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Rick Watson Rick Watson is an Influencer

eCommerce Strategy Consultant | Strategic eCommerce Consulting to Optimize Your Results | ECommerce SaaS Positioning and Go-to-Market Strategy | Organizational Change Management | E-Commerce Expert Witness

Are You a Tech Company? HELLO Nike It’s ashame we need to relearn the same lessons over and over. When John Donahoe was selected as CEO Nike it was hard to believe how it could end well. The latest lawsuit tells you how it’s going. Bringing in a technology-oriented leader to help modernize a non/tech oriented company is a recipe for boondoggle. All of the tactics are new adventures. DTC! Apps! Fun drops! Reading about strategy in an HBR article is enough reason for a direction. The first thing any new CEO needs to do is determine the answers to these questions: - who are our customers? - what is our product? - what is our offer? - how do we make money? If your primary innovation is not related to your product or offer, no amount of distractions or side projects will save you. If you bring in someone from outside your industry, remember they are making mistakes on your time. In this case the DTC whipsaw. But even that is not the #1 mistake. Nike forgot its customer. Nike’s pinnacle was Air and Jordan and the simple notion that if you have a body, you are an athlete. Innovative changing product at the core with an aspirational message. It’s truly sad to hear the Nike - of all companies - missed the surge in running. Literally it should not be possible. But here we are playing catch-up. The two primary lessons are simple - It matters who the leader is. And it matters where you apply your innovation dollars. If you’re a shoe company, remember what Spike Lee / Mars Blackmon said: “THE SHOES. It’s gotta be the shoes.”

Vince Santo

President & CEO, The Maze Group

5mo

The other critical question a CEO needs to continually ask Rick Watson is “what is our differentiation and is it defensible”? In todays marketplace, speed kills and the barriers to entry are not as formidable as they were in years past. Technology has a lot to do with this. As a result, CEOs always need to be looking over their shoulder and looking around corners to ensure that their company stays relevant. As Andy Grove, former CEO of Intel once said (and wrote a book with this title) Only the Paranoid Survive. This holds true today as it did during Groves tenure.

Jason Greenwood

Your Go To B2B eCommerce Specialist & Consultant📦|🎙️Host of THE ECOMMERCE EDGE Podcast: 450+ Episodes! | Dark Matter Top 24 eCommerce Voice For 2024

5mo

The contrast between Nike and Levis is STARK right now...

James Warrick

Co-founder @ Corso | Business, Tech, and E-Commerce

5mo

Their DTC move was huge and gave them a big boost. The tech play and attempt at modernization wasn't the problem - as you say so well, the problem was forgetting who their customer was. If they had kept doing what they have been so good at for so long AND boosted DTC, they would be way ahead right now.

George Wescott

eCommerce Leader & Builder | Consulting Expert ; Amazon, Walmart, Meta, Google, Shopify and BigCommerce | SaaS AI/ML, Advisor, Partner, Investor | Digital Community Creator

5mo

Maybe JD should have an empty chair with him at all times ?

Dan LeBlanc

CEO | Co-Founder at Daasity - Helping Consumer Brands use Data to Grow their Business

5mo

Too many consumer brands think they are tech companies and scale the wrong teams

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Great commentary as usual. Like they say for a man with hammer.

Bryan Corbett

VP, Supply Chain Executive @ Barrett Distribution | Sales | Marketing | Business Development | eCommerce | Omnichannel | Transportation & Small Parcel | DTC SME | 3PL Contract Logistics | Ex-Founder

5mo

anyone familiar with ebay circa 2005-2015 saw this 🚂 wreck a mile away....IYKYK also, everything about Nike is stale, espec if you are under 40. The actual product matters too, espec in a hardcore space like running ask anyone who wears Hoka how great/comfortable their running shoes are...🤷♂️

Paulomi Karmakar

Customer Success Manager Helpelping Shopify Store Owners Boost Website Speed to Improve Sales, Conversions, Reducing Cart Abandonment | Trusted by 1000+ Shopify Brands

5mo

Nike's journey under new leadership highlights the critical balance between innovation and core product focus. As they navigate shifts towards DTC, apps, and trendy drops, the core lessons of understanding their customers, defining their product, and staying true to their brand essence cannot be overlooked. It's a sobering reminder that while diversifying strategies is important, innovation must always enhance and resonate with the core offering—like their iconic shoes that define their legacy. Here's hoping Nike finds its stride back to what made it iconic in the first place. 

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Lina Gallagher

eCommerce Owner, Consultant, Author & Coach | Founder of Emerce Consulting | 40 under 40 | Podcast Host | Startup Investor | Non Executive Director | Mentor | Growth Strategist | Retail Consultant | Mother

5mo

Thank you for sharing your perspective on this matter. The lessons you've highlighted about leadership and innovation priorities are fundamental. Hopefully, these lessons serve as a reminder to prioritize innovation that directly enhances product offerings and resonates with customers' evolving needs.

Insightful analysis! Leadership alignment with core values is crucial. Nike's focus should always be on understanding its customers and delivering exceptional products. Let's hope they refocus on their strengths and legacy. Thanks for sharing!

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