The CXPod’s Post

Relive the Moments! 🎥 ✨ Missed out on ET CX Plus? Don't worry! ✨ Catch the highlights and insights from our incredible event in our post-event video. From expert talks to groundbreaking discussions, witness the essence of CX excellence all over again! Know more: https://bit.ly/3ryyjVM #ETCXPlus #CustomerExperience #CXLeadership #CXStrategy #InnovationInCX #CXNetworking

Impacting the Cx field positively. Happy to hear this. The future of Cx is in safe hands. #customersatisfaction #impactingfuturecxleaders

I had the opportunity to attend the webinar on ‘Leveraging Your CX Team Structure for Organizational Success’ hosted by the Madison Milwaukee CXPA Chapter. Jim Tincher, CCXP shared four interesting CX org models 1)Small but sometimes mighty, 2)Centralized CX model, 3)Distributed CX model, 4)Federated CX model. I think that the model a company adapts will depend upon various factors like company size, CX maturity, resource availability and appetite for ingraining CX into the company DNA. Sandra Fornasier, CCXP’s take on the three pillars of CX with Voice of the customer being the first pillar, action team being the second and experience design team being the third pillar was insightful as it also places the onus on the CX team to play a key role in developing the optimal customer experience.

🚨 CX leaders, listen up! On 2nd December, I’m at CX Exchange in London, tearing up the rulebook with my keynote: “Disrupting the Norm: Unleashing Data-Driven CX for Radical Transformation.” Here’s the truth: If your CX strategy isn’t shaking things up, you’re already falling behind. This isn’t about buzzwords—it’s about real disruption, real innovation, and real ROI. 🔥 Got my book? Bring it along—I’ll sign it AND hand you a mystery gift. No gimmicks. Just something to remind you that playing it safe isn’t an option anymore. Let’s talk disruption. Let’s talk impact. Will I see you in London? #CXUKExchange #DataDrivenCX #BreakTheNorm #BeTheDisruptor #FutureOfCX #DisruptOrDie

What have we seen in the transformation of CX in 2024? Let's take a look at what has changed in CX in three trends!

🚀 Double the Workshops, Double the Impact 🚀 This CX Day 2024, we’re bringing you two exciting workshops designed to help you master the art of customer experience. 🔸 The Power of Words. Elevate Your CX with Clear, Caring, and Compelling Language! In customer service, words can either build trust or destroy it. Join us to explore the art of crafting clear, caring, and compelling language that turns interactions into loyal relationships. Date: 1 October | Time: 16h00 - 17h00 GMT+2 🔸 How to Be Influential: Build Meaningful Connections & Cultivate Trust Take your leadership and customer relationships to the next level by learning how to build influence and trust in every interaction. Date: 1 October | Time: 14h00 - 15h00 GMT+2 💡 Don't miss this chance to supercharge your CX strategy and make a lasting impact on both your customers and your team! Let’s celebrate CX Day by coming together to create powerful, lasting change! Find the links to register in the comments below. #CXDay #CustomerExperience #LeadershipJourney

Bringing a cross-functional team together for a customer journey mapping exercise is crucial. Kate Peter and Nikki Bishop share their experience and reflection as to why. Why? ▼ It integrates diverse insights and fosters collaborative problem-solving, ensuring every touchpoint is optimized from multiple perspectives. With experts like SABINA M. PONS, MA and team leading the way, your business can benefit from a holistic view of the customer experience, aligning your strategies across departments for superior results. Ready to enhance your customer journey? 🛣️ Let's make it happen together at Growth Molecules™!   #Teamwork #CustomerJourney #BusinessStrategy #GrowthMolecules #InnovationInAction

Only 2 days left until the CX Blueprint Challenge begins! Don't miss your chance to transform your CX strategy and unlock the secrets to CX success! Join the challenge today! 👉cxblueprintchallenge.com #CXBlueprintChallenge

Ready to revolutionize your organization's CX? 🚀 Join us on a journey of transformation as we explore how to embed CX into the very DNA of your company! In this video, we'll delve into the secrets of creating a customer-centric culture, developing robust CX governance models, and implementing strategies for continuous improvement. Discover the steps to navigate this multi-year journey and gain valuable insights to drive long-term success. #CustomerExperience #CXTransformation #BusinessSuccess https://lnkd.in/dCuXsv5s

9 – 19 – 22 – 247 – 256 – 18.750 – 9.282.000 – ? Nope, this is not your IQ test 🤪 This is the impact we have been able to make running CX transformation programs in the last decade. Thanks to the cooperation with several amazing clients who share the same dream of impacting their customers and employees by creating better experiences. 👉 9 industries 👉 19 brands 👉 22 countries 👉 247 journey maps 👉 256 scientific driver analyses 👉 18.750 employees 👉 9.282.000 customers Let’s keep on changing the world 💪 𝗬𝗼𝘂𝗿 𝗰𝗮𝗹𝗹 𝘁𝗼 𝗮𝗰𝘁𝗶𝗼𝗻: Think your CX team can benefit from all my lessons learned in designing successful CX transformation? Just send me a DM, happy to plan some time and walk you through the 5 goals of successful CX transformation! PS: for the cinical readers among you, no, this session does not come with an invoice ;-) #customerexperience #CXTransformation #impact