Elizabeth LeDay’s Post

🌟 Are you currently seeking roles in #customerservice, #reception, #professionalservices, #techsupport, #memberservices, #accountmanagement, #hospitality, #retail, #foodservice, or another customer-facing position? 🌟 If your answer is yes, then you need to be prepared for the classic interview question, "What does customer service mean to you?" To ace this question, follow these 3 steps: 1️⃣ Research the Company: Understand their values and customer-centric approach. 2️⃣ Craft Your Personal Customer Service Philosophy: Tailor your answer to align with the company's goals and values. 3️⃣ Share a Compelling Example: Illustrate your answer with a story of providing excellent service or receiving exceptional service as a customer. Check out my contribution to a Regina Borsellino's article on The Muse for two example answers to inspire your response: https://lnkd.in/dQYeWVgs You've got this! 💪 #jobsearch #interviewtips #jobsintech #ITsupportspecialist

Hey you! Your Role Matters – Here’s How to Showcase Your True Value It’s easy to fall into the trap of listing responsibilities on your resume, but here’s the truth: No matter what your role is, you can always quantify your impact and demonstrate your value. ✅ As a cashier, you’re not just ringing up items. You’re delivering efficiency under pressure, serving 50 customers per hour during peak times, ensuring every transaction is smooth and timely. ✅ In customer service, your actions build loyalty. By resolving 90% of issues on the first call, you’re directly improving customer satisfaction and saving the company valuable time. ✅ In any role, hitting targets isn’t just a routine task—it’s proof of your commitment. If you’re consistently reaching 100% of your daily goals, you’re driving performance and contributing to your team’s success. The key is to measure your results and show the numbers behind your work. Whether you’re serving customers, solving problems, or meeting targets, your contributions matter—and they deserve to be recognized. 💡 Want affordable help turning your responsibilities into measurable achievements? Let’s work together to showcase your impact and make your resume stand out! #CareerAdvice #QuantifyYourSuccess #ShowYourValue #ResumeTips #CareerGrowth #JobSearch

The next time you update your resume, remember: Sometimes, titles don’t translate across different company sizes. For example, a Customer Support Representative at an F50 company might have completely different responsibilities than a CSR at a small firm. Of course, the main scope of the role, assisting customers, stays the same. However, the other tasks change. An F50 company has the resources to make everyone’s jobs easier, so their CSR might not handle tickets or escalations. A small firm can’t compete with that, and their CSR might handle all kinds of different tasks, even if they’re not in the job description. So pay attention to that in your next update. Your readers won’t know you handled escalations and tickets unless you tell them.

🚨 𝐓𝐨𝐨𝐭 𝐓𝐨𝐨𝐭! 𝐓𝐡𝐞𝐫𝐞'𝐬 𝐚 𝐍𝐞𝐰 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐢𝐧 𝐅𝐫𝐞𝐦𝐚𝐧𝐭𝐥𝐞 🚨 This post has a dual purpose: I’m tooting my own horn and letting you know there’s a fantastic role on offer! So, if you're based in Fremantle, WA, and looking for a dynamic Customer Service role in the exciting world of international logistics, this could be for you! 🏙️ But I'm not here to dive into all the job details — that’s what the advert is for. Go check it out if you’re interested! 𝐓𝐨𝐨𝐭 𝐓𝐨𝐨𝐭! 𝐇𝐞𝐫𝐞'𝐬 𝐖𝐡𝐚𝐭 𝐈 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭: By now, you've likely seen my posts about how to make your business and job opportunities more attractive to top talent. Well, this job ad is a prime example of that. 💡 𝐘𝐞𝐬, 𝐭𝐡𝐢𝐬 𝐚𝐝𝐯𝐞𝐫𝐭 𝐢𝐬 𝐨𝐧𝐞 𝐨𝐟 𝐦𝐢𝐧𝐞. I'm proud of it and eager to see the results. Can it be improved? Absolutely! I have a growth mindset, and I believe everything can be improved. One thing that could make this advert really pop? Video. 📹 It's a powerful tool to engage candidates and give them a closer look at your business culture. 💡 𝐉𝐨𝐛 𝐚𝐝𝐯𝐞𝐫𝐭𝐬 𝐬𝐡𝐨𝐮𝐥𝐝𝐧’𝐭 𝐛𝐞 𝐫𝐮𝐬𝐡𝐞𝐝. They’re not “5-minute wonders.” They should be thoughtfully crafted to showcase your company’s why, and clearly communicate the “What’s in it for me?” that candidates are searching for. You need to 𝐠𝐞𝐭 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐦𝐢𝐧𝐝 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐢𝐝𝐞𝐚𝐥 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 —know what motivates them to apply and speak directly to those drivers. Did you know there are 5 key motivators that consistently push talented people to take action and apply for jobs? 👉 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐤𝐧𝐨𝐰 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞? Drop me a DM, and let’s chat about how you can make your business stand out in the competitive hiring market. 𝐘𝐨𝐮𝐫 𝐣𝐨𝐛 𝐚𝐝𝐬 𝐚𝐧𝐝 𝐡𝐢𝐫𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐮𝐥𝐝 𝐛𝐞 𝐚𝐭𝐭𝐫𝐚𝐜𝐭𝐢𝐧𝐠 𝐦𝐨𝐫𝐞 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐞𝐝 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬—𝐚𝐧𝐝 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐦𝐚𝐤𝐞 𝐭𝐡𝐚𝐭 𝐡𝐚𝐩𝐩𝐞𝐧.💬 Let’s connect and discuss how you can become more attractive to the talent you need to grow your business. https://zurl.co/CM0a

The Job Center is on the Move! Meet with a Job Center Representative one-on-one to work on the next steps in your career! Choose from a menu of customer services when you register! #jobcenteronthemove #jcotm #services #employment #jobsearch

"I'd like to employ Mr XYZ but his level of experience is _not good enough_" "This work is _substandard!_ who hired this workman?" "I no too like her work, she dey try but ahh _e never enter abeg_" "The vendor sha, her goods are nice oh, but her character _no follow_" Have you ever encountered a situation where what you are receiving is much less than you expect? Such situation leaves much to be desired. According to The Free Dictionary, this expression means *"To be very inadequate or unsatisfactory; to lack a large amount of what is desired or required"* Examples: This company offers good services but their customer relations leaves much to be desired. Thank God this boy is willing to learn. He is calm but his ability to work leaves a lot to be desired. You should know: This expression can be said as "Leaves much to be desired" "Leaves a lot to be desired " Leaves something to be desired" It's all used to express that there's much better that this person can give than what he/she is presently giving. Action Point: From the statements given in the first slide, can you correct the sentence with what you just learnt? Remember, I'm cheering you on! #LearningEnglish #ProfessionalCommunication #LanguageTips #EnglishForBusiness #CareerGrowthTips #CareerDevelopment

I need answer to this Question. "I recently attended an interview, and I was asked: 'As a Sales Representative/Marketer, Customer Service Officer, or Human Resources Officer, how would you professionally handle a situation where your company asks you to convince a customer to accept returned products that you know are not genuine?'" What do you think is the best answer to this question? #customerserviceofficer #marketer #salesrepresentative #humanresources #interviewquestion #outsourcingcompany

𝗙𝗿𝗼𝗺 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘁𝗼 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: 𝗦𝗸𝗶𝗹𝗹𝘀 𝗧𝗵𝗮𝘁 𝗧𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗲 🔄 Did you know that many of the skills you've developed in customer service roles are highly valuable in customer success? 🤔 Here are a few examples: • 𝗘𝗺𝗽𝗮𝘁𝗵𝘆: Understanding and responding to customer emotions • 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Clearly explaining complex information • 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝘀𝗼𝗹𝘃𝗶𝗻𝗴: Identifying and resolving customer issues • 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Creating rapport and trust with customers 𝙄𝙛 𝙮𝙤𝙪'𝙧𝙚 𝙩𝙝𝙞𝙣𝙠𝙞𝙣𝙜 𝙖𝙗𝙤𝙪𝙩 𝙢𝙖𝙠𝙞𝙣𝙜 𝙩𝙝𝙚 𝙢𝙤𝙫𝙚 𝙩𝙤 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨, 𝙝𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩 𝙩𝙝𝙚𝙨𝙚 𝙨𝙠𝙞𝙡𝙡𝙨 𝙤𝙣 𝙮𝙤𝙪𝙧 𝙧𝙚𝙨𝙪𝙢𝙚 𝙖𝙣𝙙 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙞𝙣𝙩𝙚𝙧𝙫𝙞𝙚𝙬𝙨! 💡 #customerservice #customersuccess #careeradvice #jobsearch

Another satisfied customer! It's always rewarding to receive positive feedback and see repeat customers benefiting from our services. Helping individuals secure their dream jobs in their respective industries is truly fulfilling. #CustomerSatisfaction #JobPlacement #CareerSuccess #resumewriting #services #cvwriting

How Would Your Previous Employer Describe You? When asked how your previous employer would describe you, it's essential to highlight qualities and achievements that demonstrate your value and contributions. Tips for Crafting Your Answer: *Be Specific: Use particular examples and statistics to illustrate your points. *Highlight Achievements: Mention any improvements or accomplishments you were directly responsible for. *Positive Feedback: Share any commendations or positive reviews from colleagues or managers. *Qualities: Focus on qualities like reliability, adaptability, leadership, and innovation. *Problem-Solving: Discuss situations where you successfully solved problems or improved processes. Poor Example: "My previous employer would probably say I'm a hard worker who showed up on time." Great Example: "My previous employer would describe me as highly reliable and innovative. For instance, I led a team to improve our reservation system, reducing wait times by 20%. Additionally, I received positive feedback for consistently ensuring high customer satisfaction, reflected in a 15% increase within my first year." Good luck! For personalized advice, contact me today at kimber@geckohospitality.com