Claire Boscq , Top 3 Customer eXperience Global Gurus’ Post

🎉 Thursday: Empathy in Action 💓 Empathy is the heart of great customer service. Today’s theme is all about understanding our customers’ needs and delivering service that makes them feel valued. When we listen and respond with empathy, we create long-lasting relationships. 💡 How can you show you care today?? #NCSW2024 #JCXAlliance #CustomerServiceWeek #EmpathyInAction #CustomerCare #CX #ServiceWithHeart

🎉 Thursday: Empathy in Action 💓 Empathy is the heart of great customer service. Today’s theme is all about understanding our customers’ needs and delivering service that makes them feel valued. When we listen and respond with empathy, we create long-lasting relationships. 💡 How can you show you care today?? #NCSW2024 #JCXAlliance #CustomerServiceWeek #EmpathyInAction #CustomerCare #CX #ServiceWithHeart

🎉 Thursday: Empathy in Action 💓 Empathy is the heart of great customer service. Today’s theme is all about understanding our customers’ needs and delivering service that makes them feel valued. When we listen and respond with empathy, we create long-lasting relationships. 💡 How can you show you care today?? #NCSW2024 #JCXAlliance #CustomerServiceWeek #EmpathyInAction #CustomerCare #CX #ServiceWithHeart

🎉 Thursday: Empathy in Action 💓 Empathy is the heart of great customer service. Today’s theme is all about understanding our customers’ needs and delivering service that makes them feel valued. When we listen and respond with empathy, we create long-lasting relationships. 💡 How can you show you care today?? #NCSW2024 #JCXAlliance #CustomerServiceWeek #EmpathyInAction #CustomerCare #CX #ServiceWithHeart

What metrics truly define a remarkable customer experience? CCNNZ advocates for a shift from speed-focused metrics to actions like first contact resolution, proactive engagement, and personalised recognition. What other metrics should businesses prioritise for exceptional customer service? Share your thoughts 👇 #CXMetrics #CustomerSatisfaction #CX

Consistency is the secret ingredient to building trust and loyalty in customer service. It’s not just about delivering a great experience once—it’s about doing so every single time. From timely responses to clear communication and reliable solutions, consistent service reassures customers that they can always count on you. In my experience, it’s this dependability that transforms one-time customers into lifelong advocates. Let’s strive to make every interaction a reflection of our commitment to excellence. Consistency is where true loyalty begins. What's your opinion on this? #CustomerService #CustomerLoyalty #Consistency #CustomerExperience #CX #Trust

Empathy: The Key to Exceptional Customer Support 💡 Customer support is more than solving issues—it's about understanding the person behind the query. By showing empathy, we connect on a human level, building trust and loyalty. When customers feel heard and valued, they're satisfied and empowered. 💬✨ Empathy transforms support from a task into a service. How do you bring empathy into your customer interactions? 🤝 #CustomerSupport #EmpathyInBusiness #CustomerExperience #CX

The simple truth is... ...the foundation of customer service is very simple, you say you are going to do something and you do it, and you show you care!! Here are 101 reasons why you lose customers 👇👇👇 https://lnkd.in/dEym77cY Can you find anymore??? #JCXAlliance #CustomerExperience #CX #CustomerService #Cxstrategy #relationships #InspiringCX

🎉 Monday: Celebrating Customer Connections 🤝 This National Customer Service Week, we’re starting off by celebrating the relationships we’ve built with our amazing customers. Today is all about recognising those meaningful connections and the impact they have on our business. How do you celebrate your customer connections? Share your stories! 🙌 #NCSW2024 #JCXALLIANCE #CustomerServiceWeek #CustomerConnections #CX #CustomerAppreciation #CustomerRelationships

🎉 Monday: Celebrating Customer Connections 🤝 This National Customer Service Week, we’re starting off by celebrating the relationships we’ve built with our amazing customers. Today is all about recognising those meaningful connections and the impact they have on our business. How do you celebrate your customer connections? Share your stories! 🙌 #NCSW2024 #JCXALLIANCE #CustomerServiceWeek #CustomerConnections #CX #CustomerAppreciation #CustomerRelationships