David Weekley Homes’ Post

The holiday season is just around the corner, and for many small business owners, it’s the busiest time of the year. To help you navigate the hustle and bustle, here are a few tips for a successful and stress-free season: -Plan your inventory carefully. -Optimize your online presence. -Prioritize customer service. Preparation is key to turning holiday chaos into holiday cheer! #SmallBusinessTips #HolidayPrep

Keeping teams engaged, happy to work and wanting to stay are the foundations for delivering great customer experiences and strong financial performance, writes Peter Martin https://lnkd.in/dgkgUjre

How has Customer Success changed in the past five years? The short answer is, a lot. Compared to five years ago, salaries, goals, expectations, and even tech stacks look a lot different. We’re gathering insight on what customer success is today, including perspectives from seasoned experts, and we'd love to hear from you! Take the survey: https://lnkd.in/eAz_Az44 Your participation will help define the current state of customer success and you'll receive a summary of the results so you can be better informed.

As the holidays approach, it’s important to get your business ready for the season. From managing increased traffic to prioritizing top-notch customer service, a little preparation now could lead to big success later. Here are some things to expect during the holiday rush! #HolidayPrep #BusinessSuccess

Understanding customer perception is key to attracting new residents in senior living communities. 🏡 When potential residents and their families perceive your community positively, they're more likely to choose your services. But how do you improve this perception? 1. **Listen to Feedback**: Actively seek and act on feedback from current residents and their families. This shows you care and are committed to improvement. 2. **Train Staff**: Ensure your team is well-trained in customer service and sales skills. A friendly, knowledgeable staff can make all the difference. 💪 3. **Mystery Shops**: Utilize mystery shopping services to gain insights into the real customer experience and identify areas for improvement. At Primo Solutions, we specialize in helping senior living communities enhance their customer experience. Download our free book, "Stop Selling and Start Caring," to learn more: https://lnkd.in/gTmUiT2u Share or comment if you found this helpful! #SeniorLiving #CustomerExperience #ResidentCare

Understanding customer perception is key to attracting new residents in senior living communities. 🏡 When potential residents and their families perceive your community positively, they're more likely to choose your services. But how do you improve this perception? 1. **Listen to Feedback**: Actively seek and act on feedback from current residents and their families. This shows you care and are committed to improvement. 2. **Train Staff**: Ensure your team is well-trained in customer service and sales skills. A friendly, knowledgeable staff can make all the difference. 💪 3. **Mystery Shops**: Utilize mystery shopping services to gain insights into the real customer experience and identify areas for improvement. At Primo Solutions, we specialize in helping senior living communities enhance their customer experience. Download our free book, "Stop Selling and Start Caring," to learn more: https://lnkd.in/g_--Ps7t Share or comment if you found this helpful! #SeniorLiving #CustomerExperience #ResidentCare

47% of online property inquiries go unanswered. This insightful analysis by @Mike DelPrete reveals the alarming gaps in customer service within real estate. How can we close the gap and ensure every lead is valued? #RealEstate #CustomerExperience #LeadManagement

📣 Introducing the All New 2-Minute Survey! 📊📱 Our Customer Involvement team is on a mission to revolutionise how we gather customer views on NDH services. 📲 The concept? Quick, smartphone-friendly surveys that let customers influence the services they receive without disrupting their day. 🔗 You might receive a text from North Devon Homes with a link to a short online survey. As the name suggests, it’ll take just 2 minutes to complete. Tap ‘Start now’ to share your views! Why should you participate? 🤔 Tailored Surveys: We’ll customize surveys for specific resident groups, ensuring we ask the right questions to the right people. Tenant Satisfaction Focus: Our initial series targets issues raised in Tenant Satisfaction Measure surveys over the past year. Genuine & Safe: These Microsoft-format surveys are legit, and clicking the link won’t harm your device. 🛡️ 👥 Let’s kick off a new conversation! If you get a text titled ‘NDH 2 Minute Survey,’ invest a couple of minutes—it’s your chance to shape our services!

#LearnWithHavenhill - Our Customer Experience Analyst, Shade, shares some important customer service tips for interacting with and serving customers in rural communities. Do you have experience serving rural customers? Share your best tips in the comments! #CustomerService #CustomerExperience #effectivecommunication #HavenhillSynergy

Unique Way to Grow your Real Estate Business. 🔥🔥 Part 147: 👇👇 Utilize online customer surveys for feedback. Here's how you can effectively utilize online surveys to gather valuable feedback and propel your business to new heights: 1. **Tailor Your Services**: Use online surveys to understand your clients' preferences, needs, and pain points. This insight allows you to tailor your services to meet their expectations, ultimately enhancing customer satisfaction and loyalty. 2. **Improve Customer Experience**: By collecting feedback through online surveys, you gain valuable insights into the customer experience. Identify areas for improvement, whether it's streamlining the buying or selling process, enhancing communication, or optimizing property listings. 3. **Build Trust and Credibility**: Show your clients that their opinions matter by actively seeking feedback through surveys. This demonstrates your commitment to providing exceptional service and fosters trust and credibility with both current and potential clients. 4. **Identify Market Trends**: Analyze survey responses to identify emerging market trends and consumer preferences. Use this information to stay ahead of the competition, adapt your strategies, and capitalize on new opportunities in the real estate market. 5. **Drive Referrals and Repeat Business**: Satisfied clients are more likely to refer others to your services and become repeat customers themselves. Use online surveys to gauge satisfaction levels and identify opportunities for referrals and repeat business. 6. **Enhance Marketing Strategies**: Gain insights into the effectiveness of your marketing efforts by including survey questions about how clients discovered your services and what influenced their decision-making process. Use this information to refine your marketing strategies and allocate resources more effectively. 7. **Stay Responsive and Agile**: In a dynamic industry like real estate, staying responsive to changing market conditions is crucial. Online surveys provide real-time feedback that allows you to adapt your strategies quickly and effectively, ensuring your business remains competitive and successful. By harnessing the power of online customer surveys, you can gain valuable insights, improve customer satisfaction, and drive growth for your real estate business. #RealEstateGrowth #CustomerFeedback #OnlineSurveys #TailoredServices #CustomerExperience #MarketInsights #ReferralMarketing #AgileStrategies