Customer service agents face challenges such as access to relevant data and the right technological tools, with some juggling up to 10 different systems to address a single issue. Each step in the process of resolving customer issues is time-consuming and complex, with agents spending significant time researching cases and seeking out solutions. As customer inquiries increase in volume and complexity, organizations must find ways to streamline processes, reduce the workload on agents, and improve the overall customer experience. This week on the podcast, we have Edgar H. Wilson II, Principal Program Manager for Customer Service Business Applications to highlight what Copilot for Service is and how customers can extract value from it. #Microsoft #Copilot #CopilotforService #CustomerService #CustomerExperience #Dynamics #Dynamics365 #GenerativeAI #GenAI #AI
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Not on #Dynamics365 Customer Service, but want #Copilot capabilities? Let's talk about Microsoft Copilot for Service! This week on the Digestible Dynamics Podcast, Dr. Kenneth J. and I had the pleasure of interviewing Edgar H. Wilson II to highlight what Copilot for Service is and how it can help companies utilize Copilot functionalities to streamline their #CustomerService operations. #Microsoft #Dynamics365 #Copilot #GenAI #GenerativeAI #AI #CustomerService #CustomerExperience
Customer service agents face challenges such as access to relevant data and the right technological tools, with some juggling up to 10 different systems to address a single issue. Each step in the process of resolving customer issues is time-consuming and complex, with agents spending significant time researching cases and seeking out solutions. As customer inquiries increase in volume and complexity, organizations must find ways to streamline processes, reduce the workload on agents, and improve the overall customer experience. This week on the podcast, we have Edgar H. Wilson II, Principal Program Manager for Customer Service Business Applications to highlight what Copilot for Service is and how customers can extract value from it. #Microsoft #Copilot #CopilotforService #CustomerService #CustomerExperience #Dynamics #Dynamics365 #GenerativeAI #GenAI #AI
Copilot for Service | The Digestible Dynamics Podcast
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In our latest Podcast, Shannon Walsh unpacks how AI and Dynamics 365 are transforming the Manufacturing operations. From enhancing production quality to cost savings through predictive maintenance, and optimizing supply chains, this episode dives into the tech that's shaping tomorrow. And if you haven’t heard about DefectGuard yet, our AI-powered defect detection tool is setting new standards for quality assurance. Don’t miss this insight-packed episode—it’s all you need to stay ahead in manufacturing! Brightpoint AI Inc. | Brightpoint Infotech | Microsoft Dynamics Solutions Partner #ManufacturingAI #DefectGuard #BrightpointPodcast #InnovationInManufacturing
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Enhancements to Microsoft Dynamics 365 Field Service with #Copilot make field service reps and their processes more efficient. Check out this week's #AIEcosystem Update from Acceleration Economy #AI Analyst Toni Witt, and tune into his podcast for more details: https://lnkd.in/gKHXPSjg
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Transforming Partnerships with Technology: Insights from GE Healthcare It was a pleasure talking to one of our major customers, Mahdi Menous! 🎙 Listen to the Full Podcast https://hubs.la/Q02-l4-h0 🔑 Key Takeaways from the Podcast: 🎯 How leveraging technology streamlines onboarding through legal, compliance, and documentation. 🤝 Building a seamless ecosystem for channel partners with tools, training, and marketing content. 🚀 The push for agility with SaaS, AI integration, and automated customer feedback loops. #ZINFI #TechnologyLeadership #ChannelPartners
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Transforming Partnerships with Technology: Insights from GE Healthcare It was a pleasure talking to one of our major customers, Mahdi Menous! 🎙 Listen to the Full Podcast https://hubs.la/Q02-l7zX0 🔑 Key Takeaways from the Podcast: 🎯 How leveraging technology streamlines onboarding through legal, compliance, and documentation. 🤝 Building a seamless ecosystem for channel partners with tools, training, and marketing content. 🚀 The push for agility with SaaS, AI integration, and automated customer feedback loops. #ZINFI #TechnologyLeadership #ChannelPartners
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Transforming Partnerships with Technology: Insights from GE Healthcare It was a pleasure talking to one of our major customers, Mahdi Menous! 🎙 Listen to the Full Podcast https://hubs.la/Q02-ld1C0 🔑 Key Takeaways from the Podcast: 🎯 How leveraging technology streamlines onboarding through legal, compliance, and documentation. 🤝 Building a seamless ecosystem for channel partners with tools, training, and marketing content. 🚀 The push for agility with SaaS, AI integration, and automated customer feedback loops. #ZINFI #TechnologyLeadership #ChannelPartners
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Transforming Partnerships with Technology: Insights from GE Healthcare It was a pleasure talking to one of our major customers, Mahdi Menous! 🎙 Listen to the Full Podcast https://hubs.la/Q02-l4Js0 🔑 Key Takeaways from the Podcast: 🎯 How leveraging technology streamlines onboarding through legal, compliance, and documentation. 🤝 Building a seamless ecosystem for channel partners with tools, training, and marketing content. 🚀 The push for agility with SaaS, AI integration, and automated customer feedback loops. #ZINFI #TechnologyLeadership #ChannelPartners
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Key KPIs for marketers using AI in product-led growth? Kendall Matthews, AI Evangelist at Clarus Communications, breaks it down in our latest podcast. With over a decade of experience in SaaS and marketing strategy, he specializes in helping businesses scale through intelligent automation. His background includes roles at ElectroNeek, ClearCall Solutions, DaySmart Appointments, and various Fortune 500 companies. Catch the full conversation on “Scaling with AI-Powered Product-Led Growth: 0 to $10M ARR” for actionable insights on hitting that ARR milestone using AI tools and personalized marketing—link in the first comment. #SproutsAI #AIPoweredGrowth #ProductLedGrowth #ARRGrowth #B2BMarketing #GTMStrategies
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Transforming Partnerships with Technology: Insights from GE Healthcare It was a pleasure talking to one of our major customers, Mahdi Menous! 🎙 Listen to the Full Podcast https://hubs.la/Q02-l5kK0 🔑 Key Takeaways from the Podcast: 🎯 How leveraging technology streamlines onboarding through legal, compliance, and documentation. 🤝 Building a seamless ecosystem for channel partners with tools, training, and marketing content. 🚀 The push for agility with SaaS, AI integration, and automated customer feedback loops. #ZINFI #TechnologyLeadership #ChannelPartners
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Transforming Partnerships with Technology: Insights from GE Healthcare It was a pleasure talking to one of our major customers, Mahdi Menous! 🎙 Listen to the Full Podcast https://lnkd.in/gePchByR 🔑 Key Takeaways from the Podcast: 🎯 How leveraging technology streamlines onboarding through legal, compliance, and documentation. 🤝 Building a seamless ecosystem for channel partners with tools, training, and marketing content. 🚀 The push for agility with SaaS, AI integration, and automated customer feedback loops. #ZINFI #TechnologyLeadership #ChannelPartners
