Decrackle’s Post

When it comes to #integration approaches, should you go with service-led or template integration? 🤔 Service-led integrations are pre-authenticated by your end users. This ensures seamless field mapping and quick setup, but may be lacking in scalability. Template integrations on the other hand, offer flexibility, and with an embedded #iPaaS you can set them up with user-configurable fields for a tailored customer experience. In this clip from one of our past webinars, Cyclr CEO Fraser Davidson discusses service vs template integrations. 📽️ For more industry insights, see our upcoming webinars and sign up here 👉 https://lnkd.in/e25hVCaF

This award isn’t just ours—it’s for every business that trusted 𝐑𝐨𝐛𝐨 𝐂𝐚𝐥𝐥 𝐏𝐚𝐤𝐢𝐬𝐭𝐚𝐧 to transform their business customer communication. ✅ 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 ✅ 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐎𝐫𝐝𝐞𝐫 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 ✅ 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 We’re here to keep driving your success with innovation and excellence. 🚀 #ClientSuccess #EcommerceSolutions #AwardWinningPlatform #RobocallPakistan #Robocall #Cpaas #BusinessVoiceAutomation #platform #Robocalls

The latest update for #Moesif includes "The Best #SaaS Pricing Models: Strategies and Examples to Know" and "#API Metrics You Should Add to Your #CRM". #monitoring #analytics https://lnkd.in/dnjGtqxR

A novel OSS/BSS idea? Or is it? I'd like to share an idea with you. I think it's a novel idea. However, I'm still trying to work through the possible pros / cons / feasibility of it, so I'd love to hear your thoughts and suggestions. I'd also love to hear whether it actually is novel or whether you've seen something similar in OSS/BSS products before. The concept potentially relates to the functionality of a few existing OSS/BSS tool types, but I'll just explain it within the context of Product Catalogues to try to keep the discussion simple. A telco product catalogue is a solution that manages and organises a telco's products, services, and resources (PSR). It serves as the backbone for the entire product lifecycle, from creation and definition, to version control, then to provisioning, deployment and retirement. However, there can be significant challenges when making new, modified or version-uplifted products or services. They can be quite time-consuming and cumbersome to test prior to being confident enough to go live with the changes. Let's start with some additional context. A product catalogue has a few key features, including: 1. Centralised Product and Service Management 2. Hierarchical Structure and Decomposition 3. Product and Service Lifecycle Management 4. Dynamic and Configurable Offerings 5. Pricing and Discount Management 6. Integration with Order Management, Billing Systems and East-West Systems 7. Support for Orchestration and Automation 8. API-Driven Interoperability 9. Real-Time Updates and Synchronisation That's a lot of context-setting, sorry! Just a little more, then we'll get to the point!! 10. Design-Time and Run-Time Functionality An important feature of many product catalogues is that they support design-time features (ie helping the telco administrators to design the PSR breakdowns and orchestration plans) and run-time features (ie for systematically turning those designs / rules into fulfilled orders). I've attempted to describe these two "lungs" of a product catalogue in the diagram below. It sees the flow of customer orders represented by the yellow arrow running through the run-time "lung," which in turn uses the PSR definitions and orchestration plan created in the design-time "lung" [however, I'm not totally convinced that this is the best way to articulate it. If you have any suggestions for how to improve the diagram, I'm all ears!] 11. Finally, the main Idea - Test-Time Functionality While design-time and run-time features are commonplace, I don't recall ever seeing "test-time" capabilities built into any OSS/BSS tools. They are traditionally handled by separate testing and validation rather than being integrated into the product itself. To read the details of how the Test-time functionality could work, click on the link in the first comment below. What do you think? Is it novel? Is it feasible? Could "test-time" be applied to other OSS/BSS tools other than product catalogues? Does it already exist?  

At 15+ years, the @Salesforce-Five9 collaboration is one of the longest-standing in CCaaS. 🤝 This deeper integration with Salesforce Einstein offers a new level of choice for customers. Learn more: #PartnerPowered #CCWVegas #CustomerContactWeek @Five9

Learn about the different types of mechanisms for business messaging. Explore how APIs, CSV files, subscriber lists, automated workflows, and FTP can transform your communication strategy, ensuring efficiency and enhanced customer engagement. Elevate your business communication today https://lnkd.in/gzcHG26C #Messangi #API #BusinessCommunication #BusinessMessaging #CustomerEngagement #CPaaS

🔍 Looking to make smarter SaaS decisions? Check out this Forbes Technology Council article by our own CTO, Jonathan Rosenberg, as he dives into the key things you should ask from your SaaS vendor to drive value and innovation. 1️⃣ B2C ease of use—even for configuration 2️⃣ Next-level security 3️⃣ Hyper-personalization 4️⃣ Integration with other SaaS applications 5️⃣ Real-time data analytics and actionable insights 6️⃣ Rapid innovation with greater control 7️⃣ Responsive, hands-on support 8️⃣ In-country data processing 9️⃣ Ethical AI and transparency Read the full article: http://spr.ly/6046tZSKi #ForbesTechnologyCouncil #SaaS #CustomerExperience

Your integration strategy and technologies are key to unlocking the potential of Salesforce DataCloud. Please reach out to me and we can discuss how A5 can help you on your journey #a5 #salesforce #integration #api #mulesoft

Accelerate transformation, reduce IT costs, and streamline workflows. 🔗 It’s time to Connect. Elixir Cloud offers pre-built, low-code connectors that integrate with your existing systems. So, you can create personalized, data-driven communications that enhance customer engagement and loyalty. Want to see Elixir in action? Check out this case study to learn how Zenith-American sped up time to market for regulated CMS documents. https://hubs.ly/Q02w1_360

Discover how API #integration can improve your operational efficiency, elevate customer experience, and supercharge decision-making! Dive into 10 cool business use cases here: https://bit.ly/4cCH3ge 🌟 #TeamBoomi #API #IPaaS