Customer Strategy Advisor | Expert Partner for CX & NPS @ Bain & Company | Business Angel/ Investor
Are you putting #GenAI to work to make customers happier, employees more engaged and with that create financial #results? Many of my clients in #Insurance and other sectors are already seeing results coming through. See here an article about how to get to an increase in revenues by 15% to 20% and reduction in costs by 5% to 15% for insurance companies. Reach-out if you want to know more ;-) #CX #CustomerExperience #EmployeeExperience
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8moThanks for sharing the article, Daniel. While I do agree that AI (and analytics) can do many of those things (ie hyper-personalization, agent coaching) and yield uplifts as projected (we know for a fact from our own clients), I still have a hard time attributing this - solely- to GenAI. For me, GenAI, is the ‘last mile’ where all the other models which aren’t necessarily ‘generative’ have done the heavy lifting (image recognition, propensity modeling, semantic analysis) and GenAI then only creates a humanly processeable output in the form of text, voice , or imagery. So, yes, AI has long been making insurances much more efficient in their processes and effective in their communication. And GenAI now makes it easier and more approachable.