Conectys’ Post

With so much on the agenda, it can be a positive experience to sit back and take stock for a few moments – where can we celebrate our successes over the past year and what is there to look forward to over the coming 12-months? Let’s explore!   👉 Bringing Modern Airline Retailing to life   Central to our work in 2024 was the roll-out of #AmadeusNevio, with the next-generation of technology being integrated with three major carriers today. These partnerships are vital to realizing the benefits of this industry-wide transformation and we look forward to working closely together again this year.   👉 Reducing travel friction with biometrics   With the acquisition of Vision-Box, an Amadeus company, a leader in biometric solutions, in the spring last year, Amadeus was able to rapidly extend our capabilities to deliver a truly end-to-end passenger experience. From booking and check-in, to border control and boarding, we are developing a range of new tools that will make a real difference to travelers as they pass through the airport. Watch this space as these ambitions are realized this year.   👉 Industrializing NDC   Some 30 airlines are now providing NDC content to travel sellers around the world via Amadeus. Moreover, NDC bookings grew by x 4 in 2024 compared to 2023, illustrating a real demand for this technology among our partners. But there is still more to be done – and this is an area we expect to see rapid growth this year. Our partnership with United Airlines was a great recent example: https://lnkd.in/dryg9qWQ   👉 Offering unbeatable content to travel sellers   Home to both leisure-focused Selectour and business travel-oriented Havas Voyages, Amadeus was delighted to deepen our relationship with ASHA last year, with a deal to access comprehensive content through Amadeus Travel Platform. At the same time, CDS Groupe has expanded its successful distribution relationship with us after significant European expansion. Deals like these illustrate a buoyancy in the market we expect to see carried over into 2025.   At Amadeus we aim to make the experience of travel as simple as possible, and that is why we are systematically working to connect the various aspects of the traveler journey.    I wish you all a fantastic year ahead!   #TravelTechnology #Airlines #Biometrics #Travel #Innovation

Streamlining #Airline #TravelBookings: Key #Findings and #Solutions 🚀 ✈️ Challenges in Airline Travel Bookings: 👉🏻Complex Booking Processes: Travelers often find booking flights to be complex and time-consuming, leading to frustration and potential abandonment of bookings. 👉🏻Inflexible Policies: Rigid cancellation and change policies deter potential customers who seek flexibility in their travel plans. 👉🏻High Fees: Hidden fees and high costs for baggage, seat selection, and other services can be off-putting to passengers. 👉🏻Lack of Transparency: Confusing fare structures and lack of clear information can erode trust and deter bookings. ✈️ Solutions for Improving Airline Travel Bookings: 👉🏻Simplify the Booking Process: Streamline the online booking process with user-friendly interfaces and clear steps. Implement intuitive navigation and reduce the number of steps required to complete a booking. 👉🏻Offer Flexible Policies: Introduce flexible booking policies, such as free cancellations within a certain period, easy date changes, and refundable tickets. This can attract more bookings, especially from cautious travelers. 👉🏻Transparent Pricing: Ensure transparency in pricing by clearly displaying all costs upfront, including taxes, fees, and optional services. This builds trust and helps passengers make informed decisions. 👉🏻Enhance #Customer Support: Provide robust #customersupport through multiple channels, including live chat, phone, and social media. Quick and helpful responses to queries can improve the booking experience and increase customer satisfaction. 👉🏻Leverage Technology: Utilize technology such as AI and machine learning to offer personalized booking experiences. Recommending flights based on user preferences, past behavior, and real-time data can make the booking process more efficient and enjoyable. 👉🏻Incorporate Mobile Solutions: Develop mobile-friendly booking platforms and apps that allow travelers to book flights, manage #reservations, and access customer support on-the-go. By addressing these challenges with innovative solutions, #airlines can enhance the #bookingexperience, increase customer satisfaction, and drive higher conversion rates. The focus on simplicity, flexibility, transparency, and technology will pave the way for a more efficient and customer-centric booking process. #Aviation #AirlineIndustry #TravelBooking #CustomerExperience #AviationTech #AirlineSolutions #TravelTech #AviationInnovation #PassengerExperience #TravelIndustry

Air travel can be exhilarating, exhausting, and exasperating all at once. To improve the experience, airlines must enhance customer journeys at every touchpoint. Learn how Alex, a frequent flyer and business consultant, traveled from the United States to Tokyo: https://bit.ly/3TW3BAc #travelindustry #customerjourney #customerengagement

🔎 87% of travel executives are exploring partnerships to enhance customer service across the entire journey, new research from Skift and Allianz Partners reveals. This shift towards all-in-one booking experiences reflects the industry's growing focus on seamless, integrated travel. The impact of this approach is significant. Joyned's social revenue platform has shown how integrating social elements into booking can substantially increase Average Revenue Per User. As the industry evolves, how is your organization adapting to meet the demand for more collaborative, customer-centric travel experiences? #skift #allianzpartners #travelerpreference #travelexecutives

✈️ Are travel loyalty programs facing a midlife crisis? In this compelling Forbes article, our very own Lars Parmekar sheds light on the challenges plaguing airline loyalty programs—diluted exclusivity, overcrowded lounges, and transactional rewards—and offers a roadmap for their reinvention. 💡 Lars emphasizes on understanding what truly drives customer loyalty and shifting from points-based systems to personalized, emotionally resonant experiences. Dive into the article to see how the future of travel loyalty is being redefined: https://lnkd.in/g8srCxTw #thoughtleader #expertise #Travelandhospitality

An Airline Global Distribution System (GDS) is a technology platform that facilitates transactions between travel service providers, like airlines, and travel agencies. It enables real-time access to flight schedules, availability, and pricing, helping agencies book flights efficiently.Key GDS ProvidersAmadeus: Predominantly used in Europe, it offers extensive services globally.Sabre: Based in the USA, it's a primary system for North American airlines and agencies.Galileo and Worldspan: Both part of Travelport, known for comprehensive travel and fare data services worldwide.Significance of GDSEfficiency: Streamlines the booking process by providing a centralized platform for comparing travel options.Reach: Allows agencies to offer diverse services from various providers, enhancing customer options.Real-Time Data: Essential for providing up-to-date information on fares, availability, and schedule changes.Evolution and Future of GDSGDS systems are evolving with technological advancements, incorporating tools like AI to offer personalized travel experiences and adapting to the trend of direct bookings through airline websites. They remain vital in distributing airline products and enabling travel agencies to serve clients effectively.#AirlineGDS#TravelTech#GlobalDistributionSystem#TravelIndustry#FlightBooking#TravelAgencyTools#AmadeusGDS#SabreGDS#GalileoGDS#WorldspanGDS#TravelInnovation#TourismTech

Younger travelers are increasingly abandoning loyalty programs. According to McKinsey & Company the likelihood that customers would recommend these programs to friends or colleagues has sharply declined over the past two years. This trend is not limited to airlines; it’s happening across all travel categories. Join us as Aircare experiments with innovative technologies and approaches to transform loyalty from a transactional relationship into a more engaging, personalized, and meaningful journey. #loyalty #travelretail #airports https://lnkd.in/e9AZaqUV?

FlightHub has partnered with Amadeus to launch 💡 Amadeus Hey! 💡 , a traveler engagement solution offering personalized, real-time updates throughout the journey. This enhancement will streamline the travel experience and boost customer loyalty. 🌐 🔎 Key Features: 🔹 Real-Time Updates: Receive instant notifications about flight delays, cancellations, boarding gates, luggage carousels, and lounge services. 🔹 Seamless Experience: Anticipates traveler needs, reducing time spent searching for information. 🔹 Enhanced Loyalty: Timely updates increase customer retention and satisfaction. Christina Allen, VP of Partnerships at FlightHub, says, "We are thrilled to introduce Amadeus Hey!, which will enhance every step of our customers' journey." Bernhard Steffens, EVP of Nexwave at Amadeus, adds, “Amadeus Hey! transforms the traveler experience, fostering lasting customer relationships." #Amadeus #FlightHub #TravelIndustry #TravelTechnology #Personalization

Forbes published these travel companies that have the best customer service in 2024. Best international airline for customer service: Korean Air #travel #customerservice #cs #customerexperience #cx #reward https://lnkd.in/ek72ipgX

Leveraging travel status as a CX-come-revenue tool Travel status can significantly influence a traveller's decision-making process. As Phil Gunter noted in an Ai Events' webinar, status plays a crucial role in three key areas: 1.    Journey enhancement: Status provides tangible benefits like priority boarding, lounge access, and baggage benefits, streamlining the travel experience. 2.    Emotional connection: There's a sense of pride and belonging associated with having status, fostering a deeper emotional connection with the airline or hotel brand. 3.    Confidence and peace of mind: Status instils confidence in travellers, knowing they'll be well-cared for, especially during disruptions. Status can be a powerful tool for airlines and hotels. Mark Ross-Smith highlighted the value of status, suggesting that it's difficult to quantify its worth. "When X, with a certain travel status, flies, he or she would go the airport (or at any point of interaction with the brand), the first thing that they tend to say is : I am a gold member," he said.  While #frequentflyer programs (FFPs) are valuable, status often holds even greater significance. Airlines can look at their core revenue and also #loyalty revenue to ascertain the contribution of status initiatives. To maximize the value of status initiatives, airlines should: - Monitor elite member behaviour: Track the spending habits and preferences of high-status members. - Leverage status match campaigns: Attract high-value travellers by offering instant recognition through status match campaigns. - Explore cross-category partnerships: Partner with other businesses to offer exclusive deals and benefits to status members, driving additional spending. - Understand customer segments: Tailor marketing and engagement strategies to different segments of status members. By Ritesh Gupta, Ai Events Erin Murray Loyalty Status Co #paxex #FFP #travel #airlines #loyaltymarketing #miles #points