EDministrate P/L’s Post

Ensuring that your VET practitioners are knowledgeable and skilled in their field is crucial for delivering high-quality training and assessment.

Guidelines to Ensure Training Occurs ✓Be sure to create invitations to attend the training. ✓When people register to attend the training, they should receive a registration confirmation notice and a reminder prior to the training event to ensure they have not forgotten. ✓Rosters should be created for each delivery of the training, and signatures captured to confirm attendance and participation in any pre- or post-assessments. #PMP

For anyone in any field, training is mandate to reach at least close to the best if not the best.

Good service training... making awareness at every level

Training Alert! Looking to get trained but not sure where to start? Choose only SAQCC Fire Approved Training Centres! Visit the SAQCC website ( www.saqccfire.co.za ) to find a list of all our approved centers. Remember, sticking to approved centers isn’t just a smart choice—it’s a SAQCC Fire requirement if you wish to register. Ensure your training meets the standard and sets you up for success!

Such in-depth and informative training.

Getting a certificate from your training is not just good for compliance, it creates a much healthier sense of achievement. Always ensure your training provider is CPD-certified.

Proactively insuring you get the best training possible for your staff.

Getting a certificate from your training is not just good for compliance, it creates a much healthier sense of achievement. Always ensure your training provider is CPD-certified.

For all the contact center trainers in my network, here is a very helpful article by CX expert and master trainer, Sangeeta Bhatnagar on "How to keep agents engaged during training!" She makes great points about how trainers can help their agents with: 1) Feeling isolated, if the agents are remote or hybrid, 2) Short attention spans. So, agents stay engaged during training, and 3) Helping agents deal with technology challenges. It's a worthwhile read in this month's Contact Center Pipeline magazine! #contactcenter #training #CX #EX