CS in Focus’ Post

Stop Overcomplicating Your Health Scores Tuesday’s CS in Focus workshop was incredible, and it’s all thanks to YOU. We explored the latest trends in outcome-driven health scores and sparked meaningful conversations about their future. Here’s what stood out: 1️⃣ Simplify to Prioritize Stop overcomplicating. Health scores should act as indicators to guide where you focus your efforts. 2️⃣ Actionable Insights Over Perfection Use health scores to prioritize actions—not as a catch-all for every metric under the sun. 3️⃣ Context Matters Metrics need interpretation. High support tickets? That might mean your customers are engaged learners, not frustrated users. 4️⃣ CSM Sentiment Completes the Picture Numbers don’t tell the whole story—qualitative insights add crucial depth. 5️⃣ AI-Driven Models Are the Future Dynamic, adaptive systems will shape the next wave of health scores, offering real-time, predictive insights. Thank you to 🩵 Our sponsors: CS Toolkit and BIM Studio 🩵 Our panellists and host: Selena R., Brendan McDonald, Paulina Staszuk, M.Sc., Arash Akhiani and Rohan Sheth. Your insights made this event unforgettable. 🩵 Our attendees: Your energy and ideas turned this workshop into a community-driven success. The question now: What’s next? What challenges should we tackle in our next session? #cs #workshop #customersuccess #event