CX University’s Post

Customer experience is a discipline. As customers, we judge our experience as the sum of our interactions with an organization. For companies, CX is a complex orchestration of people, processes, data, platforms, and digital touches. When done well, customers get the personalized, simple path to success they expect, and customers realize higher adoption and renewal rates, sales growth, and cost reductions. CX that creates value for customers and companies is hard. That's why I'm pleased my recertification by the Customer Experience Professionals Association (CXPA) has been approved. The certification demonstrates that a professional has the experience, education and competency to lead and direct customer experience strategy, programs, projects.

These short courses are enriched with important knowledge on their topics, great information to keep your skills up to date. Just finished "Customer Experience: Journey Mapping" by Jeannie Walters! Check it out: https://lnkd.in/dgYryKqn #customerjourneymapping.

Ever wonder how your clients truly feel about your work? We did, and the results continue to blow us away! Our team just received an incredible Net Promoter Score (NPS) of +87 from our clients. NPS measures customer loyalty on a scale from -100 to +100. Clients rate their likelihood to recommend us on a 0-10 scale: An NPS of 87 is considered exceptional. To put it in perspective: 30-70 is excellent 70+ is world-class Our score of 87 means our clients are satisfied and enthusiastic advocates for our work. We're not resting on our laurels, of course. We know we can continue to improve! What's your experience with NPS? How do you measure client satisfaction in your business?

A Net Promoter Score (NPS) is a metric that measures how likely customers are to recommend a company's products or services to others. This is typically conducted through a survey with our customers when services are taken. Aspire Technology Solutions has an NPS score of +83 which is deemed as 'world-class'. If you would like to hear more around our products and services and more importantly why our NPS score is so high, feel free to reach out! #worldclass #nps #itprovider #cybersecurity

Every day is a learning experience be it small or big ! Hence this foundation course helped to learn every little aspects and metrics that can help me provide a better customer experience to my customers as Customer Success Associate.

Finished the training on "Managing Customer Experience in Digital world" after launching new product.

⚠ Your contact center associates are the frontline of your customer experience. Arming them with the right knowledge is crucial for delivering top-notch service. But let’s be real: 22% of CX leaders say their agents struggle to access the information they need. Your knowledge and learning strategy could be a game-changer for improving key contact center metrics. Want to know where you stand? 👉 Take our quick assessment and discover your knowledge and learning score: https://lnkd.in/e3jh57-b

Ever wonder what your clients really think of your work? We did, and the results have been nothing short of amazing! Our team recently earned an outstanding Net Promoter Score (NPS) of +87 from our clients. NPS is a metric that gauges customer loyalty, with scores ranging from -100 to +100. Clients are asked how likely they are to recommend our services on a scale from 0 to 10. An NPS of 87 is considered exceptional. For context: A score between 30-70 is excellent. A score of 70+ is world-class. Our score of 87 means our clients are not only satisfied but also passionate advocates for our work. But we’re not stopping here! We’re committed to continuous improvement. How about you? What’s your experience with NPS, and how do you measure client satisfaction in your business?

🌟 Thrilled to Announce! 🌟 I've successfully completed the Customer Experience for Business Success certificate program! This journey has deepened my understanding of how to design and deliver exceptional customer experiences that drive loyalty and business growth. Key takeaways include: ✅ The importance of empathy in customer interactions. ✅ Strategies to align business goals with customer-centric practices. ✅ Leveraging analytics to understand customer behavior and improve service quality. In a world where customer expectations are evolving rapidly, I am now better equipped to bridge the gap between customer needs and business objectives. Looking forward to applying these insights in roles where customer satisfaction meets business strategy. #LearningNeverStops #CustomerExperience #BusinessSuccess #ProfessionalGrowth