I'd love to hear how others have overcome challenges within your industry; I'll go first:
~Retail Energy & Fraud Prevention~
Artificial Intelligence is no longer an outlandish, sci-fi dream of our imaginative future. Evolved thought through AI doesn't mean the extinction of the human race, - V.I.K.I *cough,cough* - evolved thought through AI implies software is not something that is isolated from people, or reduces the need for human resource, but as something that is inherently interlaced with our human experience, and enhancing what we are capable of achieving.
Enter Stage Right - QA Analyst with a potentially problematic call recording.
Have you ever listened to a call and thought, "The sales agent's voice and the customer's voice sound similar. How do I make the best judgement call? Should I kill the sale and lose this customer, or risk a customer complaint?"
Enter Stage Left - AI Voice Recognition.
The human body is a wonderland of thought-provoking intricacies, so where does AI fit in? Think of your voice as you would a house. The general idea to build the house starts with a foundation, then walls, then a roof. The house becomes more unique through the utilization of different materials, just as the human voice becomes more unique through the different materials, or mechanisms, within your body. Each human's voice starts within the lungs, which push an air flow through your larynx and up to vibrate your vocal cords. Do you see the general idea, yet? The voice becomes more unique with how these parts come together to formulate our speech. Is there more airflow causing higher vibrations? Is there a smaller space for vocal cords to vibrate? Did you learn to use your voice loudly and aggressively, or did you learn how to make different sounds or accents based on generations of geographic history?
Through our AI Voice Recognition Software, machine learning algorithms are able to quickly analyze the unique characteristics of a human's voice. When a call is answered, the AI runs in the background of the call to determine if the person speaking is real or artificially generated. The determination is achieved by the AI Voice Recognition Software comparing a stored sample recording of the person's voice, to the voice on the call.
Let's hear how you overcame your challenges!
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Experts agree that strategically aligned partnerships are central to business success but of course there are always challenges.
Share a challenge you overcame with a valued partner that lead to unbelievable growth.
Let’s get the conversation started! Comment below!
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