Are you or someone you know passionate about optimizing the online customer experience, driving growth through data-driven insights? Interested in working for a home builder recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 18 times? Visit our employment website for details. https://lnkd.in/gYmiTSsi
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Discover how these services train their teams to deliver exceptional customer experiences, from rigorous onboarding processes to continuous skill development, by reading our latest blog post, "How Top Real Estate Answering Services Train & Ensure Stellar Customer Service: A Behind-the-Scenes Look at Excellence." Discover the methods and tools they employ to uphold strict guidelines, guarantee correct data, and effectively respond to consumer concerns. Learn what constitutes an exceptional answering service and how using one might help your real estate company. To learn more, click the link! 🌐: https://buff.ly/45LfHSp #RealEstate #AnsweringService #CustomerService #BusinessExcellence #ClientCare
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**Just Completed a Project!** I recently created a custom Google Forms survey for a client to help them gather targeted feedback more efficiently. This project showed me again how powerful streamlined tools can be in supporting business goals and saving time. As a Virtual Assistant, I’m ready to take on new tasks like this and more! From managing data collection to handling scheduling, communication, and admin tasks, I’m here to help you stay organized and focused on what matters most. Here is a link to the form: https://lnkd.in/dHvBdJYt Let’s connect if you’re looking for support! 💼 #VirtualAssistant #GoogleForms #ClientSupport #Efficiency #ReadyToHelp
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In our early days, we often would have to say no to projects that were too large, required 7 days a week, or a scope of work we knew we could do, but were just scared to tackle it 😱 . We knew we did not have certain systems in place to handle very large properties or customers. It was painful to say no. It took years. Lots of mistakes. Employee Turnover. Customer Cancellations. Lots of things to go wrong, before lots of things went right. Today, we have very little customer churn. Our average customer has been with us over 6 years. I attribute that to good systems, staying focused on the customer experience, and adjusting our solutions to meet the unique problems our customers face, sometimes before they even know it. Please give ====> Trash Scouts a follow to see our journey and if you know someone who could benefit from us handling the trash at their apartment or commercial property, feel free to share our page
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The holiday season is just around the corner, and for many small business owners, it’s the busiest time of the year. To help you navigate the hustle and bustle, here are a few tips for a successful and stress-free season: -Plan your inventory carefully. -Optimize your online presence. -Prioritize customer service. Preparation is key to turning holiday chaos into holiday cheer! #SmallBusinessTips #HolidayPrep
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Discover How to Simplify Your Holiday Season! Visit our latest article to learn how Phil Labor Virtual Assistants can help your business thrive during the busiest time of the year. From financial management to customer engagement, we’ve got you covered! Read the full article here: https://lnkd.in/gpwnG8D5 Make this holiday season your most successful yet! #PhilLabor #VirtualAssistants #HolidaySupport #BusinessSuccess
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As the holidays approach, it’s important to get your business ready for the season. From managing increased traffic to prioritizing top-notch customer service, a little preparation now could lead to big success later. Here are some things to expect during the holiday rush! #HolidayPrep #BusinessSuccess
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Employee loyalty = competitive advantage? #ICYMI check out Peter Martin’s latest column where he argues that a stable, loyal workforce is not only desirable but a #brand differentiator that delivers on the bottom line.. What’s your retention rate? A new board pack KPI?
Keeping teams engaged, happy to work and wanting to stay are the foundations for delivering great customer experiences and strong financial performance, writes Peter Martin https://lnkd.in/dgkgUjre
People are the new business currency
mca-insight.com
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First it was sales, then consumers, now it’s front-line teams. In my latest column, I’m talking key industry metrics - the numbers that the best hospitality companies know they need to understand and compete on. Staff turnover, retention rates and employee loyalty are fast becoming the new business currency - and gauge of success. More operators are now measuring them - and quoting them. People are a valuable asset - and that’s why, perhaps contentiously, I also argue that hospitality should avoid arguments about zero-hours contracts by scrapping them and moving to minimum hours contracts, as some have already done. Read my column for MCA Insight - Leaders in Eating & Drinking Out Market Insight, and tell me what you think. #people #metrics #retention #zerohours #measurement
Keeping teams engaged, happy to work and wanting to stay are the foundations for delivering great customer experiences and strong financial performance, writes Peter Martin https://lnkd.in/dgkgUjre
People are the new business currency
mca-insight.com
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Understanding customer perception is key to attracting new residents in senior living communities. 🏡 When potential residents and their families perceive your community positively, they're more likely to choose your services. But how do you improve this perception? 1. **Listen to Feedback**: Actively seek and act on feedback from current residents and their families. This shows you care and are committed to improvement. 2. **Train Staff**: Ensure your team is well-trained in customer service and sales skills. A friendly, knowledgeable staff can make all the difference. 💪 3. **Mystery Shops**: Utilize mystery shopping services to gain insights into the real customer experience and identify areas for improvement. At Primo Solutions, we specialize in helping senior living communities enhance their customer experience. Download our free book, "Stop Selling and Start Caring," to learn more: https://lnkd.in/g_--Ps7t Share or comment if you found this helpful! #SeniorLiving #CustomerExperience #ResidentCare
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#LearnWithHavenhill - Our Customer Experience Analyst, Shade, shares some important customer service tips for interacting with and serving customers in rural communities. Do you have experience serving rural customers? Share your best tips in the comments! #CustomerService #CustomerExperience #effectivecommunication #HavenhillSynergy
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