ElectrifAi’s Post

Are negative reviews on Yelp, Google, and other platforms affecting your top line? Is it time-consuming and tedious responding to online reviews? If so, ReputationAi can help! AI-driven ReputationAi fully automates the process of responding to online reviews, freeing up time for managers to focus on other priorities as well as ensuring that positive reviews are amplified, and negative ones receive a curated, personalized response. ReputationAi guarantees 5X ROI in 6-8 weeks and you only pay against KPIs agreed! #AI #ML #ConsequentialAi #ReputationManagement

As you’re preparing for Customer Contact Week 2024, arm yourself with these tips to critically assess the flood of information you will encounter, especially regarding the promises of AI. This approach will ensure you're not just rolling the dice on your organization’s customer service strategy. 🎲 https://lnkd.in/eSHChXd2

In today's fast-paced digital world, Artificial Intelligence (AI) is revolutionising the way we communicate with our customers. By leveraging AI in Customer Communication Management, businesses are taking personalisation to new heights, predicting customer needs, and ensuring consistency across multiple channels. Here are some thoughts to ponder: - How can businesses further enhance AI-driven communication without compromising privacy? - What might we lose in communication as AI takes on a more significant role? 🤔 Time to share your experiences or thoughts on AI in customer communication! 👇 #AI #CustomerExperience #TechInnovation #CommunicationEvolution #CustomerSatisfaction https://lnkd.in/e27DFNAX

Great article that demonstrates the importance of a cohesive support strategy, and actionable steps contact center leaders can take to improve their customer care functions

I was happy to contribute to this insightful article on AI and customer call centers. AI is undeniably reshaping marketing communications and revolutionizing customer service and engagement. This technology enables brands to predict needs and swiftly address issues for all stakeholders. Thanks Jon Swartz for including me in this excellent article. #AI #CustomerService #MarketingCommunication https://lnkd.in/eZEDQcrx

Unlock the power of customer sentiments!    Learn how #AI and #machinelearning are taking sentiment analysis to the next level, and why it's crucial for your business success, in this latest blog by Etech's SVP of Operational Excellence, Shawndra Tobias https://bit.ly/3YCMOGe   #CallCenter #ContactCenter #Sentimentanalysis #CustomerExperience 

Gen Z is shaping consumer behavior and job trends, prompting contact center leaders to embrace AI, adjust to market shifts, and develop comprehensive customer care strategies. Explore more insights on this evolution #GenZ #AI #CustomerCare #EmploymentTrends

Customer service agents see a silver lining in AI — at least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them. NICE's Barry Cooper, President, CX Division, noted that the lure of AI’s three A’s — augment, automate, and accelerate — assists businesses to deliver “better employee and customer experiences." Read more on Techstrong.ai: https://bit.ly/4bQbXjP #CustomerExperience #ArtificialIntelligence

Customer service agents see a silver lining in AI — at least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them. NICE's Barry Cooper, President, CX Division, noted that the lure of AI’s three A’s — augment, automate, and accelerate — assists businesses to deliver “better employee and customer experiences." Read more on Techstrong.ai: https://bit.ly/4bQbXjP #CustomerExperience #ArtificialIntelligence

Customer service agents see a silver lining in AI — at least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them. NICE's Barry Cooper, President, CX Division, noted that the lure of AI’s three A’s — augment, automate, and accelerate — assists businesses to deliver “better employee and customer experiences." Read more on Techstrong.ai: https://bit.ly/4bQbXjP #CustomerExperience #ArtificialIntelligence