CSIA Customer Service Institute of Australia’s Post

Instead of being a product specialist and offering one product to the client, it's more effective to be customer-specific. Clients often require a range of services within a specific sector, making a customer-centric approach essential. A system-driven ecosystem can significantly enhance the overall customer experience. #customer #tech #leadership #bfsi #nbfc #service

I highly recommend this webinar. Hear one of our existing customers share how they are leveraging AI technology to help their people optimize performance and achieve one of the best CSAT results in the industry

Successful businesses are often built on strong, unwavering values. Trust, integrity, and vision aren't just buzzwords—they're essential in driving both internal culture and customer loyalty. Does your brand reflect the principles you want to stand for? By clearly defining your core values and incorporating them into every aspect of your business, you can build lasting relationships and foster growth. Explore how aligning strategy with values can reshape your brand identity, visit us at www.bbbrandstrategy.com 🌐 #Leadership #BrandValues #BusinessGrowth #BeyondTogether #BeyondBussines #WomeninBusiness #SalesConsultants #SalesAdvisors #BusinessWoman #BusinessOwner #WomenEmpowerment #WomenSupportingWomen #SmallBusinessOwner #SmallBusiness #TailoredServices #NaturalBrandsAdvisors #NaturalBrandsConsultants #1pftp

A journey of growth, innovation, and unwavering commitment to customer satisfaction. Our Chairman sir reflects on Prateek Group's remarkable journey and shares our vision for the future. #PrateekGroup #FoundationDay #CustomerCentric #Anniversary #CelebratingSuccess #JourneyOfGrowth #PrateekGroupJourney #Innovation #Leadership #TeamPrateek

"Have you ever found yourself at the crossroads of needing to improve customer satisfaction while optimizing team performance? 🤔 It's a journey I embarked on, navigating through the dynamic landscapes of Banking, Finance, and e-Commerce. Here's the catch: It's all about balancing the human element with strategic improvements. I've learned that the key to revitalizing customer satisfaction lies in understanding not just the 'what' but the 'why' behind each feedback. Implementing improvements across diverse teams has taught me the real essence of collaboration and the impact of collective efforts on achieving quality milestones. How do you ensure your team's efforts align with customer expectations in your field? #CustomerSatisfaction #TeamPerformance #StrategicImprovements #Leadership 

CX Day isn’t just about our customers—it’s about the incredible people who make a customer-obsessed culture possible every single day. I’m thrilled to recognize the standout individuals who went above and beyond to elevate customer experience at Lumen! 🌟🙌    🏆 Introducing the 2024 CX Day Award Winners!🏆   These awards are all about celebrating the passion, dedication, and innovation of those who truly embody what it means to be customer-first. Whether it's solving complex challenges, championing customer feedback, or delivering seamless experiences, these winners have set a high bar for us all: Daniele Smith, Harold Fontenot, Ann Connell, Jennifer Yeary, Lisa Souders, Nicole Vaughan, Anuradha Bose, Michael Lehman, Marjorie Herlth, Jeannie Pacholski, Katharine Allison, John S. Webster, Lisa Romero, MBA, Patti Brock, Zak Slavik, Andy Cavanaugh   Each of these winners have gone above and beyond to ensure that our customers remain at the heart of everything we do. Their stories inspire us all to keep pushing boundaries and reimagining what’s possible. ✨    Let’s give a huge shoutout to these rockstars! 👏👏👏    #CustomerExperience #CXDay #CustomerObsessed #Awards #Leadership #CustomerSuccess 

Happy CX Day! Today, we’re celebrating International Customer Experience Day – a day dedicated to recognising the power and value of exceptional customer experiences. The landscape has certainly not been easy for CX and our customer functions these past few years, with investment proving challenging and many companies resizing and reorganising, many leaders are being asked to do more with less, yet customer expectations are ever increasing. Here is a snippit from our 2024 Customer Director Report preface which this year comes from Clare Muscutt (WiCX), thank you Clare. “The need for leaders to articulate the role of CX in driving financial performance is also becoming more pronounced. In a time of economic uncertainty, customer growth and retention are critical to business sustainability. Forward-thinking leaders understand that investing in CX is not just about improving satisfaction scores - it's a strategic lever that drives growth and resilience.” The 2024 Customer Director Report will be published within the next week. If you would like to get a copy first, then pop a WAIT in the comments and we will sign you up on the Waiting List and get that too you. Here’s to all the CX professionals who are making a difference every day, I know first hand how passionate and committed to the cause so many of you are. Your work doesn’t just improve experiences – it shapes the future of business! #InternationalCXDay #CustomerExperience #CX #Leadership #TalentElevated #DouglasJackson

Engage customers through the consumer oriented facets of client centricity. Improve the working atmosphere and overall success with a more inclusive customer service experience! #ChooseGESGRP #CustomerCentricity #ClientSatisfaction #BusinessExcellence #BrandCentricity #ProductCentricity #BusinessStrategy #MarketingInsights #MindfulMarketing #EmployeeEngagement #CustomerCentricLeadership #Growth #Leadership #CustomerExperience #Strategy #ManagementConsulting #leadershipfirst

Why Personal Touches in Business Are Game-Changers—Don’t Miss Out! In our digital age, personalizing customer experience remains a powerful strategy to foster loyalty and engagement. In my business, we ensure every online order carries a personal touch, echoing our in-store charm. How do you personalize your business interactions to strengthen client relationships? Join the conversation and let's exchange innovative ideas! 📊🤝 #Leadership #ClientEngagement #InnovativeThinking

Discover the secrets to unlocking a guaranteed customer experience with Jeff Toister's expert advice! Learn how customer-focused brands drive economic advantage, attract more customers, and increase customer loyalty. Dive into the full interview here: https://sps.news/6CgQ8t #CustomerExperience #Leadership #CustomerObsession