Provide examples of how workers retrained & adapted to newer technologies, resulting in higher skilled, higher paying positions. Advocate for investment in workforce development programs which will upskill workers, in this case, the ILA members. The emphasis here must be that automation creates opportunities for technical as well as management roles, all of which can benefit the current employee workforce. In concluding, industry leaders must reaffirm that the automation mindset is a tool to assist, not replace, human labor. Encourage dialogue between unions, companies & technology providers such as ProInception to ensure a balanced approach to modernization. Automation is here and it is not going anywhere. Embrace it and learn from It 👍. Want to discuss more. Please reach out to me: michael@proinception.com

Increased productivity from remaining workers will be needed as automation infiltrates the workplace. PersonaGrip's application on robot gripper end effectors means faster part-to-part cycle times with reduced waste gained from improved accuracy. But... Workers that remain on the assembly lines will need to stay healthy, as well. NIOSH's EMG-testing revealed a ten-fold decrease in risk for Carpal Tunnel Syndrome for compliant workers who use tools with properly designed grips. Proper designs factor in myriad variables learned from high-speed video analysis of workers interacting with tools at each workstation. We must adapt... https://lnkd.in/gZ_x-aVJ

We are entering an interesting phase of technology and societal evolution. As I mentioned in my MFF opening, Automation @ Scale is coming fast and furious but we haven't quite understood the ripple effects. Last year, it was Hollywood against AI, this year it is dockworkers vs. "automation". We have to find intellectually honest ways to discuss this - balancing policies with technology pace, competition with harms.

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🚨 US Dock Worker Strikes vs. AI Automation: Is Resistance Futile? 🚨 I recently watched a video of a shipping dock—fully automated, powered entirely by AI. No workers, no shifts, no downtime. Just the seamless operation of machines, doing the jobs that once required a full crew. The owners? They’re smiling, pleased with the efficiency and reliability AI provides. Meanwhile, workers are expressing concerns, striking, hoping for things to stay the same. But the reality is that businesses are not looking back. They have embraced AI for its ability to work tirelessly, for the cost-savings, and for the competitive edge it brings. The question we all have to ask ourselves is: How do we compete in this changing landscape? How do we remain relevant when businesses are choosing technology that does not get tired, does not need breaks, and does not protest? This is not just happening at the shipping docks. It is happening everywhere: ALL industries are becoming tech-driven. Farming is no longer just about crops—it is about advanced machinery and AI-driven insights. Logistics, customer service, manufacturing—all these sectors are rapidly adopting AI to improve efficiency. This is a moment of reflection for all of us. How do we adapt? Complaining will not stop change; resisting will not make it slow down. We need to equip ourselves with the skills of tomorrow, to find our value in a world where automation is becoming the standard. Over the next decade, the pace of AI adoption will only accelerate. The key to thriving in this environment isn’t holding onto old ways, but rather learning, evolving, and leveraging technology to our advantage. This is not a warning—it is an invitation to grow. The opportunities are vast for those ready to adapt, innovate, and embrace the future. The world is changing, and it is up to us to change with it. #AI #FutureOfWork #Adaptation #Automation #BusinessTransformation #AIIntegration #ReskillAndThrive

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