Contact Centre and Customer Services Summit’s Post

Ready to face 2025's biggest business challenges? Your competitive advantage lies in an unexpected place — your customer service team. Join renowned CX strategist Mara Castro on Thursday, January 16th at 11 am PT/2 pm ET for an exclusive strategy session on turning customer service interactions into sustainable growth opportunities. Register now → https://bit.ly/3OMHH05 #customerservice #revenuegrowth #customerexperience #webinar

Stop by our booth to see how other utilities are using data and AI to decrease call volume, enroll more customers in LMI & EE programs, increase CSAT and so much more! #AIforUtilities #EMACS #sanantonio #CSAT

Curious about call centers and how they work? Our latest article provides an in-depth look into the functions, services, and technology behind call center operations. Dive into the world of customer service hubs and learn how they contribute to superior customer experiences. #CallCenters #CustomerService #CustomerExperience https://hubs.li/Q02xfv8J0

Enhancing communication center efficiency with IRIS Notifier IRIS Notifier stands out with features designed to boost productivity in communication centers. Here’s how: - Omni-channel support: Seamlessly handle interactions across various channels, ensuring no customer is left behind. - Real-time notifications: Keep teams informed and responsive, allowing for faster decision-making. - Quality management tools: Monitor and improve service quality through effective recording and feedback mechanisms. - Self-service options: Empower customers to find answers quickly, reducing wait times and increasing satisfaction. Implementing IRIS Notifier is a step towards streamlined communication and improved customer experiences. #CommunicationEfficiency #IRISNotifier

🌟Customer service and customer experience are crucial for business success! 🌟 Great customer experiences requires careful planning and strategy. #CustomerService #CustomerExperience #BusinessSuccess 💼👩💼👨💼🔑🌟

🚀 Excited to share insights from our participation in a recent Customer Service Symposium! Join the conversation as we explore the future of CX and service excellence. Read our blog recap for key takeaways and strategies 👉 https://bit.ly/CXandCS #CustomerExperience #ServiceExcellence #FutureOfCX

Exciting News! Sharing a glimpse of the top fifteen companies at the Excellence in Customer Interaction (ECI) Summit, where customer excellence takes center stage! Get ready for insightful discussions, networking opportunities, and innovative strategies to enhance customer interaction! #ECISummit #CustomerExperience #CustomerInteraction #CustomerEngagement 

Please take a moment to read what Danielle Tully our very own Customer Experience Manager, had to say in a recent issue of the collaboration journal by Collaboration Network. The article covers a hot topic at this current time on the positive impact of the Consumer Duty regulation on a business, and its efforts to improve customer experience and support vulnerable customers. #consumerduty #customerservice #vulnerable

CX Global Summit Series recently spoke to Pradeep Janardhanan, CEO of VSUALTHREE60, where he shared some incredibly insightful thoughts on how emotional connections and personalized interactions are the key to driving true customer loyalty. Here’s a sneak peek of our conversation—stay tuned for when we release the full discussion, where we dive deeper into how cross-selling and upselling can feel natural when trust is built through meaningful connections. Want more insights like these? Join us at the CX Global Summit Series - Middle East 2024 (which is taking place in less than a week) to explore how emotional intelligence and customer experience can fuel your business growth. #CustomerExperience #CXGSME24 #BusinessGrowth #CustomerLoyalty #EmotionalConnection #VSUALTHREE60 #AIinCX #DubaiEvent

Check out how Scott J. Salons unwrapped seamless communication and connectivity with Momentum! From boosting collaboration to delivering exceptional customer experiences, their story is one of transformation and growth. 🎁 Read their success story here: https://loom.ly/9yVrz_4 #HappyHolidays #CustomerSuccess #GoMomentum