DoubleRadius, Inc.’s Post

It's #NationalCustomerServiceWeek! 🌟 We're celebrating the exceptional #customerservice delivered by our clients and their #ContactCentre agents! With Contact Centres being the epicentre of customer service delivery, businesses need to prioritise empowering the agents behind them. But how do you achieve this? 👉 Find out in our latest blog: https://lnkd.in/eMjXZyvG #WorkforceEngagement #EmployeeExperience

99% Customer Retention ✅ Why? Because we know it’s more than paper. We focus on our core values to deliver quality records management support while fostering an environment where our clients, employees, and community thrive. We prioritize forging lasting relationships built on mutual respect and understanding. It’s that simple! #CustomerRetention #QualityService #RelationshipBuilding #CommunitySupport

Please watch to see our CEO's take on how K365 has changed MSP/MME unit economics for the better!

Are Complaints Wearing Down Your Team? Handling angry customers day in and day out can drain your team’s morale and strain customer relationships. But it doesn’t have to be this way. Our 2-day program, Masterclass in Superior Customer Service Recovery, is designed to empower your team with the skills to confidently handle complaints and turn tough conversations into loyalty-building moments. Give your team the tools to resolve issues at the root. Imagine fewer escalations and more satisfied customers. Date: 7 - 8 November 2024 Time: 09h00 - 17h00 (GMT+2) Cost: R12,000 per person Register Here: https://lnkd.in/dJSCx3d7 #CustomerServiceTraining #TeamEmpowerment #ConflictResolution #CXLeadership

Every conversation, every solution, every success is built on trust. Here’s to the awesome connections we create and nurture every day as we celebrate Customer Service Week! #CustomerServiceWeek #AwesomeRelationships #ClientConnections #CelebratingService #BuildingTrust #CustomerCare #ServiceExcellence #Teamwork #CustomerSuccess

This week the buzz word is Customer Service. You may have eaten enough cake and candy and received many messages ftkm your service providers. Clearly though Customer Service should be top notch all year round. Why though must we offer effective Customer Service? Well, effective customer service is crucial for business success, offering several key benefits: Customer Loyalty: Positive experiences lead to repeat purchases; 91% of customers are likely to buy again after a good service interaction. Increased Profits: Companies prioritizing customer service can see revenue growth of 4-8% above their market average. Referrals: Satisfied customers are more likely to recommend businesses, with 94% willing to share positive experiences. Enhanced Brand Image: Good service improves public perception, helping companies recover from mistakes. Overall, effective customer service fosters long-term relationships and drives profitability. #aboveandbeyond #csweek2024 #customerservice

On June 5, I'll talk about HigherEdJobs customer loyalty in a fireside chat with Roger Lear and Peter Weddle. One topic I'll discuss -- all stakeholders deserve respect. Ignore them at your peril. #jobsearch #highereducation

Customer service or experience is about placing the customer at the centre of activities. Whether you are in healthcare, in retail, or even manufacturing, the needs and concerns of the individual customer must shape your operations. So, ask yourself: 💠 Who is your customer? 💠 What do they need (or, as we ask in the field, what is their pain point)? 💠 How is this need currently being met? 💠 How can this be done better? As we focus on the customer throughout this week, these are vital questions which we must keep focusing on. Have a delightful Customer Service week. #csweek2024 #customerexperience #customerservice

“Run to the problem” (thanks to an early mentor MAF for driving this principle) is a simple sounding and incredibly valuable (but sometimes missing) effort that companies and individuals can adopt and differentiate. In our ever-changing world of technology, there is no substitute for good old fashioned, human interaction helping to solve problems! #customersupport #customerservice #customerlotalty

"Our exceptional customer loyalty score of over 90% isn't just a number for us; it's a reflection of our dedication to our customers. It shows in our day-to-day interactions, where every customer is treated as an individual, with their own unique needs and concerns." - Jarvous Freeman, VP of Operations 🏆 At ClassWallet we believe that exceptional customer service is not just a goal but a way of life. This recognition from J.D. Power reaffirms our commitment to going above and beyond for our valued customers. 🤝We are incredibly proud of our team's unwavering dedication to providing personalized experiences and addressing each customer's specific requirements. It is this customer-centric approach that has earned us this prestigious accolade. 🙏We would like to extend our heartfelt gratitude to our amazing customers for their trust and loyalty. Your feedback and support have been instrumental in helping us achieve this remarkable milestone. 💙This JD Power award is a testament to the hard work and passion of our entire team. We will continue to strive for excellence, ensuring that every interaction with our customers is nothing short of exceptional. Thank you for being a part of our journey. Together, we will continue to raise the bar in delivering outstanding customer service.🚀 #CustomerServiceExcellence #JDPAward #ClassWallet #digitalwallet #PublicFunds Claim: ClassWallet has been recognized by J.D. Power by providing “An Outstanding Customer Service Experience” for Phone support. Disclaimer: J.D. Power 2023 Certified Customer Service Program SM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit https://bit.ly/3VEkKAP