Courtney Gathers’ Post

Planning a wedding? Let’s talk hotel blocks! When it comes to accommodating your guests, here’s a tip: stick to ONE hotel block rather than two. Here’s why: 1️⃣ Get the best rates & perks! Putting everyone in a single hotel means we can negotiate better rates for you and score awesome concessions. Who doesn’t love saving some cash while still enjoying luxury? 2️⃣ Smooth logistics for transportation! Coordinating shuttle services becomes a breeze when everyone is in one spot. Whether it’s getting to the venue or heading out for post-wedding adventures, keeping everyone together makes travel hassle-free. 3️⃣ Keep the party going! From brunch gatherings to after-party shenanigans, having everyone in one place makes it easy to stick together and enjoy every moment of your special weekend. So, save yourself the stress and streamline your wedding plans by opting for a single hotel block. Trust us, your guests will thank you! 🥂

As someone who frequently visits hotels, I am always impressed when they go above and beyond to make my stay memorable. Getting an amenity upon arrival is always a nice touch, but the ones that stand out are the ones that are personalized to my interests. I recently stayed at the SLS Beverly Hills and was surprised with Cheetos and sweet/salty nuts as my amenity - it was different, fun and memorable. I challenge hotel salespeople to look beyond the standard amenity offerings and really personalize them to the guest's interests. For example, if they enjoy sports, incorporate a Sports Illustrated into the amenity. Or if they love to cook, how about an amenity that includes a recipe? Let's start the era of personalization in the hotel industry. #Personalization #Hotels #Travel #Hospitality

🌍 **The Art of Hospitality: Beyond Just Service** 🏨 In the world of hotels, every guest experience counts. It’s not just about clean sheets or room service—it’s about creating moments that stay with people long after they check out. Whether it’s a warm welcome, a surprise upgrade, or going the extra mile to meet a special request, **hospitality** is about making people feel valued. After all, in a competitive world, **experience** is the real differentiator. 🗝️ 💡 What's your favorite hotel experience? Share below! 👇 #Hospitality #HotelIndustry #GuestExperience #TravelEssentials #CustomerCare #ServiceExcellence

"There's no hospitality like understanding." As a hotel supplier, this quote resonates deeply. It's not just about providing services; it's about truly understanding and anticipating the needs of our clients and guests. When we prioritize empathy and insight, we create unforgettable experiences. #Hospitality #CustomerService #HotelSupplier

🌟✨ Why Personalization Matters in a 5-Star Hotel ✨🌟 In luxury hospitality, it’s not just about beautiful surroundings—it’s about making guests feel truly valued. Imagine this: 💼 A business traveler finds a desk ready for work and a note wishing them success. 👩❤️👨 A couple celebrating an anniversary is surprised with champagne and a sunset dinner. 👨👩👧 A family arrives to coloring books for the kids and tailored activity suggestions. ✨ Why personalize? 1️⃣ It makes guests feel special. 2️⃣ It builds loyalty and lasting impressions. 3️⃣ It turns a stay into a story they’ll share. At a 5-star hotel, the little details make the biggest difference. 💫 #PersonalizedService #LuxuryHotels #GuestExperience #HospitalityExcellence #5StarService

Sleep in & work from your rooms - What would you change? Why am I suggesting you stay in your own hotel? I think it's important to experience it as your guests do. ✅ Was it easy to communicate with the team & order Room Service? ✅ Could you charge your phone easily at the bedside? ✅ Were you able to watch what you wanted when you wanted on the TV? If you answered No to any of the above. Please reach out. I can fix that for you. #hotelindustry #hoteltechnology #Technology4Hotels #TechnologyConcierge #Hotels

Don't let this Monday get you down! Here is a motivational quote to start your day off right. "You can’t use up creativity. The more you use, the more you have." -Maya Angelou #motivationmonday #quoteoftheday #motivation #hospitality #hotels #hoteiler #hospitalityindustry

Hoteliers - Is your lack of spend costing you money? What's your cost to not replacing your aged PTAC - revenue loss/night. How many nights of lost revenue? Why not safeguard your revenue today? It's an investment. Call us for immediate delivery. #hospitality #hotels

🌟 Mile-High Hospitality Services 🌟 Fasten Your Seatbelts! According to recent forecasts, the demand for flights continues to grow, with the International Air Transport Association (IATA) predicting over 5 billion passengers in 2025. With numbers soaring, so does the demand for luxury traveling. To improve travelers' experience, airlines are providing luxury perks as well as wellness programs, while private jets are upgrading their services with Michelin-starred catering on board and more. But what about on-the-ground hospitality? After all, the journey continues on land. As a seasoned event professional, I've had the privilege of staying at numerous hotels worldwide. My last stop was at the JW Marriott Hotel São Paulo where I experienced exceptional hospitality. Here are three things that made my 24-hour stay unforgettable: 🔵 Personalized Touch: While waiting for my upgraded suite, I was treated to a complimentary drink at the lobby bar. The barista crafted an off-the-menu mocha with cacao aka real chocolate, going above and beyond to make me feel welcome. 🔵 Thoughtful Gestures: Upon arriving at my room, I found a bowl of local nuts, including Brazilian Nuts (if you never heard of them, stop missing out!), accompanied by a heartfelt note. The message acknowledged my loyalty to Marriott Bonvoy and wished I used my time there to focus on things that mattered. 🔵 Emotional Connection: Note that I didn’t mention the impeccable room or amazing food (although, as a Brazilian, I'm biased towards the menu) but rather how they made me feel. Their note hit the spot as I was there to focus on things that mattered the most at the time but the J.W Marriot Team didn’t know that and yet they did. It was a beautiful reminder that in hospitality, IT IS ALL ABOUT HOW YOU MAKE YOUR GUEST FEEL! As event professionals, we strive to deliver unforgettable experiences that leave a lasting impression on our stakeholders. This can be achieved through small gestures, such as anticipating their needs, remembering their favorite wine, translating a custom-made menu to their native language and so forth. By prioritizing these personal touches, we can make our stakeholders feel valued and appreciated. What initiatives are you implementing to make your customers feel heard, seen, and valued? #careermove #jobhunt #eventprofs #meetingprofs #eventmarketing #eventplanner #hospitality #hotels #aviation #marketing

Reviews are often the first thing people look at when considering which hotel to stay in. A new report from Accor showed:  * 97% of guests read hotel reviews, with 38% viewing them every time they book  * 39% use reviews as a filter at the very start of their trip planning  * 20% won’t look at reviews over 2 months old * People look at an average of 9 reviews per hotel/resort – both negative and positive * 53% say negative comments about cleanliness are the hardest to overlook Maximise your chances of securing a booking by ensuring your reviews are current; encourage guests to provide their feedback on top review sites either by requesting it verbally during their stay or linking to your listing in post-stay email. Read the full report here:  https://lnkd.in/eTwjsVfz #hotels #hospitality #reviews