How can we attract and retain the best technicians in the industry? This is a question I've grappled with throughout my career, particularly in the RV space, where the technician role often lacks the definition and visibility it has in the automotive world. Interestingly, despite the differences in industries, one thing remains the same: top-performing technicians, whether in RV, automotive, or powersports, seek opportunities to perform at their best, earn competitively, and deliver quality work to their customers. At Bish's RV, Inc., we’ve spent this past year really listening to our technicians - both new hires and veterans. We’ve asked questions like, "Why do you stay?" and "What would make you consider leaving?" These insights have shaped how we communicate, collaborate, and create a work environment that our technicians value. Now, I’d love to hear from you: How are you engaging with your technicians to understand their needs? What strategies have worked for you in attracting and retaining top talent? Let’s start a conversation! #RVTechnicians #AutomotiveIndustry #Hiring #TalentRetention #Leadership #Automotive #Dealership
Michael S.
2mo
Techs like an easy life and competitive pay. Since most techs are payed flat rate, it is important for them to be able to diagnose and repair things quickly. Continuous education is key. Without it they fall behind eventually. A very important factor always overlooked is the service writer. The service writer can make or break a tech. Complaints providing the necessary information make it easy for a tech diagnose and repair anything. Time is wasted when techs have to go ask questions and it is frustrating to the techs. The better the service writer the higher the techs productivity which makes for happy techs. Attracting great techs is difficult, time consuming, costs money and may not lead to the result you wished for. Since there is a huge shortage of RV technicians, I strongly believe in training your own technicians. Kids coming out of high school placed in a proper training program/apprenticeship at your RV dealership. There is your opportunity to teach them right and make them the best RV technicians you ever had.
Devin Fink
2mo
Love that you are asking the people directly what they like and more important, WANT. I like to do similar, but make it in a 100 percent confidential way (I have no idea who says what) to ensure full transparency. I want HONEST feedback more than anything else.
Director of vehicle condition with Carmax ASE Master tech. With 10 current ASE certifications
2moValue and appreciation are main factors. There is always a barrier between the shop and the front that creates a disconnect. That door should be open more for communication and partnerships to learn each others daily struggles and wins for the same team they are part of. The techs are the hands and feet in the dirt that help to grow a strong and productive plant. Although everyone admires the beauty of the leaves and flowers, we have to also acknowledge, appreciate and care for the strong root system that produced it. Most techs want to be part of something bigger than a box of tools in the corner waiting for another ticket.