Deepgram’s Post

For those wondering why I feel the #callcenter / #bpo industry's days are numbered, it's simply this. As Deepgram reminds us, "Traditional call centers face issues that impact customer experience, including long wait times, frustrated customers, employee burnout, inconsistent service quality, repetitive information requests, limited hours, and difficulty handling sudden call volume increases." To this I would add they face ever-increasing costs as a result of having to rely on human infrastructure. "Hybrid" approaches, in my view, ultimately fail to be cost effective, especially since higher skill rapidly entails higher labour costs. Deepgram's technology, incidentally, is something I use daily in building autonomous voice AI agents, as part of Retell AI's comprehensive platform (which happens to be our main go-to at JGRobo Marketing, Inc.) I can confidently state that these technologies not only inherently resolve literally all of these issues with traditional callcenters, but also entail the opposite price trajectory. At JGRobo, we’re already delivering these solutions today, typically achieving upwards of 70% cost savings compared to traditional BPO models. In short, the trajectory is clear: as voice AI technologies advance, they are not just supplementing traditional call centers -- they are empowering us to make them obsolete.

WEBINAR ALERT: Discover how agents use AI copilots to "𝐔𝐩𝐥𝐞𝐯𝐞𝐥 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭..." during phone calls to improve CX & EX, accelerate interactions, and reduce costs. Co-hosted by Innominds💡 & Minerva CQ 🦉 Register here -> https://lnkd.in/gn8DMGrS

banking has significant impact due to AI

Don't write off Generative AI now that it's entering the trough of disillusionment in Gartner's Hype Cycle! There IS value in this and the way you approach it and think about it - creatively and visionarily, enable you to go where others don't and become successful. Still think GenAI is just about ChatGPT an Microsoft Co-pilot? Then get your insights from Gartner or subscribe for upcoming AI webinars to know better.

Final Day! Final Chance! To see Our AI Chatbots are solving business challenges right before your eyes. Visit Us before it’s too late at Indian Mobile Congress - 24! Come by, and we’ll show you how AI Chatbots can automate routine tasks and engage with customers 24/7. #SmatBot #IMC2024 #SmatBotAtIMC #AIChatBots #AIForBusiness

Autonomously resolve customer queries, issues, & provide real-time assistance using GenAI capabilities of our intelligent contact center solution in your telco.  By leveraging AI, your telco can enhance efficiency, reduce manual workloads, and deliver superior customer experiences—24/7 and across multiple channels.  Let’s talk about how generative AI can revolutionize your contact center today: https://lnkd.in/guEXhT3d #GrowthBeyondConnectivity #ContactCenterSolution

From accelerating vehicle production in the automotive industry to enhancing customer service in the banking industry to personalizing patient care among healthcare providers, these GenAI use cases show enormous promise across sectors. Learn from three real-world generative AI uses cases: https://gtnr.it/3Y1K1Vp 💡 Follow Gartner for IT for more actionable, objective insights. #GartnerIT #GenerativeAI #Innovation #FutureTech

Watch live as we showcase how AI chatbots are revolutionizing procurement – less work, more results. Join our webinar, Ask Your Data, where we will discuss and showcase through live demos how AI can be used to gain actionable insights via user-friendly chat interfaces. Register now at https://lnkd.in/duuGCsrc #Accellor #AskYourData #EnterpriseDataChat #ArtificialIntelligence #Procurement

🌟v25.0.0 Release highlights: User Productivity in KOMVOS🌟 Our latest update introduces an exciting new feature! The AI Assistant, designed to elevate your workflow and enhance productivity in ways you've never experienced before. 🎥Watch the mini video to discover all the details! #AIAssistant #KOMVOS #BETACAE #UserProductivity

How is AI revolutionizing network testing & assurance? AI is rapidly transforming how we approach network testing and service assurance. From automating field operations to enhancing efficiency, AI/ML streamlines processes and drives smarter, more autonomous networks. Explore the future of AI-driven networks in this insightful webinar by Spirent and industry experts. https://okt.to/xNSbQd #AI #network #Automation #innovation #ML RCR Wireless News