𝐓𝐮𝐧𝐞 𝐢𝐧𝐭𝐨 𝐭𝐡𝐢𝐬 𝐄𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐃𝐢𝐚𝐥𝐨𝐠𝐮𝐞 𝐨𝐧 𝐭𝐡𝐞 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐀𝐈 𝐢𝐧 𝐈𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 In this insightful discussion held at the first edition of the 𝐄𝐥𝐞𝐭𝐬 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐍𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 𝐨𝐧 𝟐𝟑𝐫𝐝 𝐅𝐞𝐛𝐫𝐮𝐚𝐫𝐲 𝟐𝟎𝟐𝟒, leading experts explored how artificial intelligence (AI) and analytics are transforming the way businesses engage with their customers, while emphasising the need for a balanced approach. 𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: ➤ 𝐁𝐚𝐥𝐚𝐧𝐜𝐢𝐧𝐠 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐧𝐝 𝐇𝐮𝐦𝐚𝐧 𝐓𝐨𝐮𝐜𝐡: Identifying critical customer interactions that require a personal touch and complementing them with advanced AI to enhance the overall experience. ➤ 𝐑𝐎𝐈 𝐨𝐟 𝐀𝐈 𝐈𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭𝐬: Understanding that measuring the ROI of AI is challenging but essential, focusing on specific use cases and evaluating their impact on core business metrics. ➤ 𝐄𝐭𝐡𝐢𝐜𝐚𝐥 𝐂𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: While AI can drive innovation, it’s crucial to address ethical concerns, such as privacy and fairness, to ensure responsible usage of AI technologies. Speakers: ➤ Sai Prasad, CTO - IoT & Digital Engineering, Tata Consultancy Services ➤ Vivek Parihar, Head of Engineering, Purplle.com ➤ Arpit Chaudhary, CTO, GreedyGame ➤ Anand Narayanan, Chief Product Officer, SimplyLearn Watch Here: https://lnkd.in/gvTyw4Hc We understand importance of ongoing learning and experimentation in staying competitive within the evolving AI landscape. The 𝟑𝐫𝐝 𝐄𝐥𝐞𝐭𝐬 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐍𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 is here to further explore how AI can enhance the customer journey, alongside industry leaders and innovators. Express Interest: https://lnkd.in/gi6GXaev #EletsDigitalNatives #AI #CustomerExperience #BusinessInnovation
