Last Friday, we hosted our inaugural Customer Experience ("CX") Conference at Dah Sing Bank, bringing together 330 dedicated staff members who lead in customer centricity. We were privileged to have esteemed speakers including Patrick Yeung from HKGCC and Victor Yuen from NielsenIQ, while Clement Lam from Sun Life HK and Venetia Lee from AlipayHK joined Phoebe Wong and Betty Chung from our senior management team for an engaging panel discussion. Their thought leadership and valuable insights have inspired us all to excel in delighting our customers every day. #DSB #DahSingBank #CustomerCentricity #CustomerExperience #CX #CXConference #Transformation
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Helping bridge the gap between business ideas and execution | AI & Digital Transformation Leader | Expert in Banking, Financial Services, and Insurance | Passionate about Financial Innovation and Leadership
These numbers can't be ignored - in particular, that a consumer may be willing to choose a more expensive option just for a brand with better CX. Especially in competitive markets like banking and financial services, great customer experience has moved from being a competitive differentiator to table stakes. #CX #customerexperience #consumerbehaviour Infographic: Active Campaign
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🌟In the "Battle of the Wallets" panel at #PaymentsDay, Monica Campanet shared an important insight: "Collaboration through different channels will be key to succeed and deliver real value to customer." 🤝 Let's embrace teamwork for a better customer experience! #Retail #Payments #CustomerValue #MakeABizum #PayWithBizum
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The impact of WhatsApp API and chatbots on retail is undeniable, transforming how businesses interact with customers. Learn how these tools drive efficiency, increase conversions, and boost customer satisfaction. Embrace the future of retail through cutting-edge technology solutions! #RetailInnovation #DigitalTransformation #WhatsAppBusiness #Ecommerce,
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Global Advisory (Consumer Goods & Retail) @ J.P. Morgan | Strategic Connector, Sales & Growth Strategy
What differentiates your brand from another? (Many things actually… 😅) but how you make the customer feel after engaging with you - how you can give them what they need 🛍️, when they need 📆, where they need it📱🏪- is a key component of that. Designing customer experiences end-to-end, from helping customers discover products 👀 to choosing and picking the right one for them ✅, don’t forget about the last step of making it easy for them to buy. 💳💲🧾
Customer experiences are going to be paramount for businesses this year. Our responsibility as a bank is to be there for our clients so they are able to provide digital-first and personalized experiences for their customers. In the Forecasting Payments insights article, we dive into the commerce revolution and what this means for businesses. https://lnkd.in/eayyi9VW #JPMorganPayments #ForecastingPayments #Innovation Hardik Trivedi Lucia Li Prashant Sharma Jean-Marc THIENPONT
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From evolving customer expectations to seamless decision-making, discover how personalized experiences are transforming the banking industry. Swipe through our carousel to learn how BPM can enhance satisfaction and loyalty at every stage of the customer journey. Ready to dive deeper? Check out our blog post - https://lnkd.in/e4PiigeR #BankingCX #BPMforBanking #CX #Customersuppot #BPM
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Your #digitalcommerce recruitment partner || 🎙️ The FOD future of #digitalcommerce || Fitness enthusiast 🏋️ 🏃
Interested in hearing Simon's thoughts on customer loyalty and the importance of a good customer experience? Tune in to the latest episode of The FODCast as we unpack this, along with a whole host of other things including: • The lasting effects of the pandemic on retail • Clienteling and balancing in-store customer needs • AI’s growing influence within retail #retail #digitalcommerce #b2c #digitaltransformation #customerloyalty
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Experienced Customer Service Associate | 8+ Years in Indian Public Sector Banking | Expert in Account Management & Client Relations
"Are You Delivering a Disjointed Customer Experience?** A fragmented customer journey across channels can lead to frustration. Let's map your customer touch points and create a seamless omnichannel experience! Customers today expect a consistent experience across mobile, web, and branch. Learn how omnichannel banking can boost customer satisfaction and loyalty. #CustomerJourney #BankingOfTheFuture #DigitalTransformation #BankingInnovation
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"It is in the fundamental interest of every company to prioritize the needs and expectations of their customers." – Kriszta Madacsay-Veréb (Head of Customer Experience and Process Management at MBH Bank) How is your company adapting to the ever-evolving expectations of customers? Let's discuss how a robust customer experience strategy can be integrated into your business goals for long-term success. For more information click on the link below! ⬇ https://lnkd.in/dCsgB26E #customerexperience #strategicgrowth #mbhbank #gamesforbusiness #cxtraining
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🚀 Elevating Retail CX and Reducing Costs through Advanced Analytics! A UK retail department store collaborated with Foundever® to revolutionize their technical support journey. By leveraging CX Analytics, they identified opportunities to enhance operational efficiency and customer satisfaction, focusing on repair processes and call handling. Explore the transformation and its impact! 🌟 #RetailInnovation #CustomerExperience #CXAnalytics #OperationalEfficiency #TechnicalSupport #DataDriven #CustomerSatisfaction #UKRetail #CallHandling #BusinessTransformation #Foundever #InteractionAnalytics #Sitel #AdavancedAnalytics #OperationalEfficiency
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Team Head
1mo很有趣的活動