Congrats to Bare for winning Customer Service Organisation of the Year – Small! Their innovative approach to funeral services, including a digital dashboard and enhanced support, has positively impacted over 30,000 Australians, earning them 2,400+ five-star reviews. 👏 #ASEA2024 #CustomerService
CSIA Customer Service Institute of Australia’s Post
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Husband | Father | Strategic Account Director - Salesforce | Real Estate Investor | Former KPMG & Adobe | Helping Organizations Accomplish Strategic Priorities
Missed the keynote? You can go watch the replay of it on Salesforce+, along with several other of keynotes & sessions from #Dreamforce https://lnkd.in/gFSAsCSt #SalesforcePlus #DF24
Don't miss it. See how humans with agents drive customer success together, tomorrow at 10 a.m. PT: https://sforce.co/3Xqukqg #DF24
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I sat down with Michael Correa to talk about Accelerated Underwriting in Canada, including the goals, challenges, and what we can do to continue to bring insurance value to Canadians. We all play a role in enforcing good risk management practices and challenging ourselves to rethink underwriting designs. Take a read and watch our videos!
Can we balance the improved customer experience of an accelerated underwriting program while trying to maintain accurate pricing? Check out the full article as Michael Correa and Carrie Lam of Munich Re, Canada (Life) weigh in: https://ow.ly/v2B950SJcs4 #MunichReLifeNA #AcceleratedUnderwriting #LifeInsurance
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Brokers working with insurers who have programmed CSIO's Commercial Lines Minimum Data Set (CL MDS) are receiving quotes in around 11 seconds. Learn how your brokerage can save time and money and focus more on delivering exceptional customer service. Check out CSIO's CL MDS Adoption Scorecard at: https://ow.ly/tJiv50SyHHA #commercialinsurance #datastandards #commercialquoting
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Can we balance the improved customer experience of an accelerated underwriting program while trying to maintain accurate pricing? Check out the full article as Michael Correa and Carrie Lam of Munich Re, Canada (Life) weigh in: https://ow.ly/v2B950SJcs4 #MunichReLifeNA #AcceleratedUnderwriting #LifeInsurance
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FBR's Rs1 Point-of-Sale fee, intended for documentation and customer rewards, lacks transparency and accountability, raises concerns Read: https://lnkd.in/d5muN-AS
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Sharing too many customer reviews? Never!! We're so proud of our team for delivering 5-star service day in, day out. Since it’s #CSW2024, we’re shouting even louder about their incredible work. Here’s to every single one of them – there’s no such thing as too many great reviews! #ServiceExcellence #TeamWork #CustomerSatisfaction
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This is what's next. The next is now. #Agentforce Autonomous AI is right here and proving it's worth. Let's talk about how it can help you....
Missed the #DF24 keynote? We got you covered. See how humans with agents drive customer success together: https://sforce.co/3Y0Mssh
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In 2024, honest and legitimate carriers accept tracking. Period. Honest and legitimate brokers provide their customers with tracking if requested. Period. As a broker, if a carrier will not accept tracking, something is wrong. As a customer, if your broker is not able to provide you with tracking, something is wrong. Stay vigilant folks!
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A simple #text confirming a document was received goes a long way for a customer. Discover other easy ways to provide much-needed support to #injuredworkers on their recovery journey: https://bit.ly/4bZPSAi
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🏠 Keeping you in the loop! Tune in to our recent webinar hosted by Nationwide for a deep dive into the 2024 Valuation Updates with Freddie Mac. Here's a snippet of the insightful discussion led by Daniel Miller. Stay informed about ACE plus PDR eligibility changes, updated background check requirements, and the introduction of customer service standards. Curious for more? Catch the full webinar here👉 https://bit.ly/3vtvaZh #ValuationUpdates #FreddieMac #NationwideWebinar
