Centric Software’s Post

More and more #ISPs and #MSPs are reaching out to CRG | TEC Recruitment They've all tried directly advertising on the likes of Indeed/Linkedin and the feedback from hiring managers is the same- inundated with unsuitable applications, taking them away from their day jobs. The view that there are lots of candidates in the #telecoms market- DOES NOT MAKE HIRING EASIER! Our consultants spend their days building candidate networks, so when you have a requirement, we complete the screening to meet the needs in a matter of days. All candidates know the end client and are happy to progress (we don't chuck CVs at vacancies) Hiring managers recieve a shortlist- usually 3-5CVs, all qualified and who meet the skills of the role and culture of the business. The result- CVs to interview rates of 90%- higher quality of interviews with fully engaged candidates (no ghosting!) offer to acceptance rates extremely high and time and cost to hire reduced. Drop me a message if you are feeling a similar pain- sm@crgtec.uk.com

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

The Product Support Engineer is a technical expert dedicated to providing assistance to customers, both domestic and international, who use XCALLY solutions. The mission of the Product Support Engineer is to ensure an exceptional customer experience by providing fast, efficient, and high-quality technical support. This role is crucial because it is responsible for resovlling technical problems in a timely manner and ensuring that every customer can take full advantage of the potential of XCALLY solutions. A Product Support Engineer is: 1) a Technical Issues Detective because he listens carefully to customer needs, analyzes problems, identifies causes and proposes effective solutions, keeping end-user satisfaction high; 2) a Technical Mediator because he can communicate effectively with both users and other technical areas of the company and is able to provide comprehensive support and solve customers' most complex challenges; 3) a Technology Solutions Navigator because in addition to having an in-depth knowledge of the company's services, he also has a solid understanding of networking and web applications and other related technologies, including Asterisk, MYSQL, and Linux that enable him to deal with a wide range of situations. Do you fit this description? Apply now for the open position of Product Support Engineer: https://bit.ly/3S6RmR2 #XCALLY #XCALLYpeople #team #tech #job #software #customerexperience #customersatisfaction #hiring

Hey LinkedIn fam! 👋 Today, I wanted to shed some light on an essential role within any organization's IT ecosystem: the Service Desk Engineer. As businesses increasingly rely on technology to drive their operations, the need for skilled IT support professionals like service desk engineers has never been greater. Service desk engineers are the unsung heroes of IT support, serving as the first line of defence against technical issues and providing invaluable assistance to end-users. They're the friendly faces behind the scenes who ensure that your technology works seamlessly, day in and day out. 1.Responding to user inquiries and technical support requests via various channels, including phone, email, or ticketing systems. 2.Troubleshooting hardware and software issues, diagnosing problems, and providing effective solutions or workarounds. 3.Performing remote desktop support to assist users with software installations, configurations, and system updates. 4.Documenting support activities and following up to ensure that issues are resolved promptly and efficiently. In conclusion, service desk engineers are the backbone of any organization's IT support infrastructure, ensuring that technology runs smoothly and users stay productive. If you're passionate about technology and helping others, this could be the perfect role for you! #ServiceDeskEngineer #ITSupport #TechCareers

🛑 Stop! A couple of questions to think about; Are you exploring options moving into the New Year? 💫 Is contracting either something you love doing, or are interested in? Are you a dedicated and experienced infrastructure professional? We might have exactly what you are looking for! Get in touch, lets connect.. We would love to discuss more with you🌐 #Irelandjobs #contracting #contractjobs #ITjobs

Unveiling the Role of a Technical Support Engineer Are you curious about what it takes to be a Technical Support Engineer? Let me break it down for you! Key Responsibilities: - Issue Resolution: Troubleshoot and resolve technical issues efficiently. - Customer Assistance: Provide exceptional support to customers through various channels (email, phone, chat). - Documentation: Create and maintain comprehensive documentation for solutions and procedures. - Collaboration: Work closely with cross-functional teams to escalate and resolve complex issues. - Feedback Loop: Gather customer feedback to drive product improvements. Examples in Action: - Issue Resolution: Solved a critical server outage within an hour, minimizing downtime for clients. - Customer Assistance: Guided a customer through a complicated software installation, ensuring a seamless experience. - Documentation: Developed a knowledge base article that reduced repetitive support inquiries by 30%. Closing Summary: Technical Support Engineers are the unsung heroes ensuring seamless tech experiences. Their problem-solving skills and customer-centric approach make them indispensable to any tech-driven organization. Follow me Shahnawaz Sheikh for more insights on tech roles and industry trends! #TechSupport #TechnicalSupportEngineer #CustomerService #TechCareers #ProblemSolving #TechIndustry #CareerGrowth #SupportEngineer #LinkedInTech #FollowMeForMore #TechTrends #IndustryInsights

Tech Support Admins may need to deal with clients who have varying levels of independence! Attention all tech support admins! 💻 As we all know, working in the tech industry means dealing with clients who have varying levels of independence when it comes to technical issues.From the savvy computer whiz to the confused novice, our job as support admins is to cater to all levels of tech expertise. 🙌🏼 But let's face it, this can be a challenging task. 💭 That's why it's crucial for us to have the skills to adapt and communicate effectively with all types of clients.Whether it's guiding a client step by step or providing them with the necessary resources to troubleshoot on their own, our ability to navigate these situations is what sets us apart as top-notch tech support admins. 💪🏼 So, to all my fellow tech support admins out there, let's continue to hone our skills and provide exceptional customer service to all our clients, regardless of their level of independence. 🚀Together, we can help make technology accessible and easy to use for everyone. 🌎 #TechSupport #CustomerService #Adaptability #TechIndustry #LinkedInTech

Technical Support Engineers - Just like superheroes, technical support engineers have their own paths to greatness. Here are some ways they can level up: Specialization in Specific Technologies: By honing their skills in specific areas, support engineers can become masters in their domain and command the respect of their peers. Advancement to Team Lead or Management Roles: With great power comes great responsibility. Support engineers can climb the ladder to lead teams and shape the future of technical support. Transition to other IT Roles: Some support engineers discover new powers and venture into different roles within the vast world of IT, exploring new challenges and opportunities. Challenges Faced by Technical Support Engineers Even superheroes face challenges, and technical support engineers are no exception. Here are some of the hurdles they may encounter: High Workload and Stressful Environments: Juggling multiple requests and solving complex issues under pressure can be demanding, testing the resilience of even the mightiest support engineers. Keeping Up with Rapidly Changing Technologies: In a world where technology evolves at lightning speed, support engineers must stay up-to-date with the latest trends and tools to stay ahead of the game. Balancing Technical Expertise with Soft Skills: It's not just about code and circuits; support engineers also need to master the art of communication and empathy to connect with users and provide top-notch service. So to sum-up, the role of a Technical Support Engineer is a dynamic and essential one that requires a unique blend of technical expertise, problem-solving skills, and exceptional customer service. As technology continues to advance and evolve, the demand for skilled technical support professionals will remain high. Navigating the challenges and embracing the opportunities in this field can lead to a rewarding and fulfilling career for those passionate about helping others in the digital age.

I have had a lot of honest conversations with candidates recently around the state of the market and what it means for them. Some candidates were referred to me, others have worked with us in the past and then there are those that have applied for new opportunities. The crux of it is, the market is candidate heavy at the moment. As employers, we once again find ourselves a bit spoilt for choice after having previously worked to the demands of candidates and what they want. This has meant when speaking with some candidates, their expectations for salary/hourly rates is through the roof... Like the market this will shift and we will hopefully find ourselves back at a happy (and reasonable) medium - soon. While the market is candidate heavy, it is still nice to see some awesome opportunities coming through from our clients. They're getting the pick of the bunch at the moment too - now is a great time to hire! For those in the market, its tough. No rainbows and butterflies are going to sugarcoat that. Hang in there, it will shift. You will find yourself with multiple opportunities on the table and decisions to be made. Be reasonable in your expectations while also retaining your worth so you don't cancel yourself out of opportunities. While you're at it, check out the roles below and get in touch with the team if any of them sound like a bit of you! All the best 😊 #recruitment #hiringnow #toughmarket #ITopportunities