CSIA Customer Service Institute of Australia’s Post

It's National Customer Service Week and here at Simplify Consulting we are sharing a series of insights in our 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 that explores measuring success, delivering the consumer support outcome and prioritising the customer.    #NCSW24 #NationalCustomerServiceWeek #CustomerService

Credit to the whole Customer Success Team, a vital component to the performance of Papertrail.io! From a client perspective being able to speak to real people and not an AI Bot (we all know how frustrating they can be!) is something we pride ourselves on at Papertrail. Vicki Jones Iain Brydon Andy Binns Ellie Rose #Papertrail #Compliance #Assetmanagement #Inspection #Efficiency #Accountability #Evidence

Streamlining processes such as order processing, supply chain transactions, insurance claims, and financial transfers can significantly reduce operational costs, enhance customer satisfaction, and increase revenue. However, complex core processes like supply chain transactions and insurance claims often pose significant challenges. Poorly integrated systems, with disparate yet interdependent elements, are prone to costly delays and errors. They can be difficult to monitor, control, and adapt to evolving business needs. Take a live demo today to learn how to drive organizational efficiencies with tighter process integration. Visit our website: https://hubs.la/Q02Jh2XL0 Book a meeting now: https://lnkd.in/g_cG2A4B #OperationalEfficiency #CustomerSatisfaction #RevenueGrowth #DigitalTransformation

Did you know that less than 50% of professional services organizations (PSOs) utilize commercial Professional Services Automation (PSA) solutions? Yet, these tools have been proven to significantly enhance efficiency, profitability, workload balance, and both employee and customer satisfaction. It's time for a change! Let's unlock the full potential of your organization with PSA technology. Check out the "The 2024 Global Service Dynamics Report" for more details! #GSD2024 #ProfessionalServices #ProServ #FridayRead

ISPs see an average 23% reduction in customer churn with AXON Networks. Return rates are a significant metric for any business, providing valuable insights into customer satisfaction, product quality, and overall operational efficiency. Several factors contribute to high return rates in the ISP industry. Understanding these factors is crucial for ISPs to address them proactively and mitigate the associated costs and negative impacts. By implementing effective strategies, ISPs can address the factors contributing to high return rates and improve customer satisfaction: ✅ Thorough Quality Control ✅ Clear Installation Instructions ✅ Transparent Pricing and Billing ✅ Invest in Network Infrastructure and Maintenance: Continuously upgrade and maintain network infrastructure to ensure optimal performance. Implement proactive monitoring ✅ Effective Communication and Customer Education. Support systems reducing calls, self healing systems ✅ Competitive Pricing ✅ Customer Satisfaction Measurement and Analysis AXON Networks helps clients lower their costs by lowering demand for support calls and truck rolls by 54%. We increase their earnings by delivering the market's best Quality of Experience. #ISP #RoR #NetworkOrchestration

This is a video about customer services. It reflects how customer service employees deal with customers, they should be calm and show respect for them.They shouldn't deal with customers in abusive ways, there may be misunderstanding with customers. I hope you like this video, thank you. #CIB_Summer_Program_2024 Phase 2

At VIPR, customer loyalty and trust are at the heart of everything we do. Our tried and tested products, globally, have been fit for the market since our founding in 2009, and the longevity of our #customer #relationships speaks volumes. We are proud to be a long-term partner for our customers, with customer feedback playing a crucial role in designing the future of our product roadmap. What an incredible journey it's been! Here are some inspiring stats that showcase our impact: 🌍 Global Reach: Our solutions are trusted by customers and partners around the world. 🔝 Market Leadership: Over 25% of our customers use 4 or more VIPR products. 💼 High Volume: We process $10bn GWP annually through VIPR Intrali. 📈 Efficiency: Our systems handle over 375,000 bordereaux annually. 🔒 Customer Satisfaction: We proudly maintain a 92% customer retention rate year-on-year. We are passionate about making a difference for MGAs, brokers and carriers by streamlining operations and enhancing data management. If you missed us at the recent Mid-Year Target Markets in Florida or MGAA Annual Conference in London, don’t worry! Click the link below to connect with us and learn how we can help you achieve your goals. https://bit.ly/3WgwlWS #CustomerSatisfaction #MGAA2024 #TMPAA #WSIA #DataManagement Tony Russell Paul Templar Gregory J. Massey Greg Denham David Butler

Curious about how we can elevate your business? Reach out to me to learn how Tech Americas' services and solutions can make a difference. Let's talk about how our tailored approach and expertise can help you achieve your goals.🌟📈

Join us and #WorldVue at our Client Case Study Session today at Customer Contact Week #CCW. You'll learn how your organization can increase workforce productivity, improve customer and agent satisfaction, and optimize CX investments while accelerating time to value.

Execution excellence - it's what we do for our customers. For Recovery Point Systems, business resiliency is more than a buzzword. It's what we do. In the face of cyber threats, recent global IT meltdowns and any number of issues that can impact the continuity of a business, today's enterprise requires a resiliency partner with proven and consistent delivery chops. Want to learn more about true business resiliency? Call the experts. Recovery Point Systems | Gregory Wolfgram | Jeff Judy | Chris Konkel | Scott Williams | Courtney Daley