CX Touchpoints Rwanda’s Post

Great research from OECD - OCDE on the Drivers of Trust in Public Institutions highlights the pivotal role of transparency and collaboration. In Kyiv, rebuilding trust between residents and the city administration is essential. This is why open data, social inclusion, equity, and #PublicPrivatePartnerships are key parts of our future vision defined in the 2035 Kyiv Digital Strategy. Digital tools for electronic democracy, such as the “Condominium E-Voting” system, empower #citizens to participate directly in decision-making processes, fostering a sense of ownership and accountability. In today’s world, advancing openness, prosperity, and accountability is not merely a choice but a necessity. We are committed to driving these changes for a better, more transparent future. Supporting these initiatives involves collaboration and investment from international partners and private sector stakeholders. Together, we can build a resilient, sustainable, and digitally empowered Kyiv. Our projects connect #DigitalTransformation to broader #SustainableDevelopment efforts, ensuring a balanced and forward-thinking approach. #SmartCity #PublicTrust #DigitalDemocracy Petro Olenych Oleg Polovynko Victoria Itskovych Kateryna Mohylnytska Mathias Cormann

[Publications / #DigitalRights] The LONDA report - Paradigm Initiative's yearly assessment of digital rights across 26 African countries - has become an invaluable resource for researchers, activists, and policymakers in the region. As always we’re proud to have contributed to this initiative, this time with a chapter by ALT Advisory senior associates S'lindile Khumalo and Murray Hunter which focuses on developments relating to online speech, surveillance policy, and data governance in South Africa. Access the full report here: https://lnkd.in/ehwGVPSC #DRIF24 #DigitalPolicy #Africa

Really insightful presentation from Helen Milner OBE. "The Good Things Foundation is calling on current and now future Governments to take digital exclusion seriously and set a strategic & practical pathway to digital inclusion for the country." Learn more here https://lnkd.in/eE-DJcVt

#lucidlens Across the USA, India, Africa, and Western Europe, the overreliance on digital governance highlights the risks of sidelining local politicians and participatory democracy. While technology can enhance efficiency, it must be balanced with mechanisms that prioritize inclusivity, transparency, and grassroots engagement. Reintegration of local politicians and fostering participatory feedback systems are essential to preserving democratic values in the digital age. Only by balancing technological efficiency with human-centered governance can democracy fulfill its promise of serving all citizens equitably.

Super interesting report on digital inclusion in Luxembourg and the factors behind the digital divide. By Luxembourg Institute of Socio-Economic Research (LISER) https://lnkd.in/ei2_RRYw #digitalinclusion

📚 New research! When most crisis-affected people don’t speak a powerful language, how can they be heard and get the vital information they need? This report published by GSMA - Mobile for Development and CLEAR Global highlights the language limitations of most digital humanitarian services, leaving millions of crisis-affected individuals excluded. The research explores what digital language exclusion looks like, the risks it carries, how mobile #technology can bridge these gaps, and what #humanitarian organisations can do about it. 👉 https://bit.ly/49ZMumT #UKAid

📚 In this paper, authors Melody Musoni, PhD, Litha Lethu Mzinyati and Deon Cloete, PhD discuss how the ambition for an African digital single market presents new frontiers for potential abuses of digital rights within the SADC region. “By aligning advancements with a steadfast commitment to human rights, we can pave the way for digital futures that are both innovative and respect the autonomy and dignity of every citizen.” 🖊 https://bit.ly/3MHHXMY #SADC #digitalrights #digitalfuture #humanrights

Democracy in Western and Eastern Europe Western Europe narrowly edged out North America as the top-scoring region in the 2023 Democracy Index, although the region's improvement itself was modest (compared to previous years). In contrast, Central & Eastern Europe has seen more substantial progress. Source: Democracy Index 2023, "Age of conflict" (EIU report) Designer: Enrique Mendoza-Tincopa Mail: datavizadventure@gmail.com IG: Datavizadventure . . . . . . . #datavizperu #DataViz #datavisualization #dataanalytics #DataVizSociety #datavisualizationtools #infographic #poster #editorial #maps #datavizadventure #dataanalysis #Informationdesign #designer #democracy #europe #eu #government Economist Intelligence: EIU

📘 Latest research! When most crisis-affected people don’t speak a powerful language, how can they be heard and get the vital information they need? This report published by GSMA - Mobile for Development and CLEAR Global highlights the language limitations of most digital humanitarian services, leaving millions of crisis-affected individuals excluded. Learn what digital language exclusion looks like, the risks it carries, how mobile #technology can bridge these gaps, and what #humanitarian organizations can do about it. https://hubs.ly/Q02xgpBs0 #UKAid

BLOG | False and misleading information, amplified by AI and digital technologies, threatens public discourse and democracy—especially in the Global South. Research ICT Africa recently joined partners at Stellenbosch University for a workshop on the International Development Research Centre (IDRC) -funded project, 'Resisting Information Disorder in the Global South'. Together with Arab Reporters for Investigative Journalism, InternetLab - human rights and internet policy think tank Brazil, and LIRNEasia, RIA is focused on: 1️⃣ The identification of key political drivers and their implications for information disorder in the Global South, including its impact on elections, populism, protests, activism, gender and regulatory efforts. 2️⃣ The development of effective legal, regulatory and governance responses to counter information disorder in the Global South context. By addressing these challenges, we aim to strengthen democracy and build informed societies across the Global South. 🔗 Read more: https://bit.ly/4ey3nrC #InformationDisorder #Disinformation #GlobalSouth #AI #DigitalInclusion #Collaboration