Claire Boulding’s Post

I just completed a walk-through for a cleaning estimate at a manufacturing facility. I've done walkthroughs for 20 years in homes and offices. I've heard just about everything because I'm a good listener. And quite frankly, I'm embarrassed for my industry right now with some of the players that are out there! In my experience, 70% of the cleaning companies are not honoring their promises and are breaking trust with their clients. 20% are doing a decent job and 10% or less are doing an amazing job. This is so sad to me. Yes, I know it's an amazing opportunity because my competition really isn't that difficult to compete with. But it brings down my industry. It gives people an impression of how unprofessional cleaners are. That's not the company that I run! People share the details of their current or past cleaners with me. Do you know why? I ask questions and genuinely care. When somebody is not happy with their cleaner, they are very happy to have a listening ear. So if I'm the right replacement company, I have lots of data to help them. If I'm not the right company, I can refer them to somebody else and certainly I have content to write about or coach other cleaners on. Therefore, the art of asking effective questions and listening with an intent heart is one of the greatest people skills we can possess as business owners. All right, let me get back to this walk-through. The current company has offices in different areas based out of a different state. They get the contract, lock the customer in on a contract long-term, and then subcontract the work. They don't pay the subcontractors much, so the expectations for quality and performance are not much. That's what happening here. This customer told me that they just got an invoice for services, but nobody has shown up in 6 weeks. It's a manufacturing facility, so there's black grease all over the bathrooms and the floors. That's what happens in manufacturing facilities. They get dirty! The office manager that I was talking to was very frustrated and getting emotional. I told her that she should not have to deal with this. Cleaning is supposed to be delegated off of her plate. She shouldn't have to think about it. Yes, she will have an occasional complaint that will get answered and fixed. But on the whole, hiring a professional cleaning company fully delegates this part of her job responsibility. This gave her peace and hope. I don't know whether this is the right customer for Carfagno Commercial Cleaning or not. It's out of our niche. Therefore, I referred her to a friend with a cleaning company that aligns more with the work she needs done. She was so thankful. There really are better cleaners out there. Here's the lesson. Show up when you're supposed to. Honor your promises. Don't rip people off. Be excellent with your work. Communicate frequently. Do this and you'll set yourself apart from 90+% of other companies.

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SETTING THE STAGE TO MAKE THIS COLLEGE BEAUTY SALON OPERATIONAL We're still hard at it, trying to get projects finished before the schools and colleges go back this week and next. This job, for one of our local colleges involved us reworking their dedicated beauty salon area to facilitate some new foot spas and treatment areas. This is a fast turnaround project and nearly complete - it also shows the capabilities of our skilled operatives who can easily transform these types of spaces quickly and to a very high standard. Works included: ✅ Health and safety assessment of site ✅ Strip out of existing space ✅ Creation of new raised stage area ✅ Plumbing and drainage ✅ Electrical We'll keep you updated on the finished salon, but it's starting to look beautiful! . If you do need some of our multitasking team to support on any reactive maintenance or refurbishing projects then please contact us directly and we’ll be happy to come have a chat and get them fixed. ww.fmsuk-group.com ☎️ Call us - 02476 993199 #facilitiesmanagement #facilitiesmanagementsolutions #customerservice #wecare #professionalcare #trustedpartners #followfmsgroup #essentialmaintenancejobs #OfficeRefurbishment #officeMaintenance #officeTransformations #BuildingMaintenance #reactivemaintenance #essentialmaintenancejobs #Preventivemaintenance #PreventiveMaintenanceService #compliance #safetyfirst #healthandsafety #HealthandSafetyAtWork #workplacedilapidations #propertymanagers #heatingsystems #waterleaks #BeautySalons #retail #RetailSpaces #retailfitout

One benefit of hiring a professional to remodel your kitchen or bathroom is that he or she can provide the commercial equipment necessary to handle every aspect of the remodeling. A professional can also take proper safety precautions when using this equipment.

Some commercial cleaning companies will tell you that working without a contract is better for you. They’ll make it seem like they’re sacrificing their own security to earn your trust over time. But you need to ask yourself: 𝗪𝗵𝗼 𝗿𝗲𝗮𝗹𝗹𝘆 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗳𝗿𝗼𝗺 𝗮 𝗹𝗮𝗰𝗸 𝗼𝗳 𝗮 𝗰𝗼𝗻𝘁𝗿𝗮𝗰𝘁? You or your cleaners? Without a contract, you’re left wide open. There’s no clarity about what’s being done, no accountability for results, and no way to hold them responsible when things go wrong. Sure, it might feel easier at first, but the problems it creates far outweigh the convenience. Here’s what happens when you don’t have a contract: ❌ 𝗬𝗼𝘂 𝗰𝗮𝗻’𝘁 𝗵𝗼𝗹𝗱 𝘆𝗼𝘂𝗿 𝗰𝗹𝗲𝗮𝗻𝗲𝗿𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗹𝗲. There’s no written agreement, so there’s no way to guarantee the work is being done to your standards—or at all. ❌ 𝗬𝗼𝘂'𝘃𝗲 𝗴𝗶𝘃𝗲𝗻 𝘆𝗼𝘂𝗿 𝗰𝗹𝗲𝗮𝗻𝗲𝗿 𝗮𝗻 𝗲𝗮𝘀𝘆 𝘄𝗮𝘆 𝗼𝘂𝘁. If something goes wrong, there’s nothing stopping them from walking away. You have no recourse. ❌ 𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴’𝘀 𝗼𝗽𝗲𝗻 𝘁𝗼 𝗶𝗻𝘁𝗲𝗿𝗽𝗿𝗲𝘁𝗮𝘁𝗶𝗼𝗻. Without specifics in writing, “we’ll take care of it” can mean anything—or nothing at all. Now, let’s talk about what a cleaning contract does for you. An honest contract isn't there to lock you in. A contract is designed to protect your business in the following ways: ✅ 𝗡𝗼 𝗵𝗶𝗱𝗱𝗲𝗻 𝗳𝗲𝗲𝘀 𝗼𝗿 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗲𝘀 You know exactly what you’re paying for. There’s no ambiguity about services, costs, or additional charges. ✅ 𝗖𝗹𝗮𝗿𝗶𝘁𝘆 𝗶𝗻 𝗲𝘃𝗲𝗿𝘆 𝗱𝗲𝘁𝗮𝗶𝗹 From the frequency of tasks to the standards of cleanliness, a contract spells it all out. Everyone knows what’s expected, and nothing gets missed. ✅ 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝗿𝗶𝘀𝗸 If something goes wrong, the contract gives you the ability to address the issue properly. It ensures you’re not left out in the cold if your cleaner doesn’t deliver. ✅ 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝘁𝗿𝘂𝘀𝘁 A contract creates a foundation of trust between you and your cleaning partner. It gives you confidence that they’ll deliver what they promise—and a way to hold them to it if they don’t. If your cleaning company is pushing to work without a contract, think twice. There's a reason why at In-Tec Commercial Cleaning, every client relationship we have begins with a clear contract. I’ve written more about why contracts matter—and how they protect you—in my latest blog post. Link’s in the comments.👇 Have you ever worked with a cleaning company that didn’t use a contract? I’d love to hear your story. #InTecCleaning #CommercialCleaning #Accountability #Transparency

The UK Government has announced updates to fire safety regulations for domestic upholstered furniture, including plans to amend the Furniture and Furnishings (Fire) (Safety) Regulations 1988 https://lnkd.in/eEsXDJXn #FireSafety #ProductSafety #UKRegulations #ChemicalSafety #FurnitureCompliance #FirePrevention

Considering a #kitchenremodel? Check out these tips on getting the job done right ➡️ https://lnkd.in/dD_7EJe And contact us today to explore all of the #remodeling and #contracting services we offer!

Some Client Love Andy's Quality Cleaning is, without a doubt, the best cleaning company I have ever had. Andrea is extremely thorough in her approach to cleaning. She doesn't just skim the surface or perform a quick tidy-up; she dives deep into every nook and cranny, ensuring that every corner of the house is spotless. Her meticulous nature means that areas often overlooked by others are given the attention they deserve. She has an incredible eye for detail, catching even the smallest specks of dust or dirt that others might miss. Her dedication to doing an amazing job is evident in the results. After Andrea has finished cleaning, the house doesn't just look clean—it feels clean. There is a noticeable freshness and orderliness that breathes new life into the space. It's this level of excellence that gives me complete confidence in her abilities. I can always count on her to deliver the best possible cleaning job, no matter the scope or challenge. Additionally, I highly recommend opting for the "Deep Cleaning" service that Andrea offers. Before hiring her, I had no idea that our bathroom and kitchen could achieve such a high level of cleanliness. The tiles, fixtures, and surfaces shine like new, and areas that usually accumulate grime and stubborn stains are left sparkling. Andrea's deep clean goes beyond the standard, transforming these essential rooms into pristine environments that are a pleasure to use. In summary, Andrea's combination of punctuality, thoroughness, attention to detail, and outstanding results make her an exceptional cleaner. Whether you need a routine cleaning or a comprehensive deep clean, she is the professional to trust. Her services come highly recommended for anyone looking to maintain a clean and inviting home. J.C.

Some Client Love Andy's Quality Cleaning is, without a doubt, the best cleaning company I have ever had. Andrea is extremely thorough in her approach to cleaning. She doesn't just skim the surface or perform a quick tidy-up; she dives deep into every nook and cranny, ensuring that every corner of the house is spotless. Her meticulous nature means that areas often overlooked by others are given the attention they deserve. She has an incredible eye for detail, catching even the smallest specks of dust or dirt that others might miss. Her dedication to doing an amazing job is evident in the results. After Andrea has finished cleaning, the house doesn't just look clean—it feels clean. There is a noticeable freshness and orderliness that breathes new life into the space. It's this level of excellence that gives me complete confidence in her abilities. I can always count on her to deliver the best possible cleaning job, no matter the scope or challenge. Additionally, I highly recommend opting for the "Deep Cleaning" service that Andrea offers. Before hiring her, I had no idea that our bathroom and kitchen could achieve such a high level of cleanliness. The tiles, fixtures, and surfaces shine like new, and areas that usually accumulate grime and stubborn stains are left sparkling. Andrea's deep clean goes beyond the standard, transforming these essential rooms into pristine environments that are a pleasure to use. In summary, Andrea's combination of punctuality, thoroughness, attention to detail, and outstanding results make her an exceptional cleaner. Whether you need a routine cleaning or a comprehensive deep clean, she is the professional to trust. Her services come highly recommended for anyone looking to maintain a clean and inviting home. J.C.