Customer Decisioning Institute’s Post

Huge thank you to everyone who attended my keynote at the Interactive Customer Experience (ICX) Summit/Bank Customer Experience Summit yesterday! 🙌 It was a privilege to be invited as an expert to share the strategies that work for us at FNBO to turn clicks into loyal customers. Here’s a quick recap of what I covered: ✨ Compelling Content: How targeted content drives leads and boosts conversions across various business segments. 🎁 Unboxing Experiences: The art of crafting memorable brand interactions. 📲 TikTok & Social Engagement: How campaigns leveraging social media can promote interactive and cost-effective experiences. 💬 Turning Reviews into Raving Fans: The power of responding to reviews to build trust and enhance customer satisfaction. A special shoutout to Cherryh Cansler, Judy Mottl and the entire team at Networld Media Group for such an awesome event! It was an incredible experience gaining insights from dynamic speakers like Shawn D. Nelson, Neely Woodson Powell, and Steven King, and learning from experts on how AI 🤖, sustainability 🌱, and evolving consumer behaviors are reshaping customer journeys across all industries. I hope you left with actionable insights! 🚀 Thank you again for your enthusiasm and engagement! Send me a DM with your thoughts or any questions you may have about the topics I covered. 💬 #CustomerEngagement #KeynoteSpeaker #ContentMarketing #SocialMedia

For midsize banks aiming to be customer-centric, gaining a 360-degree view of customer experiences is crucial. This insight drives informed decision-making at all levels. Do you possess this type of critical intelligence from your customers to make impactful choices? J.D. Power can help.

Did you know that 73% of consumers expect personalized experiences from their banks? Utilizing data analytics allows banks to tailor products and services, enhancing customer loyalty and driving growth. Let’s embrace data-driven decision-making! #CustomerExperience #Personalization #DataDriven

Not just personalization, but anticipation… It’s the difference between a firm that offers every customer the same cookie-cutter cashback and one that curates offers that reflect your spending habits. This subtle yet profound leap often hinges on AI-driven insights, something many business leaders swear by. Here’s a thoughtful approach: ▶ Customers today want smooth, reliable service across all channels. Feedback platforms and predictive tools can help banks anticipate these needs and respond proactively. ▶Offering perks and loyalty programs that fit customers' lifestyles goes a long way in building loyalty. Personalized rewards show customers that their needs matter. ▶72% of customers expect companies to “get” them. AI-driven insights and data can help tailor interactions, proving the bank understands each customer’s unique preferences. ▶Consistency is key. Reliable, unified messaging—both online and offline—builds trust. To learn about customer satisfaction strategies for banking, explore:  https://lnkd.in/gNpcYKkR #CustomerRetention #Personalization #Xerago

Discover how banks can harness the power of hyper-personalization. In this PoV, learn how traditional banks can offer hyper-personalized experiences to customers and create a personalization strategy that is truly data-driven, dynamic, and delivers value: https://bit.ly/3LNtb6R #HyperPersonalization #BankingIndustry #CustomerEngagement

How will banks in Australia and New Zealand secure customer loyalty in 2025? As competition intensifies in Australia and New Zealand, financial institutions are doubling down on loyalty programmes and personalisation.  Discover how innovative rewards, digital-first servicing and market volatility are reshaping consumer behaviour in the region. Learn more about these trends and their implications in Alan Shields latest blog. https://lnkd.in/ekzmNeuB #FinancialServices #Innovation #Data

Customer loyalty in Australian banking has never been more important. Consumers have more choice than ever and are factoring in value exchange when it comes to to service. Ignore the trends at your peril. Read my thoughts here 👇

Transaction enrichment offers banks detailed #insights into customer spending habits, enabling them to #personalize services and improve #customer satisfaction. Discover how your #bank can leverage #PFM to enrich #data. Book a demo now: https://lnkd.in/dphnWjSq #PFM #Data #Insight #BankingExperience #HysabKytab

To stay ahead in the current landscape, #banks need to truly embrace the digital era. Clunky chatbots and endless phone menus need to be gone if your organization is aiming to improve customer experience (#CX) in its contact centers. Curious how to future-proof your bank and make your customers more satisfied than ever? Explore our new article based on the World Banking Report 2024 and stay ahead. Read it here: https://bit.ly/4acRvsF