The Convrt Awards’ Post

Let's start the week off with another Curious Customer Experience... My son turns 5 today. We celebrated over the weekend at a popular kid friendly restaurant/arcade who will remain nameless. We had an awesome time and the smiles on my son's face made it memorable. However, BEFORE the event, my wife (who booked the party) received the email below. First, I was surprised to get a pre-event survey asking about our experience and instructing us to fill it out after the event took place. The timing just seemed off. But more upsetting in this crazy CX world is the vendor telling us to "click the link below and rate your server a Perfect 10." This has to stop. Gaming the system, inflated scores, demanding perfection....where does it end? Things happen, and if you want honest feedback, simply provide people the option to give exactly that. #customerexperience #surveys #givemea10

Tap into a new era of loyalty with wear-to-earn loyalty programs. Swipe through to learn more about key benefits of connecting physical products to digital rewards. ⭐ #zatap #onetapaway #loyaltyprogram #weartoearn

🚀 Enhance the Customer Shopping Experience 🚀 Proud fan of our new Loyalty Product Points Widget! This allows Merchants to show customers the points they can earn directly on product pages, making shopping exciting, personalized and engaging. 🌟 And that's not all... Merchants using the widget saw a 14% increase in LPR and a 6% increase in new account creations in just a month! Kudos to our Specialist squad Amanda LucasNicole KlaymanAnthony HenkelShao Bo FangSarah PisaniDaniel Cestone to helping so many of our customers get enabled on and oriented with the value of this new feature. Message me if you'd like to learn more :) #yotpo #loyalty

🚀 Welcome to Delv on LinkedIn! 🚀 We’re thrilled to connect with you here on LinkedIn and share more about Delv. We are your go to partner for same-day delivery services that is tailored for local businesses and retailers. Over the past few months, we've been working hard to revolutionize the local delivery experience. Our mission remains simple: to bridge the gap between online shopping convenience and local in store efficiency, ensuring your favorite products arrive at your doorstep within hours. What We’ve Been Up To: 📦 Same-Day Delivery: Providing fast, reliable, and efficient delivery solutions that get your purchases to you on the same day. 🛍️ Local Partnerships: Collaborating with a diverse range of local retailers and businesses to offer a wide variety of products. 🤝 Customer-Centric Service: Enhancing your shopping experience with real-time tracking, flexible delivery windows, and exceptional service. Why Choose Delv? ✅ Speed & Reliability: Swift and dependable deliveries, every time. ✅ Support Local: By choosing Delv, you’re supporting local businesses and contributing to your community. ✅ Customer-Centric Approach: At Delv, we prioritize customer satisfaction and offer real-time tracking, flexible delivery windows, and exceptional service. Join us on this exciting journey as we continue to redefine the future of local delivery. Follow our page for updates, tips, and insights into how we’re making same-day delivery a breeze for local businesses and customers alike. #Delv #SameDayDelivery #RetailInnovation #Sustainability #CustomerFirst

ASK BSPK are questions we receive from our customers. Here are some tips for you. Personalization is the future of retail. With BSPK, you can tailor your messaging to each customer's preferences and needs, driving loyalty and sales. #Personalization #RetailTech #BSPKClienteling

Mark Johnson, CEO of Loyalty360, spoke with Manoj Agarwal, Co-Founder of Xoxoday about today’s commercial landscape and fostering customer loyalty which requires more than discounts and rewards. Here are a few insights from their conversation: "Brands may have different cohorts of customers but still recognize the need for highly targeted loyalty campaigns. We help brands personalize their reward catalogs according to what we know about the customer. Members value targeted rewards more than generalized offers. The more personalized the rewards are, the more likely they are to foster brand love.” Watch the full conversation here: https://ow.ly/A8zb50QHe8s #loyalty #rewards #personalization #cx

After a few days back home, I’ve had the chance to reflect on Mobile Disrupt 2024 and some of my key takeaways from this years’ show. • Shared Thinking: We exist in a market which is big enough for us all to ‘win’. We share thinking to help us succeed in our collective mission to deliver the very best services to our shared customer base. • Collaboration: The opportunity when you think as one entity is limited to your capabilities & resources, but when you open your mind and your business to others the horizons are much greater. • Listen, Observe & Learn: You can learn a lot from observing the way others operate (good and bad). Contrary to popular belief, it’s important to turn your attention to what others’ are doing in order to become and maintain the very best version of yourself. Staying true to those points, one of the things I’m looking forward to the most in terms of follow up, is collaborating with CTIA, GSMA, Walmart Marketplace, eBay, Amazon and Reebelo to define simple and consistent consumer facing grading standards. We live in a highly technical world and yet we are still finding ways to over-complicate things. So thanks to CTIA, we’ve all agreed to work together to develop uniform standards which help to organize, streamline and simplify the secondary CE market. Shout if you’d like to join us. There are some truly brilliant minds in this industry, and when we come together great things happen! 🤝 🪩 #event #conference #industry #collaborate #team #consumers #services #share #mobile #technology #mobiledisrupt #standards #celebrate #marketplace #reebelo

🔔 In the coming years, some loyalty programs will face significant hurdles. Many struggle with inaccessibility, confusion, lack of appeal, and becoming obsolete. Customers demand seamless, personalized experiences, yet many programs fail to deliver.   👀 Complicated enrollment processes and unclear reward structures can drive members away. Moreover, stale, undiversified rewards no longer entice today's savvy consumers.