Training in this space is highly needed since they all serve patients who are customers and the customer journey and experience should be smooth and top notch. I agree there should be streamlined services for some cases like this... #PatienceCentricity #CustomerExperience
Hospitals.......Hatuanguki Nayo! Sio Bash! I recently visited a local hospital to collect some medicine and was quite disappointed with the experience. I understand the importance of thorough processes, but waiting for over two hours due to long queues is simply frustrating, especially for something that doesn't necessarily require a doctor's consultation. Oh, did I mention the impersonal and less Doctor, surely even greetings (who rained on your parade and why take it out on patients) There should be special exemptions or streamlined processes for tasks like medicine collection, which do not need the extended wait times. The hospital really needs to work on managing their time more efficiently to enhance patient satisfaction. Hospitals should consider the following, especially when dealing with patients who are unwell: 1. Regular Updates: Provide regular updates to those waiting in line. Let them know the expected wait time and any reasons for delays. 2. Dedicated Staff for Queries: Have dedicated staff members available to answer questions and provide assistance, reducing the confusion and frustration. 3. Efficient Triage System: Implement an efficient triage system to prioritize patients based on the urgency of their needs, ensuring quicker service for those with simpler requirements. 4. Feedback Mechanism: Encourage and actively seek patient feedback to identify pain points and improve the overall experience continuously. 5. Empathy: The hospital team from the gate to the theater (especially Doctors) should be as understanding as possible – we are not there for a party or Kuanguka Nayo. PS: The pharmacy personnel who served me – Amazing, he was kind, patient and ready and willing to explain, He can and should teach some people there how to serve patients. #DisappointedPatient #PatientExperience #TimeManagement #HealthcareImprovement
