Experienced professional who drives a performance management culture by developing and deploying tools and techniques that mobilize and develop both assets and individuals at all levels.
💡 Tuesday Tip of the Day 💡 Are you focusing on the right metrics? While goals like reducing time and costs are important, the key numbers that truly matter are those reflecting stakeholder and customer satisfaction. Happy customers drive sales and sustain your business. Remember, enhancing processes is valuable, but if it doesn't lead to increased sales, reassess your metrics. To excel, prioritize customer-centric metrics. Tailor your processes to meet customer needs, considering their perceived value, willingness to pay, and expected outcomes. With countless factors to measure, be selective. Ineffective key performance indicators can divert your attention from critical issues. Successful Operational Excellence Directors choose metrics wisely to drive business growth. #OperationsManagement #CustomerCentricity #KeyPerformanceIndicators #BusinessSuccess #Innovex Strategy Consulting