CGA Experience’s Post

We give it to you straight... in our "Insanely Honest Guide to Outsourced CX": All CX is not made equal, and transparency turns CX into a growth driver. https://lnkd.in/gC7TK-a8

Just finished the course “CX Operations: Developing a Customer-Centric Operating Model” by Jeannie Walters! Check it out: https://lnkd.in/gRuSdXYq #customerexperiencemanagement #customerexperiencetransformation.

Just finished the course “CX Operations: Developing a Customer-Centric Operating Model” by Jeannie Walters! Check it out: https://lnkd.in/gYpMiuP6 #customerexperiencemanagement #customerexperiencetransformation.

This insightful quote from Bill Gates underscores the importance of embracing feedback, even when it's negative. . Unhappy customers provide invaluable insights into areas where businesses can improve, innovate, and better meet customer needs. By listening to their concerns and addressing their grievances, businesses can turn negative experiences into opportunities for growth and refinement. Ultimately, this continuous cycle of learning and adaptation is essential for staying competitive and delivering exceptional customer experiences in the long run. #customerfeedback #customersatisfaction #innovation #customerneeds #businessgrowth #adaptation #longtermgoals #improvement #learningfrommistakes #billsgatesquotes #customercentric #listeningtofeedback #embracingchange #competitiveedge #businessrefinement #exceptionalcustomer

Join today's Executive Briefing to learn how other businesses increase their revenues by 12-15%! If you do already know you wouldn't have continued reading here, right? The answer is "simple" at least in theory. The problem is most organisations are still talking about it but not walking the talk! What am I talking about? The simple answer is adopting a customer-first strategy. Are you ready to take your customer's experience to the next level? If so, join the exclusive Executive Briefing of the Quantum Customer Centricity Model - QC2 for short. Discover the secrets that the fastest-growing companies know. https://buff.ly/3JhU01C #QC2 #CX #CEX #CustomerFirst #CustomerCentricity

💡 With CX quality at an all-time low, quick fixes won’t cut it in 2025. SupportNinja CEO Craig Crisler tells ECT News Network’s #CRMBuyer why a deeper, customer-focused strategy is essential. Learn how to bring empathy and personalization back into your CX efforts. 👇 https://hubs.li/Q030MnQ-0 #EcommerceTimes #CXInnovation #BusinessGrowth #SupportNinja

𝗖𝗙𝗢𝘀: 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗕𝗼𝗮𝗿𝗱𝗿𝗼𝗼𝗺 Modern CFOs are increasingly vital to customer experience (CX), acting as strategic advisors and C-Suite advocates. By ensuring CX investments are financially sound, CFOs help drive customer loyalty, growth, and profitability. They align resource allocation with data-driven insights—such as customer lifetime value and retention rates—to enhance CX outcomes without compromising financial health. As advocates, CFOs champion customer-focused culture across the organization, demonstrating how customer satisfaction directly impacts the bottom line. Learn more about how CFOs can elevate CX in this article: https://lnkd.in/ewgBKurS #𝗰𝗳𝗼𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 #𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 #𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 #𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗴𝗿𝗼𝘄𝘁𝗵

Good read by CX Today – we cannot agree more on the six reasons why conversation intelligence is a must-have investment: → Enhanced customer experience  → Operational efficiency  → Improved agent performance  → Proactive issue resolution  → Regulatory compliance  → Competitive advantage What do you think about those six pillars? What is the most important reason for you? Link for the full article in the comments. #CX #ConversationIntelligence #Feelingstream 

Want to know what keeps me excited about customer service? When CX leaders share exactly how they turned service teams into million-dollar revenue engines. That's why I can't wait for veteran CX strategist Mara Castro's fireside chat on Thursday, January 16th at 11 AM PT/2 PM ET. She's going to reveal the actual frameworks and tactics she used to: Transform routine service interactions into revenue opportunities Get executive buy-in by proving service isn't just a cost center Build measurement systems that showcase real revenue impact If you're looking to unlock your service team's revenue potential in 2025, this is your playbook. Register here →  https://bit.ly/3OMHH05 #CustomerExperience #CustomerService

Do you know how other businesses increase their revenues by 12-15%? The simple answer is almost certainly you don't. If you did you wouldn't have continued reading here! The answer is "simple" at least in theory. The problem is most organisations are still talking about it but not walking the talk! What am I talking about? The simple answer is adopting a customer-first strategy. Are you ready to take your customer's experience to the next level? If so, join the exclusive Executive Briefing of the Quantum Customer Centricity Model - QC2 for short. Discover the secrets that the fastest-growing companies know. https://buff.ly/4aks9cU #QC2 #CX #CEX #CustomerFirst #CustomerCentricity