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With 77% of consumers having recently identified rude customer service as the most bothersome 😒 aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this in mind, how can retailers improve upon their customer service standards while strengthening consumer loyalty along the way? Accepting the reality that customers will – and do – take their business elsewhere due to unsatisfied shopping experiences should be enough of a reason for merchants to want to create standardized customer service standards. 🔎 Identifying ways to communicate, train, and set your store’s customer service standards is essential in strengthening not only store sales but also customer satisfaction. 🚀 #Retail #CustomerService #RetailService #RetailSuccess https://lnkd.in/gY7GB-DW

🛒 Looking to boost customer loyalty in your grocery store? Check out our latest blog post on the top 5 strategies for maximizing customer loyalty! From personalized shopping experiences to loyalty programs, we've got you covered. Click here to learn more:

Choice at checkout increases customer satisfaction and engagement. It will also reduce your cart abandonment rate. According to Forrester Research, ecommerce brands globally lose $US18 billion in yearly sales revenue when someone decides not to finalise their purchase. So, letting them decide how they want to pay for their products and how fast they want to receive them can not only lead to increased profits but also: 1️⃣ Provide a competitive advantage as more customers will be drawn to your choices and flexibility compared to ecommerce businesses offering limited options. 2️⃣ Gather valuable data and insights on your customers' preferences and tailor these findings to marketing and growth strategies. 3️⃣ Cater to various customer needs and preferences, which enhances their shopping experience. 4️⃣ Give control to customers and give them a sense of ownership over their purchasing decisions. 5️⃣ Enable shoppers to personalise their buying journey, increasing satisfaction and loyalty. With Australia’s largest selection of courier providers and integrated tools that can offer choice at checkout, Interparcel can help you reduce your cart abandonment rate and increase customer satisfaction. #shipping #shippingindustry #ecommercebusiness #EcommerceSuccess #ecommercesolutions #shippingstrategy #EcommerceGrowth #logisticscompany #logisticssolutions #heavyparcels #heavyshipping #logistics

A new report published on InternetRetailing shows significant gaps in delivery reliability, tracking transparency, and customer service among the UK's top 100 retailers. 📦 Key insights: 🕒 50% of online shops take more than 5 minutes to respond to customer calls. 🚚 Nearly 40% don't meet their advertised delivery times. 💷 20% always charge for delivery, and express delivery averaging £6.93. In a competitive landscape, clear communication and customer satisfaction are key to ecommece growth. See the full report here 📈 https://lnkd.in/eepsAj6j #retail #customersatisfaction #ecommercegrowth

Whether you run a start-up retail business or work for an E-Commerce giant, increasing customer satisfaction is a primary goal and can often be an uphill battle ⛰   Fortunately, there are many ways you can make your customers happy, several of which can be implemented right away, and others that require more long-term strategies.   Our experts have given their top tips for increasing your customer satisfaction. The key message shared here is the importance of enhancing the user experience, from learning about your audience’s behaviours, allowing you to create personalised marketing messages, to optimising your website for the optimal user experience, the goal is to always give the best customer service possible.   Quick and efficient delivery also plays a large part in achieving this customer satisfaction. Businesses offering express delivery have set new standards to ensure that customers receive their purchases without delay. Instant delivery increases customer loyalty and can increase future sales 🛍   To find out how we can help implement this offering for your retail business, visit our website today – https://lnkd.in/gUJu73v   #increasesales #customersatisfaction #qcommerce  

Quick & Easy Ways to Boost Customer Engagement in Your Retail Store 🔥 In today's competitive retail landscape, keeping customers engaged is no small feat. They're bombarded with choices online and in-store, so creating a memorable shopping experience is crucial. But fear not, busy retailer! Here are quick and easy ways to boost customer engagement and keep them coming back for more: Unleash the Power of Personalized Interactions 1️⃣ Greet Customers Like Welcome Guests: A warm welcome sets the tone for the entire shopping experience. Train your staff to greet customers with a smile, acknowledge their presence, and offer genuine assistance. 2️⃣ Remember Names and Preferences: A little personalization goes a long way. If a customer has visited before, try to remember their name or past purchases. This small touch shows you care and builds rapport. 3️⃣ Offer Product Recommendations: Train your staff to be product experts who can offer personalized recommendations based on customer needs and browsing habits. Follow us for more industry insights! 💪

The annual Roy Morgan Customer Satisfaction Awards were awarded recently in April and the 16 winners in the retail categories range from many popular and well-known Australian brands to multi-national US retail names, and a new winner which is one of the world’s biggest retailers. The new category of Online Retailer of the Year was awarded for the first time to tech giant Amazon which won eight monthly awards to run away with the category for its first win. The other first-time winner was BIG W which won Discount Department Store of the Year with a perfect record in 2023 – 12 straight monthly wins. Both Amazon and Big W had average customer satisfaction in excess of 90%. The 13 repeat winners were led by MYER as Department Store of the Year for a ninth straight year, Bunnings Warehouse as Hardware Store of the Year for a seventh year in a row and Rebel Sport as Sports Store of the Year for the ninth consecutive year. All three of these winners had unblemished years in 2023 by winning all 12 monthly satisfaction awards in their respective categories. #CustomerSatisfactionAwards #RetailWinners #RetailExcellence Read More: https://ow.ly/w9vP50Rz55K

📦 Returns: The Lasting Impression of Your Brand Inside Retail recently spotlighted how leading brands like Bed Threads, The Iconic, and Oroton are setting new standards for seamless returns. What makes them stand out? ✅ Lightning-fast refunds ✅ User-friendly returns portals ✅ Reusable, hassle-free packaging Why does this matter? 🔑 A smooth returns process builds trust, loyalty, and long-term customer satisfaction. ❌ A poor returns experience can be the last interaction a customer has with your brand—before they switch to a competitor. Check out the full article from Inside Retail to see how you can elevate your returns process: https://buff.ly/3ZX80at

Increasing sales per customer is vital for retail profitability, achieved through upselling and cross-selling strategies. NewStore, Inc. shares these tactics to enhance customer satisfaction, loyalty, and overall transaction value. https://lnkd.in/gGkRv-QM

Did you know that almost 70% of online shopping carts are abandoned? This phenomenon represents a substantial loss in potential revenue and a challenge many businesses face daily. Understanding why customers abandon their carts is crucial. Addressing these factors can significantly improve your conversion rates and overall customer satisfaction. Here are some effective strategies to reduce cart abandonment 👇 #flowium #emailmarketing #cartabandonment #ecommerce