Daniel Waswa’s Post

What is Hospitality? At its core, hospitality is all about creating memorable experiences. It’s the art of making people feel welcome, valued, and cared for, whether in a hotel, restaurant, or any service environment. Hospitality goes beyond service—it's about warmth, empathy, and attention to detail. In our industry, every interaction is an opportunity to build connections, foster trust, and deliver exceptional value. That’s the heart of hospitality, and it's what drives us at EduWHY Stay tuned as we explore more about this dynamic and rewarding industry! #studyinSwitzerland #hospitalitymanagement

The Real Spotlight In the glitzy world of hospitality, it's easy to be seduced by the allure of the limelight. But true success isn’t about being in the spotlight; it’s about ensuring that light illuminates what truly matters. At the core of every successful restaurant is an unwavering focus on guest satisfaction. Be authentic, stay grounded, and remember your guests are the real stars. #SpotlightSuccess #RestaurantCoach

The Real Spotlight In the glitzy world of hospitality, it's easy to be seduced by the allure of the limelight. But true success isn’t about being in the spotlight; it’s about ensuring that light illuminates what truly matters. At the core of every successful restaurant is an unwavering focus on guest satisfaction. Be authentic, stay grounded, and remember your guests are the real stars. #SpotlightSuccess #RestaurantCoach

The Real Spotlight In the glitzy world of hospitality, it's easy to be seduced by the allure of the limelight. But true success isn’t about being in the spotlight; it’s about ensuring that light illuminates what truly matters. At the core of every successful restaurant is an unwavering focus on guest satisfaction. Be authentic, stay grounded, and remember your guests are the real stars. #SpotlightSuccess #RestaurantCoach

Walk the table talk. Hospitality operators, do you walk your hotel, club, and dining room and talk with all of your guests? If you are not walking and talking to your guest, how do you know how good you really are? There is a significant difference (increase) in return business when relationship building is part of your operational formula.

What a fantastic Future of Tourism & Hospitality Luncheon! Industry leaders dug into the latest trends and best practices in the hospitality industry, covering everything from guest experience tips to the future of dining. Exciting to learn from local leaders and share new ideas that will help elevate the industry! 🌟 West Des Moines Chamber of Commerce #Hospitality #LunchAndLearn #GuestExperience #IndustryInsights

It’s Time to Flip the Script on Hotel F&B—Are You Brave Enough? Why… Why is “good enough” still the standard for hotel restaurants and lounges? Why are we settling for uninspired menus, forgettable atmospheres, and concepts that blend into the background? Here’s the truth… Playing it safe is the fastest way to become irrelevant. The world doesn’t need another all-day dining spot catering solely to in-house guests or a lobby bar that’s a carbon copy of the competition. Your F&B outlets should demand attention—from locals, travelers, and trendsetters alike. This isn’t just a challenge—it’s a wake-up call. Over the next 8 days, I’m diving into the bold moves your F&B teams can take to break free from the pack. I’m not talking about surface-level tweaks or half-hearted updates. I’m talking about redefining what’s possible and creating venues that are more than just places to eat—they’re destinations. The question is: Are you ready to stop thinking like hoteliers and start thinking like restaurateurs? Let’s shatter the mold and transform hotel F&B into something extraordinary. Stay tuned—and join the conversation. #HospitalityRevolution #HotelFandB #ThinkLikeARestaurateur #FandBLeadership #InnovativeDining #CommunityEngagement #FandBMarketing #BoldMovesInHospitality

In my years working in the hotel industry, I’ve seen a common misconception: people often think that a career in a five-star hotel is somehow superior to working in restaurants or other areas of the food industry. But the reality is, no matter how high you rise, there’s always someone or something bigger. Success isn’t defined by where you work, but by the dedication and passion you bring to your craft. Every part of the hospitality industry is vital, whether it’s a grand hotel or a small local restaurant – they all serve with purpose and pride. #hospitality #hotel #restaurant

"Slow down to speed up." Really appreciate that reminder. Sometimes you can push too hard in too many directions. Calling a time out to rest, access, and regroup is important. Why are we doing this? What is essential to our success? What can we let go of? What should we say no to? This book was a solid read. I highly recommend. Thanks Will (Will Guidara) for "evaluating your experience" (learned that from John C. Maxwell) and taking the time to share it with us!

So true on so many levels.