We had a great time at the Bank Customer Experience Summit earlier this week! Young shared the stage with other industry leaders, discussing how to create meaningful customer experiences amid regulatory hurdles. If you missed it, reach out to learn how CI&T can help your bank achieve measurable, impactful results. #ICXSummit #BCXSummit
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How to avoid customer transformation pitfalls. How can banks successfully deliver customer transformation initiatives? A panel at the upcoming Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte will offer the secret ingredients to a successful transformation. http://ow.ly/EUpR105wmqx
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Vice President of Client Services/Associate Publisher-Business sites at Networld Media Group
Check out the latest customer experience strategies in Charlotte. Save by registering by Friday, June 21. #BCXSummit #bank #customerexperience
Bank Customer Experience Summit explores the strategies and tech that innovative financial institutions are deploying to meet the evolving needs of their customers. Early Bird pricing ends this Friday, June 21. Sign up today! https://lnkd.in/eefFyvy #BCXsummit
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Can you imagine that there once was a time when rethinking customer experience was dismissed, like your morning alarm? ⏰ We are sure you've already read many articles about customer experience by now, but this one isn't generic; it's tailored for financial institutions like banks to emerge as ecosystem orchestrators. So, why not check out this guide to transforming CX in banking? 👉 https://lnkd.in/gc4R85yr #CustomerExperience #FinancialServices #BankingCX #CustomerEngagement #LeadSquared #BankingSolutions
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Enabling omnichannel experiences for the world’s largest enterprises with solutions designed to engage consumers, optimize billing and payments, and accelerate connected commerce more securely, in more ways than ever.
Discover how to elevate the customer experience through intelligent payments at #MAGPaymentsConference. Our speakers, Jennifer LaClair and Brandy Wood, will share invaluable insights into harnessing data and adding value to payment flows. Expect to explore the role of payments in customer delight and the power of real-time data in the transaction lifecycle. Two sessions, one common theme: enhancing the value of the payment journey. Carat from Fiserv
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Want to discover how providers delivering more EPIC customer experiences have the power to significantly elevate their CX from competitors? Join us tomorrow for the first of our webinar series: 'Emotional currency – why emotions matter in banking' and discover how emotions drive customer experience and which organisations excel at this. There's more to come too. ✔ 24/9: Duty calls – are banks meeting the mark on Consumer Duty? 💚 01/10: Sensitive matters – how vulnerable customers experience Financial Services Have you signed up, yet? https://lnkd.in/gmR2yBeY #CustomerExperience #CX #Banking
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This past quarter, Slalom teamed up with American Banker to explore what really drives customer loyalty and satisfaction in the banking world. Spoiler alert: It's all about understanding and meeting the needs of the whole customer. Dive into our latest research to see how a customer-first approach can make all the difference. #ImwithSlalom #AmericanBanker #cx #banking https://slalom.ws/47F00wE
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I'm working hard to make Qorus the World #1 peer-to-peer intelligence organization in financial services
It's vital for banks to improve their understanding of the entire customer lifecycle. This report by Qorus and ebankIT is designed to assist by breaking down the customer lifecycle into its various stages, from initial acquisition and onboarding through to retention and advocacy. To illustrate how best practices and technology can enhance the banking experience across these stages, we've included insights from our global survey of financial institutions. We've also deepened this analysis with interviews of established banking executives, asking about their progress in improving customer experience, the challenges they've encountered, and where they see the greatest potential for the future. #bankingindustry #bankingtransformation Download your free copy of the report👉https://lnkd.in/ecQ4fcz7
How can banks truly enhance the customer experience across every stage of the lifecycle? In our latest report in collaboration with ebankIT, we dive deep into the full customer lifecycle, uncovering key insights that will help financial institutions from acquisition to retention. What you’ll find inside: - A breakdown of the full customer journey, from first interaction to long-term loyalty - Global insights from our survey of financial institutions on how best practices and technology are shaping the future of banking - Expert interviews with leading banking executives, sharing real-world challenges and future opportunities Whether you're looking to optimize customer acquisition, boost retention, or simply gain a deeper understanding of your customers, this report is packed with insights you won’t want to miss! Get your report today and unlock valuable insights to elevate your customer experience strategy: https://lnkd.in/ejZGm_a7 #CustomerExperience #BankingInnovation #FinancialServices #CustomerLifecycle #CX #TechnologyInBanking Lukas Dzuroska, Boris Plantier, Dorota Valkova, Pedro Leite, Andreia Gomes, Cristina Danila
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Head of Global AWS Alliance at NTT DATA | Ex-AWS, Microsoft, Slalom | Championing Next-Gen Cloud Solutions & Partnerships
This past quarter, Slalom teamed up with American Banker to explore what really drives customer loyalty and satisfaction in the banking world. Spoiler alert: It's all about understanding and meeting the needs of the whole customer. Dive into our latest research to see how a customer-first approach can make all the difference. #ImwithSlalom #AmericanBanker #cx #banking https://slalom.ws/3TnpskG
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Pre Sales - Sales strategy and client growth specialists at Capgemini || AWS Business Partner || IBS-HYD
In the dynamic world of customer service, banking contact centers are evolving from basic operational hubs into crucial experience hubs, delivering personalized and impactful customer interactions. Our recent exploration into advanced personalization strategies reveals how financial institutions are redefining customer engagement, making every interaction a moment of excellence. Dive into our blog to discover how banking contact centers are transforming customer service by leveraging data, creating customer personas, and enhancing agent capabilities to deliver personalized and effective interactions: bit.ly/4e6HCQb #GetTheFutureYouWant https://lnkd.in/g2Cq8ccJ
In the dynamic world of customer service, banking contact centers are evolving from basic operational hubs into crucial experience hubs, delivering personalized and impactful customer interactions. Our recent exploration into advanced personalization strategies reveals how financial institutions are redefining customer engagement, making every interaction a moment of excellence. Dive into our blog to discover how banking contact centers are transforming customer service by leveraging data, creating customer personas, and enhancing agent capabilities to deliver personalized and effective interactions: bit.ly/4e6HCQb #GetTheFutureYouWant
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