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Customer Insight Utilization Rates: A critical metric reflecting how effectively teams leverage insights from Lerno in day-to-day operations. High utilization often links to: 📌 Improved customer satisfaction. 📌 Increased revenue. 📌 Streamlined go-to-market processes. 🌍 Real-World Impacts: Teams using Lerno insights may adjust website copy or launch tailored content—resulting in higher inbound interest and engagement. 🚀 Daniel G. notes that these actions can lead to tangible outcomes like better conversions and more opportunities.

In customer meetings, are you an over-talker? A chief listening officer? Something in between? If you’re curious about your customer discovery and listening skills, now you can gauge them with the brand spanking new Bob London Customer Engagement Assessment. See the link in the comments to start your free 6-minute test.

Every customer experience holds valuable insights. Feedback isn’t just about solving problems—it’s a tool for reducing churn, improving retention, and driving growth. Our latest blog talks about: ✔️ How to collect actionable customer feedback ✔️ Turning insights into better strategies ✔️ Building experiences that keep customers coming back 👉 Read more here: https://buff.ly/3VSxfIz

ChurnZero, a leading customer success platform, has joined forces with Gong, an AI-driven revenue intelligence platform, to streamline actionable insights for customer success teams. This partnership empowers businesses to leverage AI-driven data to enhance customer engagement and retention strategies.

Did you know that Voice of the Customer analysis can do more than "listen" to customers? It can transform your business from the ground up. Here's how: 🤝 Improved Customer Satisfaction & Loyalty When customers feel heard, they stay. VoC analysis helps build stronger relationships and increases long-term loyalty. ❌ Reduced Customer Churn Discover why customers leave – and address it before they do. 💡 Continuous Product Innovation Stay ahead of the curve by using customer insights to guide new features, products, and service improvements. 📈 Faster, Smarter Market Research Save time and money with feedback that helps you make better, faster business decisions. At Hear, we know the power of listening. That’s why we analyze 100% of customer interactions. Ready to turn your calls into action?

Are you leveraging customer feedback to fuel your loyalty strategy? 🗣 We recently weighed in with Loyalty360 about leveraging the right tools for gathering customer feedback, integrating it into loyalty programs and the decision-making process, and addressing negative feedback and customer dissatisfaction. Read more from our Director of Customer Success, Eir Welch, to learn about Kobie's strategic approach to leveraging customer feedback via our award-winning Contact Center! https://lnkd.in/gA5Axziz

I’ve launched a quiz which is going to help you get to the bottom of... - WHY your customers are leaving your shops empty handed - Not returning to your restaurants - Going to your competitors You’ll receive a personalised results page, based off your answers, and the option of a one-to-one call with me where I’ll provide advice and strategies on how to fix these issues and increase your customer lifetime value. Take my quiz, it’s free and only takes 5 mins, to find out exactly what you need to do next👇

By exporting Conversational Insights to BI tools, QA teams gain enhanced visibility, contributing to strategic decisions across departments.🚀 Break down silos, foster collaboration & drive customer satisfaction with evaluagentCX. Find out more when you take a tour 👉 https://hubs.ly/Q02LTwSn0

✨ How To Maximize the Power of Customer Feedback ✨ 🚀Did you know that feedback from your customers can fuel both business growth and customer loyalty? Here are 5 quick tips to make the most of it: 1️⃣ Ask for feedback right away – Timing is everything. Request reviews immediately after a purchase or service. 2️⃣ Choose midweek for review requests – Wednesdays and Thursdays see higher engagement. 3️⃣ Respond quickly – Start a conversation and amplify your visibility. 4️⃣ Showcase positive reviews – Highlight them on your social media for trust and credibility. 5️⃣ Share insights internally – Use feedback to improve the overall customer experience. ➡️ Customer feedback isn’t just information; it’s an opportunity. Reputation's CMO Liz Carter shares her take in this article: https://lnkd.in/esWEZMqe