CX University’s Post

Thank you so much to Alan Amato from MaritimeMT for the kind words. As Alan mentioned, our Professional Diploma in CX makes complex concepts easy, so that you can develop a successful CX Strategy. Want to become a CX Professional like Alan? Enrol in our course today here: https://hubs.la/Q02KbNNG0 Read the full testimonial here: https://hubs.la/Q02KbNc90 #testimonialtuesday #cx #cxleaders #professionaldevelopment

The new age of experience requires collaboration across departments. Sean 🎤 Albertson and Marc Mandel, CCXP share how CX On The Rocks fosters partnerships and holistic learning for CX professionals and beyond. CX isn’t confined to a single team anymore; it’s embedded across the organization. Marketing, IT, and analytics all play critical roles in shaping the customer experience. Learn how to bridge gaps and lead in the new era of CX. Join the conversation on The CX and Culture Connection with Matthew Egol, CCXP. Listen now. https://lnkd.in/eFyjzcMs #CXCollaboration #ExperienceLeadership #CustomerJourney

Today we're introducing the first slot of USCXA categories: CX Classics. The US Customer Experience Awards celebrate organisations that set the standard for excellence in CX. This year, we’re kicking off with the CX Classics, featuring: ✨ Customers at the Heart of Everything – Recognising those who put customers front and center in all they do. ✨ Customer-Centric Culture – Celebrating organisations that foster a culture where CX thrives at every level. ✨ Best CX Strategy – Honoring innovative and impactful approaches to delivering outstanding customer experiences. These categories are the foundation of exceptional customer experience. If your organisation embodies these values, it’s time to share your story on the national stage! Enter now and join the ranks of CX leaders who inspire change: https://lnkd.in/diWZ2jPJ #uscxa25 #cxclassics #customerexperience #cx #celebratesuccess

The A-Z of CX. Using some quality time to get creative in the CX knowledge learnings to date. From A to Z we have it all here. Some may vary, others may form opinions. But that's the beauty of CX Excellence. It can be tailor-made to suit the business. Do you agree with the alphabet? Would you add your own words? Enjoy from A to Z. #cx #customerexperience #employees #insights #atoz

In today's competitive landscape, customer experience isn't just a buzzword - it's the key differentiator between thriving and surviving. 🚀 Join industry leaders in this discussion, as they reveal how building a true CX culture transformed their organizations from the inside out. Details + registration info below. This is a discussion you won't want to miss! Francis Goh Irene Lim, CCXP Lara Truelove Richard J Mayne Akhil Bhan Harish Agarwal Larry Tan Hui Hwa Koh-Minjoot

When we gather as CX professionals, we leave no stone unturned. We believe every function in a business must be aligned to meet customers' needs and expectations. After all, without the customer, a business would not exist! Smart businesses are intentional about their end-to-end experiences, streamlining them to build lifelong customers. Unfortunately, many businesses are yet to master even the CX basics such as: 1. Creating an inviting environment 2. Providing quality products and services 3. Actively listening to the customer 4. Being responsive 5. Keeping promises 6. Showing empathy 7. Resolving complaints effectively 8. Making interactions easy for the customers It starts with adopting the right mindset about customers, building our CX skills, and embracing exceptional CX practices as our way of life. What will you do differently this June? #CustomerExperience101

🚨 CX leaders, listen up! On 2nd December, I’m at CX Exchange in London, tearing up the rulebook with my keynote: “Disrupting the Norm: Unleashing Data-Driven CX for Radical Transformation.” Here’s the truth: If your CX strategy isn’t shaking things up, you’re already falling behind. This isn’t about buzzwords—it’s about real disruption, real innovation, and real ROI. 🔥 Got my book? Bring it along—I’ll sign it AND hand you a mystery gift. No gimmicks. Just something to remind you that playing it safe isn’t an option anymore. Let’s talk disruption. Let’s talk impact. Will I see you in London? #CXUKExchange #DataDrivenCX #BreakTheNorm #BeTheDisruptor #FutureOfCX #DisruptOrDie

Are you an X-er? Hint - it's a trick question as focusing on experience - whether customer, brand, product or employee - is part of a growing set of roles across the organization. Yes, there's still value of a CX team helping engage others in the organization, but those teams are increasingly integrated or collaborating closely with others in analytics, brand strategy, change management, culture, and employee experience. It was great to have Sean 🎤 Albertson and Marc Mandel, CCXP on the podcast and share video reels from our episode these past two weeks! In this last video, listen to Sean talk about the CX on the Rocks Collective we are launching together to engage and support X-ers as leaders on their journey to adapt and thrive in the age of AI and other forces shaping the way companies create value in the age of experience. I hope this sparks some great ideas and energy for you to take action! https://lnkd.in/gqguc9af

🌟10 Lessons We Learnt from Catherine Mugo (cxs™️ )’s story🌟 If there’s one thing Catherine reiterated during the virtual breakfast was the power of storytelling as a tool to push the Customer Experience agenda. Catherine mentioned that Customer Experience chose her, which is evident from her early resolve to become a lawyer to now leading teams in creating exceptional experiences for her customers. Catherine has been excelling in Customer Experience for 16 years and we were glad to listen in to her CX journey during our virtual breakfast. While her story offered a ton of insights, these were the top ten lessons we picked: ⭐ Customer Experience is more than a department’s responsibility; it needs to be an organization’s culture. ⭐ You need to understand your customers to the core: understand what matters to them. This understanding will guide you in creating the kind of connection they value. ⭐ There is power in collaboration and interpersonal skills in order to get buy-in from all departments within an organization. ⭐ CX professionals need to understand their products inside out. ⭐️ CX is holistic; it takes into account all touchpoints and the journey a customer will take up until they become your greatest advocate. ⭐ A CX leader needs to be a storyteller; they need to tell stories that initiate an emotional connection with the customer. ⭐ For departments that are unable to see the connection between their role and their participation in Customer Experience, CX professionals should help them understand their value, how they come in and the importance of their participation. ⭐Customer Experience is a value center not a cost center. ⭐ Organizations need to walk the talk in Customer Experience: speak on customer feedback and the importance of customer satisfaction and act on it. ⭐ CXers need to capitalize on the storytelling approach to help their teams understand what it is the customer wants. You too have a chance to get your weekly dose of CX goodness on The World of CX Virtual Breakfast Conversations hosted by The CX Academy Africa. See you next Tuesday! 📅 Day: Tuesdays ⏲ Time: 7:30 AM - 8:30 AM (EAT) 🔗 Zoom Link: https://bit.ly/WorldofCX 💰 FREE !!! #CXChampion #CustomerExperience #TheCXAcademyAfrica #TheCXAcademyAfrica #MyCXStory #CustomerExperience #TheWorldofCX #CXconversations #CXquote #AfricanCXStories #CXKenya #CX

Attending the #ACTIAC CX Summit today, and I’m blown away! It’s inspiring to hear how government leaders are already shifting the focus to prioritize efficiency/reduce cost and recognizing the critical role customer experience (CX) plays in achieving it. The message is clear: improving CX is not just good for customers—it’s essential for reducing costs and driving impact. Here’s the reality: if a citizen has to call an agency 50 times to resolve an issue, it’s costing the government 50x more to get the job done. Better CX isn’t just a “nice to have”; it’s a game-changer for operational efficiency. Excited to see how these efforts will reshape government services for the better! #CustomerExperience #GovernmentEfficiency #DigitalTransformation #CXLeadership