🆘 People generally go to a Help Center when they run into a problem. They’re feeling frustrated and perhaps impatient. They just want to get their job done already! Why is it taking so long to find the answer by themselves? Do they need to open a ticket or call support? 🎯 Keeping that in mind, when we asked people to fill out a survey on the quality of our Help Center, we thought we might get some pretty low marks. So I’m happy to say, I was actually pleasantly surprised at our results. Perhaps the best part of this, however, is that as this was our first survey, now we have benchmarks to measure ourselves against in the future. 💪 Because is there room for improvement? Absolutely! And we have big plans for that. Our job is to make changes for the better and ensure that each time we run this survey, our results are better.
Eli Wrightman’s Post
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If your employer asks you to participate in an anonymous survey but is able to track whether or not you've responded, it's not an anonymous survey. I don't advocate for being dishonest or insincere with feedback, but if you find yourself in that situation, keep that in the back of your mind when respondoing.
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Not all surveys are created equal. If you're stumped on which type to go with, let your research goals guide you. Are you gathering several types of feedback for multiple teams? ▶️ You're probably looking for a foundational survey. Do you need timely feedback that works best after a moment of value? ▶️ Look at a customer-focused survey. Are you wanting to ask someone who should've been a customer why they ended up closed-lost? ▶️ A more advanced survey is worth considering. Are you building a survey without a clearly defined end-goal? ▶️ Stop what you're doing and answer these 9 questions before going any further 👉 https://bit.ly/4cqUC2v
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AZURE DATA ENGINEER | Microsoft Certified Azure Data Engineer | Data Pipelines | ETL, ELT| Pyspark| SQL | Python
The essential points you need to bear in mind while conducting a survey are: Use simple and direct language Ask specific questions Break down larger topics into smaller units Don’t ask leading questions, do not ask questions that are based on your opinions. Avoid asking complex questions Avoid asking biased questions Provide complete options
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CPO-turned-Founder: Modernizing Enterprise Procurement | Indirect Procurement Software | Empowering Enterprise Procurement Teams
When’s the right time to send out a stakeholder survey? The answer may surprise you, but once you see the logic behind it, you’ll wish you had thought of it sooner. Learn what it is now.
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Organizations partner with me to provide a comprehensive measure of their community impact | Evaluation Consultant and Coach | Adjunct Professor | Facilitator
Struggling with low survey response rates? You’re not alone! 📉 Even with a well-designed survey, hitting that 30% response rate can be tough. Here are some expert tips to troubleshoot and improve your outreach: 🔹 Who else is asking your community for feedback? Survey fatigue is real, and your request might be lost in the noise. 🔹 How sensitive are your questions? Check where participants drop off and refine your approach. 🔹 What’s your incentive? Financial rewards work, but also share how their input will be used! 🔹 Do you have enough time built in for your outreach plan to be fully implemented? Sometimes implementation requires multiple hand-off's to get in the right hands, so make sure you're giving yourself some time before feeling defeated! Boost your survey success with a strategic, thoughtful plan! Unsure where to start? Send me a message and we'll figure out how to meet your contexts!
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B2B Marketing Expert | Marketing Communications Expert | For 22 years, we have helped our clients increase their brands awareness, develop lead generation, and increase sales.
Surveys are our unsung heroes. They're your direct line to the pulse of your audience. Think about it. Surveys tap into the collective consciousness, offering raw, unfiltered insights. Too often, we dismiss surveys as simple data collection tools. But they're far more potent than that. They hold the key to understanding, connection, and innovation. https://zurl.co/iaBl
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Surveys are our unsung heroes. They're your direct line to the pulse of your audience. Think about it. Surveys tap into the collective consciousness, offering raw, unfiltered insights. Too often, we dismiss surveys as simple data collection tools. But they're far more potent than that. They hold the key to understanding, connection, and innovation. https://zurl.co/iaBl
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Our friendly little survey is just 6 questions long, totally anonymous, and will only take a quick moment of your time. Your input will help us gain insight into your needs, recognise our strengths, and identify areas for improvement. Click here -> https://buff.ly/4bePAEM
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