Edward Kowalski’s Post

📢 Looking forward to having John E. Thompson, Chief Revenue Officer from IGT Solutions join us next week at the CX Travel & Hospitality Exchange (9th-10th September, Hilton Syon Park London) as part of our expert panel of speakers. John will be leading the presentation, 'Maximising Moment of Truth Interactions Within Customer Experience' on the first day of the Exchange from 14.50-15.20 📢 This expert-led presentation will outline how to get the best potential outcome from these unique interactions, and will focus on: 💡 How will an emphasis on these interactions impact your business; what are the potential benefits from putting your focus here?  💡 How can you ensure your moment of truth interactions remain consistent across all channels? 💡  The value of automation in speeding up resolutions; making the case for technology to offer immediate resolution at times of crisis, and offering a roadmap for where/how to deploy these solutions #CXTravelHospExchange #CustomerExperience #CX #CustomerService #ContactCentre #AI #DigitalTransformation #Travel #Hospitality

Join us with Zoom in another informative and full pact In-person lunch event. This is a by invite-only gathering designed to unveil the transformative potential of generative AI in shaping the future of customer journeys. Topic: Eat, Learn, Grow...Repeat: Unlocking the AI Advantage in Customer Experience Date: Friday, 26 April 2024 Time: 11:30 a.m. - 2:00 p.m. Venue: JW Marriott Hotel Singapore South Beach At this event, we will delve into the world of AI-driven customer experiences and discover how harnessing its power can propel your organization toward a customer-centric future. AI is more than just a tool—it's a strategic advantage essential for thriving in today's digital age. Highlights of the event include: *Discover how AI is reshaping the landscape of customer experience. *Witness firsthand how leading organizations leverage AI to enhance customer experiences while nurturing genuine human connections. *Learn practical approaches to engage your teams, elevate customer satisfaction, and thrive in today's dynamic hybrid work environment. Don't miss this exclusive opportunity to immerse yourself in the cutting-edge advancements in AI and customer experience. Join us as we unlock the potential of AI to revolutionize your organization's approach to customer engagement. We look forward to welcoming you to this transformative event. Send me a message to register for a VIP Free Pass. #AI #CustomerExperience #Informationtechnology #IT #Innovation #FutureForward #zoomevents #singaporeevents

Insightful session by Greg Land Key takeaways: 🤯 - Invest in tech to enhance customer experience and automation - Enhance data security - Data literacy top-down crucial for successful strategies - Technology adoption by users paramount for company success - 75% of travelers prefer hotels with self-service tech, a key client experience insight - Top tech investments 2024/2025: customer adoption, experience, and AI. Focus on guests/customers for enhanced stay experience from booking to check-out. #IDeaSClientSummit #tech #hospitality

**Are You Ready to Seduce Your Customers? 🤔** In today’s hospitality landscape, focusing on Customer-Seduction isn't just an option—it's a necessity! Did you know that businesses with a data-driven approach can improve customer engagement by up to 25%? With the estimated $15.7 trillion AI could contribute to the global economy by 2030, there's true potential waiting for those willing to innovate. Sustainable Customer-Seduction is rooted in understanding your guests and anticipating their needs. Here’s how to make it work: - **70% of guests find chatbots useful for simple inquiries, but they still crave that human touch for complex needs.** - **58% feel AI enhances their booking and stay experiences.** - **65% expect tech in hotels to outshine their home tech.** When you instill a customer-centric mindset and leverage the power of AI and data, you can transform operations and elevate the guest experience. **Key Insights to Build a Customer-Centric Culture**: - Focus on both automation and human interaction - Embrace data analytics for tailored marketing - Ensure your tech matches guest expectations - Educate your team on AI tools - Constantly evolve or risk being left behind Now, how do YOU seduce your customers? Drop a comment, let’s chat, and don’t forget to follow AnniQ for more insights! 🌟 #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

Are You Seducing Your Customers or Just Serving Them? 🤔 In the competitive world of hospitality, cultivating a Customer-Seduction culture is your secret weapon! How can you turn every interaction into a magnetic experience? It’s simple—embrace data, artificial intelligence, and an empowered business culture that puts customers first. A focused customer concept is more than just a nice idea; it’s a growth strategy! According to Deloitte, companies with customer-centric practices are 60% more profitable than those who don’t. And did you know that 89% of consumers are more likely to shop with brands that offer personalized experiences? Here’s how to transform your company: - 70% of guests find chatbots useful for simple tasks—so why not automate the frills? - 65% want hotel tech to surpass their home tech. Stay ahead! - 58% think AI enhances their booking experience. Get creative! - Data-driven decisions are essential—predict <bear> customer behavior to maximize satisfaction! - Cultivate a culture of feedback and adaptability to continuously evolve. 💡 Time for action! Share your thoughts below. How is your business applying data and tech to create irresistible customer experiences? And don't forget to follow @AnniQ for more insights into creating a game-changing customer-centric culture! 🚀 #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

Want to Win in Business? Dive into Customer-Seduction Using Data and AI! 🌟 Customer-Seduction isn't just a buzzword; it's the foundation of sustainable success! We've seen some jaw-dropping data—AI could potentially double economic growth rates annually by 2035 (Accenture), potentially adding $15.7 trillion to the economy by 2030 (PwC). Imagine leveraging such power in your hospitality business! Let's break it down: Key Metrics: 📊 70% of guests found chatbots helpful for simple inquiries (Hotel Tech Report). 📊 58% of guests feel that AI improves their hotel booking and stay experiences (Hotel Tech Report). 📊 65% of travelers want hotel tech to surpass their at-home tech experiences (Hotel Tech Report). So, how do we drive this Customer-Seduction focus across your business? 1️⃣ Embrace Data Analytics : It’s your roadmap to understanding customer behaviors and market trends. 2️⃣ Deploy AI Smartly: Tools like AI-powered chatbots can handle simple bookings, freeing up your team for more complex needs. 3️⃣ Create a Strong Business Culture: Ensure that your team knows the importance of a customer-centric focus. 4️⃣ Human and Machine Synergy : Balance between automated efficiency and the irreplaceable human touch. 5️⃣ Predictive Analytics: Use data to forecast demand and tailor your offerings accordingly. Main Insights for Building a Customer-Seduction Culture: • Data-Driven Decisions: Rely on robust data analysis for major business calls. • Efficient Use of AI: Chatbots can save over 50% on customer support costs. • Strong Team Building: Educate your staff on the essentials of Customer-Seduction. • Market Responsiveness: Keep ahead of the curve by monitoring data and trends. • Leveraging Tech: Prioritize tech investments that directly enhance customer experience. Hey, what are your thoughts on building a Customer-Seduction culture? Share below! 👇 Follow me for more insights on how to drive customer satisfaction in the digital age. 🚀 #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

Tired of playing catch-up with customer demands? 💤 Join Matus Valo, Vice President of Travel and Hospitality at TTEC, as he shares expert insights on how AI and CX can revolutionize your hospitality business. Discover how to overcome staffing shortages, elevate customer experiences, and streamline operations. Don’t miss this valuable information! Read the full blog: https://lnkd.in/eyzqQ3Sx

Proud to launch Unforgettable CX Journeys! 🎥 Our #series sheds light on #CX journey trends and the masterminds behind them. Excited to have interviewed David Rickard, Partner at Everest Group as his insights are outstanding, especially on #AI. Thank you for your time and for sharing your unforgettable journey. Happy to have worked on this from series #ideation, topic, and #content creation to shooting and working with the team on editing. Can't wait to share what's to come! ✨ #marketing #webcast #customerexperience #outsourcing #artificialintelligence #tech #Europe

Are You Ready to Adopt a Customer-Seduction Business Model? Hey LinkedIn and Facebook friends! 🌟 Have you ever wondered what it takes to truly seduce and delight your customers? Turns out, the secret ingredient lies in making your business smart, predictive, and downright irresistible with the power of AI and data-driven decision-making! 🚀 In our ever-evolving hospitality industry, how do we make sure we’re always on our A-game? - 58% of hotel guests claimed AI improves their booking and stay experiences. - 70% appreciate chatbots for simple queries but prefer human touch for intricate matters. - 65% believe the tech at hotels should be cooler than what they have at home. Focusing deeply on these insights isn't just a trend, it's a necessity. Imagine using AI to handle routine tasks efficiently, allowing your staff to do what they're best at—personal interactions and stellar service! 💡 To build a robust customer-seduction culture, here are my five key takeaways: - Leverage Data: Predictive analytics can foresee customer behaviors and guide your marketing strategies. - Implement AI-Powered Personalization: Tailor experiences based on guest preferences, past behaviors, and demographics. - Balance AI with Human Touch: Use chatbots for basic tasks, while your staff handles complex interactions for a harmonious blend. - Use Smart Technology: Enhance room experiences with AI integrations for convenience and comfort. - Optimize Operations: Monitor maintenance, adjust inventory, and set prices smartly with AI. Embrace AI, strike a fine balance with the human touch, and you'll elevate your guest experiences along with your bottom line! 🏨 Comment below and let’s chat about how you’re integrating AI and data into your hospitality game plan. Don’t forget to hit follow on AnniQ for more insights! 🧠✨ #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

Are You Ready to Win Over Your Customers or Keep Losing Them to Your Competitors? Hey there, business trailblazers! 🚀 Have you ever wondered what it really takes to persuade your customers to keep coming back for more? It's not just about focusing on the customer—it's about Customer-Seduction! In today's fast-paced world, building a sustainable business model is all about leveraging the power of data, AI, and cultivating a strong business culture. And guess what? The numbers back it up: - 58% of guests say that AI improves their hotel booking and stay experiences (Hotel Tech Report, 2024). - Accenture projects AI could double annual economic growth rates by 2035. 💼 - Up to 800 million jobs might be displaced by automation, but don't worry, new roles are popping up by the minute (McKinsey). Creating an irresistible customer experience isn’t just a fad—it's measurable and actionable. Here's how you can shift to a Customer-Seduction approach: - Understand Customer Desires: Use AI to predict what your customers want, often even before they know it themselves. - Efficiency & Effectiveness: Automate repetitive tasks so your team can focus on delivering a personal touch that clients crave. - Data-Driven Decisions: Predictive analytics allow you to make smarter, more targeted marketing campaigns. - Balancing Automation & Humanity: 70% of guests love chatbots for simple queries but prefer humans for complex issues. Balance is key! - Integrate Smart Tech: Bring in AI-powered personalization and smart room tech to transform guest experiences. So, are you ready to future-proof your business? Drop your thoughts in the comments, and let’s get this conversation started. Follow me, AnniQ, and let's disrupt the industry together! 💡👩💼 #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583