Cleverchefs’ Post

I make pancakes every Sunday. I look forward to it. At this point it is more than a habit. It's a ritual. Rituals are so powerful. For us individually and for our teams. Rituals ground us. They provide stability. No matter how crazy my week is, I know I am having pancakes on Sunday. :) They bring focus and efficiency by creating clarity. I don't need to figure out what to eat on Sunday. They build team culture. Rituals unite us and bring us together. If you're at my house Sunday morning, you're having pancakes too. There are so many benefits to rituals. They define who we are. My pancake example is a silly one. But rituals are powerful. What rituals do you have?

Not only magicians make magic As I was about to go through the car wash last week, I was compelled to record this video. I thought about how much I love car washes, and I laughed to myself. I then started to think about other little things that bring me joy and how people working in the service industry create magic for their customers. When I worked in bars, I used to say that the sound of a bartender shaking a cocktail is the most promising sound on earth. I knew this because that bartender was about to improve the life of a grateful guest. At my local cafe, the sound of the barista steaming milk brings a smile to my face. I live up the street from a coffee roaster, and the smell of roasting coffee beans wafts through the village and into my home. It’s hypnotizing....and I don’t even drink coffee! I immediately get an adrenaline rush when I walk into my local bike shop, completely transfixed by the rows of bikes on display and the smell of tire rubber. I am beyond grateful for the people behind each of these joys. If you need a boost, include joyful things in your routine. And if you serve customers, keep in mind that you have the power to significantly improve someone’s life, one “insignificant” moment at a time. 🔸 Let’s help narrow the gap between your goals and your ability to achieve them. If this post is helpful, please share it, and follow for more content. #Business #Hospitality #Leadership #Innovation #Community #Purpose #Culture #CX #Joy #Experiences

Starting our day on the right foot with some dance moves! Our morning meetings are all about energizing, bonding, and setting a positive tone for the day ahead. Let's groove into productivity! #MorningMeeting #Dance #TeamBonding #Productivity #OfficeCulture #PositiveVibes #Teamwork #WorkHardPlayHard #SalesAndMarketing #OfficeFun

Wondering if he’s really into you? Pay attention to his actions—they’ll always speak louder than words. If you’re still unsure, it might be time to take a closer look. 📩 DM QUIZ for a personalized Dating Audit Quiz and find out exactly where you stand and what needs improvement. #Dating #ConsciousDating #RelationshipGoals #ModernRomance #HealthyLove #KnowYourWorth #LoveAdvice #DatingAudit #SecureRelationships

When was the last time you sent an appreciation message?📝 📩 Alright, mi gente, today’s the day! Take a moment to let someone know you appreciate them, care for them, love them, or that you’re thinking about them. Friends, family, coworkers, team members, your partner... anyone and everyone! Appreciation holds immense power in our lives, and it will bring joy to those who receive it. Isn’t that beautiful? Reaching out to let people know they’re in your thoughts makes them feel special and seen. And this is the essence of hospitality—making people feel valued,special and important✨️ Remember, simple acts of kindness cost nothing. You have the power to transform lives with them. You might not be saving someone’s life, but you could make their day a little better. So, what are you waiting for? Who are you thinking about right now? Tag them in the comments👇I'll go first. #customerexperience #restaurants #hospitality #culture #growth #speaker #trulyhumanhospitality #bekindtoday

Why wait for a partner? Celebrate yourself this Singles’ Day with a fabulous meal that’s sure to satisfy. DM us to reserve your spot for tonight’s Singles’ Day celebration. . . . . . . #RestaurantSocialMedia #RestaurantContentCreation #RestauranteursJHB #RestauranteursCenturion #RestauranteursPretoria #FreelanceSocialMedia #FreelanceContentCreation #RestaurantsJHB #RestaurantsPretoria

PM Shift, Dinner and overnight shifts are prime opportunity to boost our sales and delight our guests with that one more visit. Setting up your second and third shifts for success is crucial for an amazing night. 🌟 Tips for Rocking the Night Shift 🌟 Perfect Your Burgers: Ensure every burger is grilled to perfection, with fresh ingredients and mouth-watering presentation. Guest Interaction: Keep the energy high by engaging with our guests, making them feel special and valued. Speedy Service: Focus on quick and efficient service without compromising quality. Nighttime Specials: Promote IHOP’s loyalty program specials and highlight our delicious burger options. Team Spirit: Motivate your team with regular check-ins and recognition for their hard work. Let’s make every night shift a sizzling success

#TGIF - What if you are part of an experiment? Picture this: it's Friday evening, and you're unwinding with your favorite drink after a long week. Now, imagine this simple act of relaxation transforming into a compelling loyalty program story.  It begins with a cozy corner in your local favorite bar or cafe, where you're greeted by name and handed your preferred beverage with a smile and a sort conversation. Each sip becomes more satisfying as you realise you're not just enjoying a drink; you're building a relationship while relaxing and letting go of your stress. The #loyalty program kicks in, rewarding your patronage with points or perks every Friday. Over time, you notice these rewards accumulating, leading to complimentary drinks, snacks, exclusive events, or even personalised recommendations by the staff, tailored to your taste. What a #goodfeeling. The outcome: Your Friday evening drink transcends its ordinary role, becoming a ritual intertwined with anticipation and satisfaction. As you share your experiences with friends and family, they too become intrigued, joining you in your weekly tradition.  What started as a simple drink evolves into a captivating narrative of loyalty and community. Through this right approach, the establishment fosters a sense of belonging, turning casual customers into loyal advocates. So every Friday, as you raise your glass, you are not just celebrating the end of the week; you're toasting to the power of a great loyalty program story. Anyone joining us next Friday ? #DontfredD

Loyalty matters! Craft programs that don’t just reward but create memorable experiences. Loyal guests are 70% more likely to return and bring friends! #LoyaltyProgram #CustomerRetention #RestaurantMarketing #DineRewards #FoodLoyalty #restaurantindustry

STORYTIME: Just when you think the little things you do in life fade away, someone reminds you of the ripple effects. A friend (also my favorite ex) shared that he and our mutual friend Ann are now working together at the Belasco Theatre. Ann recently shared one of my best practices, back when I used to bartend—that she still uses, sharing: “…And this is where JMM taught me about the saying ‘…aaand now we add a little love on top!’” Friends— This was more than a decade ago!! 🥹🥹 So, Back when I was bartending, I’d mix a cocktail, and finish by adding a little extra swirl of liquor on top, right in front of the customer. It wasn’t just a pour—it was a gesture, a little moment to make the customer feel special. And you know what? It worked! Sure, They tipped more, but it was more about creating a connection. It often made them want to come back because they knew they would be taken care of, and treated like a friend whenever I was behind the bar. The fact that Ann remembers this—still uses it, and shares that story of my days training behind the bar—is beyond humbling. Customer service is so important to me, because giving people a memorable experience, creating connections, lifting spirits, and investing in people is what’s creates a cycle of harmony and long lasting relationships. This is what we need more of in general! (Or it could be my people pleasing 😂) Hearing this was such a sweet reminder that the small, intentional things we do can leave a mark long after we move on. Thank you, Ann and Scott, for carrying that love with you. Here’s to more moments that swirl a little extra joy into someone’s day 🥹🩷🩷 #FollowMeForMoreTips 😉😂 #HospitalityWithHeart #AndWeAddALittleLoveOnTop #PuttingTheLoveOnTopBeforeBeyonce #Hospitality #CustomerService #CustomerRelations #Connections