Echo AI (acquired by Calabrio)’s Post

🌟 Exciting news! We've just made a strategic acquisition that significantly strengthens our capabilities in the AI and Speech Analytics space. 🚀 💡 What makes this compelling from my perspective is that we’re now able to offer automated quality management and speech analytics to organisations of all sizes—no more 7-figure contact centre technology budgets required! Traditionally, speech analytics and AQM were reserved for companies with extensive resources, agent counts in the 1000s, or organisations that have to grapple with particularly important use-cases, e.g. management of vulnerable customers. However, this acquisition opens doors for more businesses to leverage cutting-edge technology without the heavy financial burden. Please do reach out if you would like to learn more about what this acquisition means for Puzzel and what it could potentially unlock for your customer service operation. #AI #SpeechAnalytics #CustomerService #QualityManagement #Innovation

Check out #EY-Parthenon's latest thinking on how to unleash the power of AI to personalize, anticipate, and elevate every customer interaction. Say goodbye to disjointed conversations and hello to seamless, meaningful connections. 🌟It's time to change that narrative. #YourDailyDoseofEY #EYGDS #EYGDSPhilippines #EYTechnology #EYai #weareEYGDS

Customer expectations have evolved a lot. Today’s customers demand easy interactions, instant solutions, and around-the-clock availability. While traditional support systems have their strengths, they often fall short of meeting the demands. That’s where automation steps in, transforming service delivery by ensuring speed, efficiency, and personalization at scale. Why Automation Matters: Efficiency: Automation handles repetitive tasks, freeing up human agents to focus on complex issues. Speed: Instant responses mean happier customers. Personalization: AI can tailor responses based on customer data, creating a more engaging experience. As we continue to innovate, the future of customer support lies in the perfect blend of human empathy and automated efficiency. Let's embrace this change and redefine what exceptional service looks like! #customersupport #automation #ai #customersxperience #innovation #AntMyERP #innovation #customer #client

🚀 In today's digital landscape, AI voice agents are no longer a luxury but a necessity for service-based businesses looking to stay ahead of the curve. These intelligent systems are revolutionising customer interactions, offering 24/7 support, personalising experiences, and delivering valuable insights that drive growth. At Selr AI, we're passionate about integrating these advanced AI-driven tools into businesses, enhancing efficiency and customer satisfaction. The future of service-based industries is bright with AI at the helm, and we're here to help you navigate this transformation. 🌟 Curious about how AI voice agents can elevate your business? Check out the blog - https://buff.ly/4dvQEpd #AI #VoiceAgents #CustomerExperience #BusinessGrowth #SelrAI #Innovation

Discover the benefits of AI Voice Agents for your business. Seamless integration with existing applications ensures that your operations run smoothly, while providing a personalized touch to your customer interactions. Embrace the future today! #AI #VoiceAgents #BusinessIntegration #Personalization #CustomerExperience #FutureTech

In a world where AI chatbots are becoming increasingly prevalent in customer interactions, the question arises: does revealing their identity impact purchasing decisions? #genai #futureofmarketing #contentstrategy #thoughtleadership #thethoughtleaderway #2minsmasterclass

I was delighted to join Zoom today for a webinar addressing one of the biggest questions in the #CX industry today. 'Will #AI lead to a reduction in CX agents?' It was a fantastic discussion featuring stats, case studies, and some hard hitting audience questions! You can find the great webinar and the answer to all your AI related questions in this link below! https://lnkd.in/eKR9gYmZ #CCaaS #webinar

Every customer-centric company dreams of providing great service 24/7, but human agents simply can’t keep up with their demands at scale. Generative AI-enabled virtual agents are finally making that dream a reality, helping businesses provide impeccable service around the clock. Our research finds that credit agencies are already benefiting from its use, delivering faster service, personalized experiences, automated documentation, memory recall, and more. Beyond better customer service, virtual agents can help reduce operational costs by as much as 40% and increase collections rates up to 30%. Learn how gen AI is reshaping customer experiences: https://lnkd.in/gwgNkk7v #McKinseyDigital #CustomerService #GenerativeAI

China’s core AI industry has reached a market size of nearly CNY 600 billion, marking a major milestone in global AI innovation. This growth is a wake-up call for businesses looking to leverage AI-driven solutions for efficiency and customer engagement. 🚀 Ready to harness AI for your business? Explore missnocalls.com for custom-built AI that transforms customer interactions with smart voice bots and virtual assistants. #AIInnovation #CustomerServiceAI #VirtualAssistants #AIforBusiness #TechRevolution #MissNoCalls 💡🤖