Customer Experience Canada’s Post

🚧 Are you facing hospitality industry hurdles? Check out our latest article: "Talking CX: Boosting hospitality CX in challenging markets." Amidst unprecedented hurdles like pandemic closures and recruitment shortages, maintaining a loyal customer base is vital for businesses. We sat with brand new insight6 specialist Eddie Stack to explore how implementing customer experience (CX) strategies can help hospitality businesses survive and flourish. Read the full article now! https://bit.ly/3WrbeS4 #CustomerExperience #HospitalityIndustry #CXStrategies

With the extra footfall during the Christmas period, how can hospitality businesses use technology to elevate customer experiences without compromising their unique charm? The key lies in choosing the right technology and implementing it in a way that works for both new and loyal customers. Here are three actionable steps to help you strike that balance. 👇 #hospitality #technology #datainsights #hospitalitytech #techstack

I had the pleasure of being an invited panellist at the Digital and Customer Experience Show UK at the Customer Experience Live event in London. (Yes, there were two events at the same time!). So, credit to Gert Botes and the team for such a memorable event. My panel sessions included: · Developing a consumer engagement strategy that is futuristic and delivers growth. (perceptively moderated by Andrew Clayton) · Determining organisational change maturity and choosing the best CX excellence strategy. (expertly moderated by Frederic De Vrieze) A key ingredient I delved into was keeping EX and CX in perfect harmony to ride the digital change journey. Embrace the power of your people in the rapidly exploding technology additions to the CX journey. How to effectively communicate change that takes your people with you, so the technology enhances rather than dictates the path you choose. Ps I must have been at a serious stage of my talk at this point in the image. There were lighter moments! Note to self, should've gone to Specsavers and played one of our ads! 😎

Beliefs > Behaviors > Actions > (Positive) Outcome. Delighted to workshop with our teams on customer experience fundamentals. #hospitality Titan Security Group Titan Hospitality #training #customerexperience

Software holds significant potential in bolstering the effectiveness of retail strategies and streamlining operations across various sectors. By incorporating cutting-edge software solutions, spas and hotels can revolutionize their approach to managing operations, enhancing customer experiences, and optimizing revenue streams. Here's how: https://lnkd.in/gpZxQwp5

Excited to share that I will be speaking once again this year at the 13th Annual Customer Experience Canada Summit. If you're attending, pop by on May 30th at Hotel X and hear me share on the topic of "Futureproofing CX for Emerging Consumer Brands". Explore how emerging consumer brands can future-proof their customer experience by enabling digital transformation initiatives through strategic collaborations. Gain valuable insights into digital commerce trends and practical strategies for enhancing CX and driving growth in a resource-constrained environment. #CXSummit #CustomerExperience #CXStrategies #DigitalTransformation #CXChallenges

Software holds significant potential in bolstering the effectiveness of retail strategies and streamlining operations across various sectors. By incorporating cutting-edge software solutions, spas and hotels can revolutionize their approach to managing operations, enhancing customer experiences, and optimizing revenue streams. Here's how: https://lnkd.in/gKZ8RbVY

Hospitality Technology Trends to Ramp Up Customer Experience in 2024 https://buff.ly/3R7p8Fx #eventmanager #eventindustry #hospitalityindustry #restaurantindustry #restaurantrevenue #increasedrevenue

Creating a true connection culture within your business is the foundation of hospitality in the industry. It's about building real relationships and fostering accountability, leading to exceptional customer experiences. #Hospitality #BusinessCulture #CustomerExperience #EX2CX

"It’s not enough to convert a customer to a sale; the actual experience matters, whether that’s onsite, in a hotel, at a theme park." Merkle's Courtney Trudeau shares three big #CX trends that are shaping the hospitality industry in Hospitality Technology: https://bit.ly/3OQGxR9