Cognizant’s Post

Retail has undergone a significant evolution in recent years. Cognizant Stores 360 aims to unify the retail ecosystem and elevate customer experiences through integrated, automated, and predictive capabilities, powered by ServiceNow. Research shows that retailers investing in advanced technology and mature operating models are positioned to achieve up to 2.2x greater returns to shareholders and drive 40-45% higher customer engagement and brand awareness compared to their peers. “Stores 360 has the potential to revolutionize retail as consumers increasingly seek immersive experiences. Our partnership with ServiceNow underscores our commitment to supporting retailers in navigating the experience economy and reimagining their business capabilities,” said Sushant Warikoo, Head of Cognizant’s Retail Business Unit.