Dorchester Collection Academy’s Post

Retail and Hospitality Business Owners and Managers   1 Day Lean Management programme.   Applying LEAN principles to your business will drive substantial improvements in efficiency, customer satisfaction and financial performance.   Explore ways to reduce waste, optimise processes to increase productivity, increase customer satisfaction and reduce costs to maximise profits.   Register now on: loetb.com/leanwhite #Lean #EfficiencyMatters #MaximiseValue #IgniteSuccess #Retailandbeverage #hospitalityindustry Laois and Offaly Education and Training Board #ReduceWaste #ReduceCost #IncreaseProductivity #IncreaseProfits #GreenInRetail #SDGs

Retail and Hospitality Business Owners and Managers   1 Day Lean Management programme.   Applying LEAN principles to your business will drive substantial improvements in efficiency, customer satisfaction and financial performance.   Explore ways to reduce waste, optimise processes to increase productivity, increase customer satisfaction and reduce costs to maximise profits.   Register now on: loetb.com/leanwhite #Lean #EfficiencyMatters #MaximiseValue #IgniteSuccess #Retailandbeverage #hospitalityindustry Laois and Offaly Education and Training Board #ReduceWaste #ReduceCost #IncreaseProductivity #IncreaseProfits #GreenInRetail #SDGs

Navigating the nuances of "The Customer is Always Right" is a crucial skill in service and retail businesses. While this principle is essential in fostering a customer-centric culture, it requires a nuanced understanding to be effectively implemented. When it comes to personal taste and customer experiences, prioritizing customer opinions can dramatically enhance satisfaction and loyalty. However, in areas governed by technical aspects, factual correctness, or operational procedures, objectivity reigns supreme. Safety standards, legal stipulations, and technical specifications demand expertise and cannot be compromised by subjective customer demands. To implement a balanced approach, transparently communicating policies and functionalities can align customer expectations with business capabilities, fostering understanding over dissatisfaction. Empowering teams to handle interactions with empathy and informed empowerment can help manage situations where customer expectations exceed practical limitations. Incorporating customer feedback on subjective aspects while clearly demarcating areas governed by objective measures can guide better service adaptations and innovations without compromising on essentials. Balanced policies that respect customer perspectives in subjective areas while steadfastly upholding expert judgment in objective matters ensure both satisfaction and safety. By delineating where customer input is invaluable and where it must be secondary to expertise, businesses can achieve a holistic service approach. Let's champion a customer service philosophy that respects both the voice of the customer and the expertise of the professional—a true win-win strategy! #CustomerService #BusinessStrategy #Leadership #Professionalism #CustomerSatisfaction

Restaurants with a scarcity mindset often under-staff, overwork, and cut quality, leading to high turnover and low customer satisfaction. Switching to an abundance mindset—prioritizing employee well-being—leads to a productive team and happier customers. Embrace growth and leave scarcity behind for a more sustainable business. Who shares my perspective? ✋ #mindset #growth #sustainability

🌟 Elevating the Service Experience 🌟 In today's fast-paced world, exceptional service isn't just a nice-to-have—it's a must. Whether you're in hospitality, retail, or any service industry, the key to success lies in understanding and anticipating customer needs. Here are three pillars to enhance service quality: 1. Personalization: Tailoring interactions can make customers feel valued and understood. Simple gestures, like remembering a regular's name or preferences, go a long way. 2. Empowerment: Equip your team with the authority to solve problems on the spot. This not only improves customer satisfaction but also boosts employee morale. 3. Feedback Loop: Encourage open communication. Regularly solicit feedback and genuinely act on it. This not only shows customers you care but helps you continually improve. Let’s strive to create memorable experiences that foster loyalty and keep customers coming back! What strategies have you found effective in your service journey? Share your thoughts. #CustomerExperience #ServiceExcellence #Hospitality #Retail #CustomerSatisfaction #FeedbackMatters #TeamEmpowerment #PersonalizedService #ServiceIndustry #LoyaltyBuilding

Several practices underpin the solutions employed by services staff in handling upset guest scenarios. Key among these are: - Empathy and Emotional Intelligence - Conflict Resolution Strategies - Customer Service and Satisfaction - Stress and Coping Mechanisms I train teams to master these skills so they deliver the best guest and customer experiences, even (especially) when things go wrong. I'll share more on this during the week because I believe that exceptional service is still a worthy objective for service teams to strive for - and set them apart from competitors. #askmehow #guestexperience #employee training

💡There is always a better way ! 💡Kaizen in Hospitality, which focuses on small, incremental changes, allows Resorts to identify and reduce waste in their processes, leading to increased efficiency and productivity. By implementing Kaizen, they can improve product quality, reduce lead times and wait times, reduce waste, and enhance customer satisfaction.

Hello Friends! April is the month of customer loyalty, and I'm excited to share some actionable insights, practical tips, and best practices to create heart-touching experiences on the service floor to achieve service excellence and customer delight! I'll share insights, aspirations, and inspiration throughout the month. Join me as we delve into strategies for achieving customer delight, fostering retention, and building lasting loyalty. Together, let's elevate our service game and make every interaction count! Here's my first foundational article on fostering customer satisfaction and loyalty through more customer smiles. "𝐂𝐥𝐚𝐫𝐢𝐭𝐲 𝐨𝐧 𝐕𝐢𝐬𝐢𝐨𝐧, 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲 𝐚𝐧𝐝 𝐂𝐨𝐫𝐞 𝐕𝐚𝐥𝐮𝐞𝐬." Let me ask you a question. 𝑯𝒐𝒘 𝒅𝒊𝒅 𝑹𝒊𝒕𝒛-𝑪𝒂𝒓𝒍𝒕𝒐𝒏 𝒃𝒆𝒄𝒐𝒎𝒆 𝑹𝒊𝒕𝒛-𝑪𝒂𝒓𝒍𝒕𝒐𝒏?  The secret to the above question is “𝐃𝐢𝐬𝐜𝐢𝐩𝐥𝐢𝐧𝐞.” One simple discipline, 365 days a year, every team member, including bell boy, front line staff, bartenders, housekeeping, and food & beverage, has 10 10-minute stand-up meetings before the shifts. They do pre-shift stand-up meetings and do three things. 1. They celebrate and recognize the greatness of those who have lived the vision of Ritz-Carlton for the last 24 hours. 2. They share stories and any strategic information about the hotel; they should be proud to work. 3. They sight the vision statement, service philosophy, and core values every single day. Whatever your endeavor is, 𝐢𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐚 𝐑𝐢𝐭𝐳-𝐂𝐚𝐫𝐥𝐭𝐨𝐧 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, you must have a strong clarity on your vision, service philosophy and core values. There is a powerful saying, “𝐃𝐢𝐬𝐜𝐢𝐩𝐥𝐢𝐧𝐞 𝐢𝐬 𝐝𝐞𝐬𝐭𝐢𝐧𝐲.” Check out the complete article here⬇ https://lnkd.in/dDpY6zXZ Repost ♻️ if you find it useful. Follow me, Moazzam Abu Bakar for more content! #moazzamabubakar #theautomotivator #BeyondExceptional #vision #values #servicephilosophy  #customerdelight  #serviceadvisor  #serviceexcellence #bestintowndealership

I just finished the course “Customer Service for Any Sector: Tips from a Hospitality Expert” by CRFT Productions and Sara Odorisio! This course provided valuable insights on delivering exceptional customer service across all industries. I'm excited to put these learnings into practice and elevate the customer experience wherever I go! #customerservice #professionaldevelopment #linkedinlearning.

Our values are at the heart of our company 🚀 The values that constitute our DNA are integrated into the heart of our industrial processes, which promotes : 🙌 Customer satisfaction 🌟 A quality of life at work 📊 An increase in overall productivity These are an integral part of our corporate culture, guiding us towards success and also contributing to the development of our continuous improvement approach. ✅ #Values #Processes #WorkLifeQuality