CX University’s Post

CX University and CRM Middle East launched the first-ever Arabic Customer Experience Specialist (CXS) program. A game-changer for CX professionals in the Middle East! #ArabicCX #CXRevolution https://lnkd.in/gzbB7g9i

✨ Customer Experience Advent Calendar for B2B ✨ Day 18: Organisations often fear that CX initiatives will "add more to the plate," creating additional steering committees and layers of bureaucracy. 🛑 Instead of establishing new committees or task forces, a more effective approach is to embed customer thinking into what already exists. This means integrating customer insights and action planning into established management practices and roles with P&L responsibility. This ensures CX is represented at the right tables from the start, rather than struggling to bring the right stakeholders into CX-specific meetings. In my experience, this is one of the most significant and transformative contributions a CX team can make. What do you think? #b2bcxadventcalendar

It’s all about customer centricity! 💯 The right customer experience starts with putting your customers’ needs first. Adopting a customer-centric approach, businesses can streamline operations, boost efficiency, and build loyalty like never before. Whatever the market, placing customers at the core of your strategy is the game-changer your business needs. Read our blog and learn how customer centricity can turn your contact center into a #CX powerhouse https://lnkd.in/dmCZEgJT #CustomerCentricity #StreamlineOperations #contactcenter #customerexperience #BPO

Managing CIAM in a B2B world with multiple brands and partners can be complex. Join us at #PingYOUniverse Singapore to learn how to keep brand consistency, enhance customer engagement, and streamline secure user journeys using orchestration tools. https://ow.ly/nVBq30sHpmM

How AO Increased Customer Engagement by 150% – Here’s How They Did It! With the help of Emarsys, they ditched the generic emails and started sending personalized messages that really connected with their customers. Fore more insights about AO story: https://lnkd.in/dYw3-qQc If this story sparked some ideas, don’t miss out—register now for the SAP Innovation Day for CX in Riyadh on Sept 15th! 😊 #CustomerEngagement #PersonalizedMarketing #Emarsys #BusinessGrowth #AO #MarketingTips #BusinessInspiration #SAP

🚀 Yesterday, we hosted an insightful webinar on "Mastering CX Analytics: Measuring What Matters for Exceptional Customer Experiences" with the incredible Shorouk M. Ali, MBA, CCXP The session was packed with valuable insights on how to effectively measure and analyze customer experience (CX) to drive business success. Here are some key highlights: 🔹 Why Measure CX? Shorouk emphasized that CX is not just about being kind to customers, it's a science. Measuring CX helps organizations understand customer satisfaction and innovate based on real feedback. Without measurement, it's impossible to manage or improve the customer experience. 🔹 What to Measure? We explored different types of CX metrics, including interaction-based metrics (e.g., customer satisfaction and effort scores), perceptional metrics (e.g., customer happiness and overall satisfaction), and outcome metrics (e.g., likelihood to recommend and retention rates). 🔹 Internal CX Metrics We also discussed the importance of measuring internal customer satisfaction (ICS) to ensure that departments are aligned and delivering exceptional service to both internal and external customers. 🎥 Want to dive deeper? The full webinar recording is available exclusively for CXA Uganda members.. Register with us to access the full session and gain more insights into mastering CX analytics! 👉 Join CXA Uganda today: https://lnkd.in/dKHGj7Uj Be a part of a community dedicated to elevating customer experiences. Let’s measure what matters and create exceptional experiences together! 💼✨ #CXAnalytics #CXMeasurement #CustomerFeedback #CXAUGANDA #CXAUG 

With our partner eData Information Management, we are busy optimizing the claims journey in the UAE market and the GCC region. We are being disruptive in a non-intrusive way, making it very interesting and accommodating for our clients in the market. Dive into the whitepaper, written by Frederik Bisbjerg titled "CLAIMING THE CUSTOMER EXPERIENCE: THE NEXT BATTLE FOR CUSTOMER SATISFACTION" to learn more about our innovative plans to enhance customer satisfaction in these dynamic markets. Don't miss out on this insightful read! Comment below or send Stijn Venrooij MSc, a message to receive your copy. #CustomerExperience #ClaimsJourney #UAE #GCC #Innovation #CustomerSatisfaction #eData #Whitepaper

📊 Unlock the Secrets to Customer Lifetime Value! 📊 Ever wondered how to measure the true worth of your customers? Discover the power of Customer Lifetime Value (CLV) and learn how to calculate it to enhance your business strategy and boost profitability! In this video, I’ll break down: 🔹 What is Customer Lifetime Value? 🔹 Why is it crucial for your business? 🔹 Step-by-step guide to calculating CLV 🔹 Practical tips to increase CLV Elevate your customer experience and watch your business thrive! 🌟 #CustomerExperience #CX #CustomerLifetimeValue #BusinessGrowth #MiddleEast #GulfBusiness #CXM #BusinessStrategy #Consultant #CustomerSuccess #MarketingStrategy #CustomerRetention #ClientManagement #CustomerValue #CustomerEngagement #Iraq #UAE #KSA #Oman #Egypt #Qatar #Bahrin #Kuwait 🎥 Watch now and transform your approach to customer relationships!

🌟 Exciting Opportunity for Business Leaders! Are you ready to transform your approach to customer experience? Join us for the Customer Experience Workshop 2024 in Malaysia, where innovation meets practicality in the business world today. This is your chance to learn from Zoho with insights that will redefine how you engage with your clients and enhance customer satisfaction. 📅 Date: 1st-2nd July 2024 📍 Location: Novotel Kuala Lumpur Malaysia 🔗 Register here: https://lnkd.in/gBhzvqyT Why Attend? Expert Insights: Gain valuable knowledge from over 20 leading CX professionals who are shaping the future of customer interactions. Networking Opportunities: Connect with peers and industry leaders to expand your professional network. Actionable Strategies: Acquire actionable strategies that you can implement immediately to give your business a competitive edge in customer satisfaction. This workshop is designed for forward-thinking professionals eager to employ cutting-edge CX strategies. Whether you're a startup looking to build your customer base or an established corporation aiming to refine your customer strategy, this event will provide the tools and knowledge necessary to succeed. Don't miss this opportunity to elevate your customer experience strategy and drive business growth. Spots are limited, so secure your registration today and be a part of this transformative event! #CustomerExperience #CXWorkshop2024 #BusinessGrowth #Networking #ProfessionalDevelopment #zoho #gozoho

i had the privilege of attending the Chartered Institute of Customer Management ( CICM) Zambia 2024 Annual Customer Experience Conference. Here are a few lessons learnt during the conference are in this video as speakers of the conference went above and beyond our expectations. Customer Experience should be a lifestyle for every CX professional. #customerexperience #aboveandbeyond