📉 COVID-19 and Brexit have led to a brain drain in the hospitality industry, resulting in a decline in service standards. Enthusiastic but often inexperienced frontline teams are struggling to meet sector demands.
👀 Hosting hundreds of overseas restaurateurs and hoteliers, I’ve seen how London’s hospitality scene is now viewed as lagging behind dynamic markets like Dubai. In Dubai, I've noticed a rise in Brits in leadership roles, drawn by the innovative atmosphere, investment, and vibrant industry environment.
❗️Ironically, many in the UK still dismiss Dubai's market as unsophisticated. This perception is far from reality. Dubai is full of energy, innovation, and substantial investment. We must break free from local echo chambers and recognise global developments.
🔄 As the industry recovers, the challenge remains to rebuild lost commercial acumen. Many operators focus on basic operational aspects, neglecting sophisticated leadership skills crucial for performance.
💡 At Think Hospitality Consulting, we’ve identified a need for enhanced commercial and revenue optimisation training. Our framework, used globally, focuses on four key pillars: attracting new customers, increasing spend from existing customers, gaining additional visits, and maximising capacity.
📈 Implementing these strategies requires site-level ownership and a structured approach to revenue metrics. Techniques like dynamic menu adjustments and improved enquiry management can significantly boost revenue.
⏳ Now is the time to upskill teams in commercial acumen and establish robust revenue optimisation structures. Secure a stronger financial future and avoid leaving money on the table!
Read my latest opinion article for Propel to learn more, link in the comments🌍
#HospitalityIndustry #RevenueOptimisation #CommercialAcumen #ThinkHospitality #HospitalityConsulting #UKHospitality #DubaiInnovation #GlobalTrends
Jennifer Pettinger-Haines, Michael Ingemann, Heleri Rande, Erin Robb, Laura Vana, Claire Scullion, Andrew Sakowicz
Breathwork, Mindfulness, Yoga Nidra & Creativity Consultant - Artist - Social Entrepreneur - UN SDGs
2dSome achievement Education DESTY Limited! Congrats :)