I believe change is the only constant in life, and embracing it has been the cornerstone of my career journey. From the moment I stepped into the world of Sales, customer service and hospitality management, I understood that adaptability and innovation would be key to my success. Even as i transition into the Customer Success Manager role, I know that i will definitely have to adapt to changes and things i might not be used to and that's ok. Whether it was managing operations at An6ix Apartments Hotel, guiding clients as a Realtor, or supporting leadership at TG Entertainment, I have always approached challenges with a mindset of continuous improvement and growth. Change often brings uncertainty, but it also presents opportunities for innovation and growth. At An6ix Apartments Hotel, I introduced new strategies that not only enhanced guest satisfaction but also significantly increased revenue. This experience taught me that by embracing change and thinking creatively, we can transform challenges into opportunities for growth. My time as a Realtor further reinforced the importance of adaptability. By building trust-based relationships and effectively communicating with clients, I was able to navigate the ever-evolving real estate market and achieve win-win outcomes. This experience highlighted the power of innovation in creating value for both clients and the organization. As I look to the future, I am excited to continue driving innovation and embracing change in my career. I believe that staying ahead of the curve and being open to new ideas is essential for personal and professional growth. Whether it's leveraging new technologies, exploring new markets, or finding creative solutions to complex problems, I am committed to pushing the boundaries and making a positive impact. Today, I encourage everyone to embrace change and drive innovation in their careers. Let’s transform challenges into opportunities, think creatively, and continuously strive for excellence. #CustomerSuccess #Innovation #EmbraceChange #CareerGrowth #ProfessionalDevelopment #Leadership #Adaptability #ContinuousImprovement #ProductManagement #ProjectManagement #CyberSecurity
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🌟 Experience vs. Opportunity: A Revenue Manager's Perspective in the Hospitality Industry 🏨💼 In the ever-evolving landscape of revenue management, striking the balance between leveraging experience and seizing new opportunities is key to success. 📊💡 While experience provides valuable insights and proven strategies, it's equally important to embrace emerging trends, technologies, and market dynamics. 🌐💰 As Revenue Managers, I navigate this delicate balance, drawing on my expertise while remaining agile and adaptable to capitalize on new avenues for growth. 🚀 As we step into April, let's harness our passion, determination, and expertise to exceed our revenue goals!💰 With a fresh mindset and unwavering focus, we have the opportunity to set new records, drive growth, and inspire success. 🚀 Let's embrace the challenges, seize the opportunities, and make this month our most rewarding yet! Together, we've got this! 💼🌟 #AprilMotivation #RevenueGoals #SuccessAhead 🌟
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In today's rapidly evolving hospitality landscape, the role of a Revenue Manager has become increasingly multifaceted. The most in-demand skills for this dynamic position include: ✅ Adaptability to New Technologies ✅ Strategic & Analytical Thinking ✅ Razor-Sharp Commercial Acumen ✅ Decisive Decision-Making Abilities Gone are the days when Revenue Managers were solely number crunchers. Today, they must be the Swiss Army Knife of the hospitality industry - armed with a diverse skillset to navigate constant change and seize every revenue opportunity. As a seasoned Revenue Manager, I know firsthand the importance of continually honing these capabilities. What other essential skills do you think are crucial for success in this role? I'm eager to hear your insights! #RevenueManagement #HotelRevenue #HospitalityManagement #DataDrivenDecisions #StrategicPlanning #CommercialAwareness #CareerGrowth #HospitalityTrends #HospitalitySkills #HospitalityProfessionals
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🌟 Open to New Opportunities in Hospitality Management, IT Integration, and Project Leadership 🌟 Throughout my career as the General Manager at the Howard Johnson Anaheim Hotel & Water Playground, I’ve honed my ability to lead high-performing teams, elevate guest experiences, and drive operational success. My passion lies in blending hospitality excellence with innovative IT solutions and executing large-scale renovation projects that transform spaces and experiences. Here are some key highlights of my expertise: • Hospitality Leadership: Managed a thriving hotel operation, driving guest satisfaction, team development, and increased profitability. • IT Integration: Implemented cutting-edge property management systems, improved digital guest experiences, and ensured cybersecurity compliance to protect data integrity. • Renovation Project Management: Successfully led complex renovation projects, overseeing budgets, timelines, vendor relationships, and design enhancements to elevate property value and guest appeal. • Strategic Planning: Developed and executed operational strategies informed by data analytics to optimize revenue and long-term growth. • Cross-Functional Collaboration: Partnered with diverse teams and stakeholders to align goals and deliver outstanding results. I am now seeking new challenges where I can leverage my hospitality, IT, and project management skills to make a meaningful impact. Whether it’s leading operations, implementing transformative technology, or managing property upgrades, I’m ready to contribute my expertise to a forward-thinking organization. If you know of opportunities or are looking for a leader with a unique blend of hospitality, IT, and project management experience, let’s connect! I’d love to discuss how I can add value to your team. #Hospitality #OpenToWork #Leadership #ITIntegration #ProjectManagement #RenovationLeadership
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From hospitality to property: My unconventional path to success. I once managed restaurants. Now I find high-ROI property deals. The secret? Transferable skills: • Customer service → Understanding investor needs • Operations management → Streamlining property processes • Team leadership → Building a network of professionals Career pivots open doors you never knew existed. What unexpected skill has helped you in a new role? #CareerTransition #PropertyInvestment
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One of the biggest mistakes we make in Hospitality Operations is confusing a lack of data literacy with a lack of valuable insight. Every hotel manager asks their team for insights on guest experience, but oftentimes that is where the collaboration ends. If you aren't leveraging your frontline employees to understand your revenue performance, productivity metrics, and biggest operational challenges, then you are missing a huge part of the picture. I love a spreadsheet as much as the next person, but building a great experience for guests starts and ends with your team. You build trust when you share performance but, more importantly, you build careers when you build understanding of these metrics within your team. The future of your organization may be standing at your Front Desk or cleaning rooms right now - make sure you check in with them when you're looking for answers.
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*MY JOURNEY* : TRANSITIONING FROM HOSPITALITY INDUSTRY TO REAL ESTATE" For most of my career, I thrived in the bustling world of hospitality, where I honed invaluable skills in customer service, communication, and teamwork. Working in this dynamic environment taught me how to effectively manage diverse client needs, resolve conflicts, and create memorable experiences. However, as I reflected on my career path, I felt a growing desire to explore new challenges and opportunities, leading me to the real estate industry. The transition was both exciting and daunting. I recognized that many of the skills I developed in hospitality were directly transferable to real estate. My strong focus on customer satisfaction positioned me to excel in understanding clients’ needs in the home-buying or selling process. I also realized the importance of building lasting relationships, as trust and rapport are key in both industries. Networking proved to be another crucial element of my transition. I reached out to industry professionals, attended local real estate events, and joined relevant associations. These connections not only provided me with mentorship and guidance but also opened doors to potential opportunities. Throughout this journey, my adaptability and resilience were tested. There were challenges, from understanding complex property transactions to navigating the nuances of the real estate market. However, my background in hospitality equipped me with the problem-solving skills and a client-centered mindset necessary to tackle these challenges head-on. As I reflect on my experience, I am grateful for the foundation that my hospitality career provided. It has not only shaped my approach to real estate but has also fueled my passion for helping clients find their dream homes. #sheila_realtordxb #hospitalityindustry #realestate
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8 Things Successful Hospitality Managers Do Differently .. #Part_1 Over the years I have worked with and for many Successful Hospitality Managers and you would be surprised how much they have in common with each other. They do not all focus on each of the following issues; but most of them focus upon the majority of them at some time during their working lives: 1. They create and pursue S.M.A.R.T. goals. Successful people are objective. They have realistic targets in mind. They know what they are looking for and why they are fighting for it. Successful people create and pursue goals which are Specific, Measurable, Attainable, Relevant, and Timely. With these goals in mind they avoid the trap of continuously trying to make things perfect. 2. They are able to take decisive and immediate action. Sadly, very few people ever achieve their goals because they are unable to take the action that is required; they simply ‘get by’. There’s a huge difference between knowing how to do something and actually doing it. Knowledge and intelligence are both useless without action. Remember the Real World rewards people who get things done – not Perfectionists. 3. They focus on being productive, not being busy. So many people use the phrase “work smarter, not harder,”; but like most clichés, there’s a great deal of truth to it, and few people actually adhere to it - the busy outnumber the productive by a wide margin. Busy people are rushing all over the place, and running late half of the time. 4. They are able to make logical, informed decisions. Although emotional ‘gut instincts’ are effective in certain fleeting situations, when it comes to generating long-term, sustained growth in any area of life, emotional decisions often lead a person astray. Slow down and think things through before you make any important decisions. 5. They are able to work outside of their comfort zone. The number one thing I persistently see holding people back is their own reluctance to accept an opportunity simply because they don’t think they’re ready. The truth is nobody ever feels 100% ready when an opportunity arises because most great opportunities in life force us to grow emotionally and intellectually. Opportunities typically force us to stretch ourselves and out of our comfort zones, which means we won’t feel totally comfortable at first. And when we don’t feel comfortable, we don’t feel ready. 6. They keep things simple. Today - where information moves at the speed of light - the solution is to simplify. If you’re trying to make a decision about something in your life, don’t waste all your time evaluating every last detail of every possible option. I am not saying you should not measure performance; but do not get bogged down in it. Choose something that you think will work and give it a shot. If it doesn’t work out, learn what you can from the experience, choose something else and keep pressing forward.
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When Challenges Turn into Opportunities. Sometimes, life puts us in unexpected situations that test our strength and resilience. When I was working at a property, I had the privilege of helping to open the hotel and building a talented Front Office team from the ground up. We trained hard, worked passionately, and successfully managed the operations. I was proud to be part of a team that delivered excellence every day. But then, a new General Manager arrived with a different vision. His plan was to replace the opening team with his own people. Eventually, my turn came, and I was overlooked for a promotion in favor of a newcomer. It was unfair not just to me, but to the hard work and dedication of the entire team. That moment didn’t break me. It didn’t define me. Instead, it gave me clarity and a choice: to stay in a toxic environment or to move forward and prove my worth somewhere else. I chose the latter. Leaving that property was the beginning of a new chapter. It pushed me to pursue opportunities that allowed me to grow, succeed, and thrive. Looking back, I’m grateful for that difficult situation because it led me to where I am today. To anyone facing challenges or setbacks: don’t let negativity defeat you. Use it as fuel to become stronger. Remember, success is the best form of revelation it shows you what you’re truly capable of. Keep pushing, keep growing, and let every setback be a stepping stone to your success. #Resilience #Growth #Leadership #Motivation #Success
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In today's rapidly evolving hospitality landscape, the role of a Revenue Manager has become increasingly multifaceted. The most in-demand skills for this dynamic position include: ✅ Adaptability to New Technologies ✅ Strategic & Analytical Thinking ✅ Razor-Sharp Commercial Acumen ✅ Decisive Decision-Making Abilities Gone are the days when Revenue Managers were solely number crunchers. Today, they must be the Swiss Army Knife of the hospitality industry - armed with a diverse skillset to navigate constant change and seize every revenue opportunity.
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Hey there, LinkedIn family! 👋 Today, I want to take you on a journey through the world of operations management. As someone who has been in the trenches of both the hospitality industry and a bustling digital marketing agency, I’ve seen my fair share of myths and misconceptions. Let’s debunk these myths together, using real-life stories to bring the truths to light. Buckle up, and let’s get started! 🚀 Myth 1: Operations Management is All About Numbers and Metrics The Story When I first stepped into the world of hospitality, I was overwhelmed by the sheer amount of data. Occupancy rates, customer satisfaction scores, revenue per available room (RevPAR)—the numbers were endless. It felt like operations management was all about crunching numbers. 📊 The Reality But then, I had an enlightening conversation with a seasoned hotel manager. She said, "Operations management isn’t just about numbers; it’s about people and processes." She taught me that the numbers are a reflection of how well we manage our teams and streamline our processes. The real magic happens when we focus on improving guest experiences and empowering our staff. The numbers will follow. 🌟 The Takeaway In both hospitality and digital marketing, operations management is about creating seamless experiences for customers and employees. It’s about finding the balance between efficiency and human touch. Myth 2: Operations Managers are Just ‘Fixers’ The Story In the early days of my career, I saw operations managers as firefighters, always running around putting out fires. 🔥 Whenever something went wrong, they were the ones to fix it. But as I gained more experience, my perspective shifted. The Reality Operations managers are not just fixers; they are strategic leaders. They anticipate issues before they arise and put systems in place to prevent them. They are the architects of efficiency, constantly seeking ways to improve and innovate. In both the hospitality and digital marketing worlds, the best operations managers are those who can think ahead and drive continuous improvement. 🏗️ The Takeaway Operations managers are proactive leaders who shape the future of their organizations. Their role goes far beyond just fixing problems. Operations management is not just about numbers; it’s about creating seamless experiences for customers and employees. " #OperationsManagement #Leadership #CustomerExperience #HospitalityIndustry #DigitalMarketing
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