Citizen39’s Post

Digital financial services firm Ally Financial is using Microsoft Azure and Azure OpenAI Service to reduce manual tasks for its customer service associates, freeing up time for them to engage with customers. As a Microsoft partner, we can help guide your AI transformation. Reach out today. #digitalorigin #AI #Azure

Transforming Customer Service with AI 
 Digital financial services leader Ally Financial is revolutionizing their customer support with Microsoft Azure and Azure OpenAI Service. By automating manual tasks like note-taking, Ally is freeing up their associates to engage more deeply with customers. 
 Key Impact 👇 - 30% reduction in post-call effort, aiming for 50% - Real-time summaries of thousands of calls - Increased associate productivity and satisfaction
 Curious about how AI can transform your business too? 

 As a Microsoft partner, we’re here to guide your AI utilization. Reach out to get started >> https://shorturl.at/xBQNH 

 #artificialintelligence #CustomerService #MicrosoftAzure #GenerativeAI #AIinBusiness #quantanetworks

With generative #AI, customer service is now forever changed. This morning’s announcement regarding our relationship with Microsoft Azure OpenAI Service is a major proof point for this change. By integrating Azure into our platform, we’re pushing the boundaries of automation within the contact center.   Our SmartAgent can handle a wide range of interactions as effectively as a live agent but with a higher percentage of first-time resolutions and improved accuracy, making “being on hold” a thing of the past. True-to-life, conversational interactions also reduce time-consuming and often frustrating consumer experiences. Many IntelePeer customers are already benefiting from achieving full customer interaction automation rates in the 80%+ range.   By working with Azure, we accelerated innovation and brought solutions to market faster while ensuring guardrails and security measures are in place for our customers. My thanks to Ali Dalloul, Shaloo Garg and the entire Microsoft Azure team, your support is appreciated. Read the full release here: https://lnkd.in/e5ef8nkU

Microsoft Azure AI brings exciting updates! Azure OpenAI Data Zones are now available in the US and the EU, offering greater flexibility for deploying #AI models while ensuring compliance with regional #Data laws. With updates like a 99% SLA on token generation, reduced costs for Provisioned Global GPT-4o models, and the availability of new models (including healthcare-specific and multimodal options), Azure empowers businesses to scale AI applications efficiently. #Automation

How can you use generative AI in your business? With Microsoft Azure OpenAI service, the possibilities are endless. View this infographic for an at-a-glance of generative AI trends, use cases and responsible AI principles.

The global generative AI market is projected to reach almost $54 BILLION 😲in the not-too-distant future. Get this infographic for an at-a-glance of the top ways Microsoft customers innovate with Azure OpenAI Service. In what ways do you see innovating with Azure OpenAI Service at your organization?

The global generative AI market is projected to reach almost $54 BILLION 😲in the not-too-distant future. Get this infographic for an at-a-glance of the top ways Microsoft customers innovate with Azure OpenAI Service. In what ways do you see innovating with Azure OpenAI Service at your organization?

The global generative AI market is projected to reach almost $54 BILLION 😲in the not-too-distant future. Get this infographic for an at-a-glance of the top ways Microsoft customers innovate with Azure OpenAI Service. In what ways do you see innovating with Azure OpenAI Service at your organization?

There are many updates on Azure OpenAI Service. You can check with the link below. - Data Zone Deployment - Lowering the cost of getting started - Model deployment quantity minimums and increments for Provisioned offering - Prompt Caching - No longer need to rely on detailed PTU conversion tables or calculators - ….. #azureopenai #azure #azureai #artificialintelligence