Doxee’s Post

Synergy Cloud the independent claims management system provider has announced it is partnering with Claim Technology , the no-code claims automation and customer experience platform. The partnership aims to develop shared solutions for the Insurer and MGA Claims Space. The first collaboration will see Synergy Cloud’s livestream video tool incorporated into Claim Technology’s customer self-serve chatbot. The tool will also be available as a Plus & Play solution through Claim Technology’s popular insurtech marketplace. Tom Burroughs, (right) CTO at Synergy Cloud, commented: “We are thrilled to join forces with Claim Technology. This partnership represents a significant step forward in our mission to provide practical solutions to real problems in the claims industry. By combining our strengths, we can offer unparalleled solutions that enhance operational efficiency and customer satisfaction.” Michael Lewis, (left) CEO at Claim Technology, added: “This partnership brings together two complementary insurtechs, both of whom have deep expertise in the claims market, to co-create solutions to some of the industry’s thorniest automation challenges.” Read the full story here 👉 https://lnkd.in/eFsFWsfu #InsurtechInsights #InsuranceNews #Partnerships

Pega conducted a study with 5,000 CX practitioners, including over 800 from the insurance industry. Read the new report to learn how insurers' CX growth is being stifled by false narratives and how you can overcome today's top challenges. #CX

Are you still relying on paper forms for your insurance processes? Implementing eForms unlocks a world full of benefits from streamlining your workflows to enhancing accuracy, our eForms solutions allow your staff to focus on more strategic tasks. It’s time to offer a more convenient and efficient way for customers to interact with your business to achieve increased satisfaction and loyalty. Comment below to start your eForm transformation! https://lnkd.in/dThVT6Hi  #CCM #CustomerCommunications #DigitalComms #Engage #BusinessComms #EncryptedData #SecureComms #CustomerExperience #CX #BiDirectionalConversations #InteractiveDocuments   

Insurance companies are leveraging digital disruption to meet evolving customer demands and outperform competitors. With 20%–25% growth in customer management services, businesses are transforming how they engage with their clients. The path forward lies in embracing technology and enhancing customer experiences. Download the Avasant’s Insurance Business Process Transformation 2024 RadarView™ report for more insights: https://hubs.ly/Q02QBXrP0 #CustomerExperience #DigitalInnovation #InsuranceTransformation #BPT Aditya Jain Robert Joslin Larry Godec

A recent study showed that leaders in customer experience reported significantly higher revenue and earnings growth than their peers. Furthermore, they also enjoyed lower expense ratios and higher employee satisfaction scores. Our latest solution with MongoDB enables you to meet the growing demand for customer experience transformation with an innovative GenAI-powered digital assistant designed to change how you interact with your customers by offering: 1: Enhanced customer insights - Improving customer engagement and service delivery 2: Operational efficiency - Reducing turnaround time for customer inquiries and claims processing 3: Risk management and personalization - Delivering customized insurance products that cater to individual risks and preferences 4: Multilingual support - Servicing a diverse customer base in any part of the globe 5: Digital transformation - A digital-first approach that aligns with modern consumer expectations Transforming customer centricity with GenAI is no fiction! Our paper highlights two case studies on how our clients see tangible results. Download now: https://bit.ly/3AAjCWz #PredictAndPrevent

Best Insurance Software: Key Features for Seamless Operations Using the best insurance software ensures your business operates efficiently while providing exceptional customer experiences. Explore more - https://lnkd.in/dB7uV87Q #InsuranceSoftware #Insureedge #CX #InsuranceIndustry

Insurtech is revolutionizing how we think about insurance, from automating claims to personalizing customer experiences. Whether it's a smoother claims process, more efficient customer communications, or just wanting to stay ahead of the curve with the latest tech trends, Insurtech is here to pave the way. At Sefas, we empower businesses with our Harmonie Communication Suite, making managing customer communications a breeze. #Insurtech #CustomerCommunications  

We often get asked about what customer self-sufficiency the Atlas platform has. Our strategy is to deliver that where it counts, for example being able to edit rating parameters and criteria, and to maintain and publish rating versions, independently of IS2. But rather than dumb down the end product with restrictive tools, we went the route of ultimate self-sufficiency, which allows our tenants to build and control their own customer journeys around Atlas. The Atlas API makes this possible and keeps all customer and data policy synced, regardless of the distribution channel. Our customer Ceta Insurance Ltd have their own team of skilled engineers, they built all their end customer interactions, and Atlas resides in the ecosystem. If you are looking for an open platform that can deliver even the most complex of digital roadmaps. You want to have full control of your customer journeys, and you don’t want to be locked into a closed legacy, or technically restrictive solution, then please message me to see Atlas in action. #heritageandpedigree #notlegacy #ultimateselfsufficiency #digitaldistribution #singleorginpricing

73% of brokers are implementing digital strategies. Stephen Murphy, senior director of customer experience, explores the true significance of "going digital" for brokers, revealing its value beyond processes as a continuous journey of evolution. Read Now! #insuranceindustry #InsureTech #InsuranceTimes

73% of brokers are implementing digital strategies. Stephen Murphy, senior director of customer experience, explores the true significance of "going digital" for brokers, revealing its value beyond processes as a continuous journey of evolution. Read Now! #insuranceindustry #InsureTech #InsuranceTimes